Customer service team lead Work, Jobs in Drighlington, Nl (with Salaries)

Customer Service Team Leader
DUSK —Leeds
- Full-time
- Continuous improvement
- Mentoring
- In-person
- Employee discount
Quick apply
11d
Customer Support Team Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Training & development
- Leadership
- Communication skills
- Free parking
- Annual leave
CS Team Managers - Customer Service Team Manager
Evri —Morley
- Full-time
- Communication skills
- Time management
12d
Customer Service Team Leader
Sonex Financial —City and Borough of Leeds
- £30,000 - £35,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Mentoring
Quick apply
13d
Customer Recovery Team Leader
Yorkshire Water —Bradford
- £36,673 - £45,776 a year
- Full-time
- Hybrid work
- Data analysis skills
- Team management
- Computer skills
- Annual leave
2d
Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Continuous improvement
- Training & development
Quick apply
Customer Services Team Leader
DRiV —Bradford
- English
- Team management
- Travel
Customer Experience Transformation Lead
Mamas & Papas —Huddersfield
- Full-time
- Employee discount
Quick apply
3d
Lead Dental Receptionist/Patient Care Co-ordinator
Vitruvian Dental Studio —Leeds
- £30,000 a year
- Part-time
- Management
- Organisational skills
- In-person
- Free parking
Quick apply
5d
Customer Relations Team Leader
Skipton Building Society —Skipton
- £39,300 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
9d
Replenishment Team Manager
IKEA —Leeds
- From £29,215 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
11d
Team Leader
Card Factory —Leeds
- Up to £13 an hour
- Customer service
- Leadership
2d
Clinical Admin Team Lead
Spire Healthcare —Elland
- Full-time
- Supervising experience
- Continuous improvement
- Recruiting
- Free parking
- Annual leave
11d
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Continuous improvement
- Team management
Sales Team Manager - Care Homes
Optimum Medical —Leeds
- Full-time
- CRM software
- Business development
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
People & Service Team Leader
River Island —Wakefield
- Weekend availability
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
Client Services Lead
Radfield Home Care —Ossett
- £15.50 an hour
- Weekend availability
- Continuous improvement
- Organisational skills
- Training & development
- Paid training
- Annual leave
Quick apply
Water Connections Delivery Lead
Yorkshire Water —Bradford
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
- Flexible schedule
9d
Growth Marketing Lead
Reapit UK —Leeds
- Hybrid work
- Analysis skills
- Analytics
- Annual leave
Quick apply
Lead Pensions Administrator - Annual Events & Projects
TPT Retirement Solutions —Leeds
- Microsoft Word
- Mentoring
- Training & development

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customer service team lead jobs near drighlington, nl

Customer Service Team Leader

DUSK
Leeds

Quick apply

Job details

Permanent | Full-time
11 days ago

Benefits

Employee discount

Qualifications

Mentoring junior staff
Complaint handling
Performance management
Continuous improvement
Continuous improvement cycles oversight
Mentoring
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership

Full job description

Join our Team at Dusk - Customer Service Team Leader
At Dusk, we are looking for a passionate Customer Service Team Leader to join our team. Reporting to the Customer Experience Performance Manager, this role is focused on leading, supporting, and empowering Customer Service Executives to thrive. This role involves being at the heart of daily operations, ensuring exceptional service is being provided, whilst actively seeking ways to improve. The Team Leader is responsible for driving success and contributing to an environment where everyone feels valued, motivated and are well equipped to deliver high standard and efficient service.

Responsibilities

Ensure all customer queries are handled in line with best practice, with a strong customer-first approach.
Identify and implement opportunities to improve team productivity, operational efficiency and service quality.
Analyse customer contacts and key enquiry drivers, partnering with the wider Customer Experience team to develop and implement effective solutions.
Review customer interactions to identify trends, gather insights and recommend service improvements.
Lead, motivate and develop a high-performing team of Customer Service Executives.
Provide ongoing coaching, mentoring and feedback to enhance customer interactions and support individual growth.
Work closely with fellow Team Leaders to ensure consistency, alignment and best practice across all customer service teams.
Take ownership of team performance, monitoring productivity and quality metrics and creating improvement plans where required.
Act as the escalation point for complex or high-priority customer issues, ensuring prompt and positive resolution.
Support the effective handling of customer complaints and concerns, delivering positive outcomes and excellent customer experiences.
Ensure team members remain up to date with changes to processes, systems, products and company policies through regular communication and support.
Champion a positive and collaborative working environment where colleagues feel valued, motivated and empowered to succeed.
Maintain accurate reporting, records and performance data to support operational decision-making and continuous improvement.

About You

Strong Leadership, with the ability to motivate and develop staff.
Communication, with the ability to share information and context on topics clearly.
Organisation, with the ability to prioritise in line with business interests.
Problem solving, with the ability to guide Customer Service Executives on using initiative to resolve queries to a high standard.
Multitasking, with the ability to manage multiple priorities and thrive in a fast-paced environment.
Flawless attention to detail, with the ability to review other’s work and find areas for improvement.

What’s in It for You?

25 days holiday plus bank holidays.
Generous staff discount on our beautiful products.
Real opportunities for growth and career progression

Job Types: Full-time, Permanent

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in drighlington, nl

Customer Service Team Leader

Customer Support Team Manager

CS Team Managers - Customer Service Team Manager

Customer Service Team Leader

Customer Recovery Team Leader

Multichannel Cx Team Lead

Customer Services Team Leader

Customer Experience Transformation Lead

Lead Dental Receptionist/Patient Care Co-ordinator

Customer Relations Team Leader

Replenishment Team Manager

Team Leader

Clinical Admin Team Lead

Helpdesk Lead

Sales Team Manager - Care Homes

People & Service Team Leader

Client Services Lead

Water Connections Delivery Lead

Growth Marketing Lead

Lead Pensions Administrator - Annual Events & Projects

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