Overview of the role
Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.
Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.
Due to continued growth, we are hiring a new Governance Officer to support the management and continual improvement of ISO standards, GDPR compliance, business continuity frameworks, and wider organisational governance.
What will you be doing?
ISO, compliance & governance:
You’ll support the maintenance and development of ISO standards and internal policies aligned to ISO 27001, 9001, 20000, 14001, 22301, GDPR, NIS2 and wider governance frameworks.
Audits & risk management:
You’ll conduct internal audits, produce audit reports, track corrective actions, and support process and root‑cause improvements.
Incident & data management:
You’ll assist in recording, investigating, and resolving compliance, security, and data‑breach incidents, maintaining accurate documentation throughout.
Cross‑functional collaboration:
You’ll work with teams across Phoenix to support compliance needs, contribute to bids and due‑diligence activities, and promote governance awareness.
Business continuity & resilience:
You’ll support the development, testing, and improvement of business continuity and crisis management plans.
Regulatory monitoring:
You’ll monitor regulatory and standards changes, advising on necessary actions and helping to implement updates across the organisation.
What we’re looking for-
Experience in compliance, audit, governance, legal, or risk‑related roles
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Ability to interpret regulations, ISO standards, and organisational policies
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Awareness of ISO 9001, 27001, 22301 and GDPR
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Understanding of risk identification, mitigation, and security principles
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Strong ethical standards and professionalism
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Ability to manage multiple tasks and work proactively
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Strong written communication and documentation skills
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Proficiency with Microsoft Office
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Adaptable and comfortable in a fast‑growing environment
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A collaborative team player able to support and mentor others
Key skills-
Knowledge of ISO standards & GDPR
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Experience with audits and compliance processes
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Strong analytical and problem‑solving ability
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Clear written communication & documentation skills
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Good time‑management and multitasking
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Proactive, organised, and detail‑focused
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Relationship‑building skills
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Commitment to continuous learning
Why should you apply?
At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.
We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.
When you join Phoenix, you can expect:
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A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
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Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
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A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
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A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
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Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
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Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.
We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.
Take a look at our Culture Blueprint to get a real sense of who we are.
Practical stuff
Where is the role based?
Our HQ is in Pocklington (YO42) and this role can be Hybrid with 2/3 weekly visits to the office.
How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.
What are the benefits?
You can read about the benefits on offer here
*Important* BPSS Check
As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check
Have you made it this far?
If you’re still reading, we think there’s a strong chance you might be our kind of person.
Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.
We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.
