Set engineering standards. Shape how automation is delivered across managed services as an AI & Automation Architect!
We’re looking for an AI & Automation Architect to sit at the heart of technical delivery within Intercity’s Managed Services environment. This is a senior, high‑impact individual contributor role for someone who combines strong hands‑on capability with clear architectural judgement and delivery discipline.
You’ll lead how automation and intelligent solutions are designed, built, and operated across the organisation. Working closely with engineering teams, service leaders, and the Business Systems Transformation Director, you’ll ensure solutions are scalable, secure, supportable, and deliver real operational impact.
This is a role for someone who enjoys ownership, influence, and building things properly.
About the role
As our AI & Automation Architect, you’ll be the technical authority for automation and intelligent platform solutions across Intercity. You’ll define standards, guide delivery teams, and stay close enough to the work to test and validate decisions through real solutions.
The role blends architecture, engineering governance, and practical problem‑solving. You’ll shape SDLCs, challenge weak assumptions, unblock complex issues, and ensure low‑code, no‑code, and professional development all meet the same engineering bar.
There is no direct people management. Your impact comes through credibility, clarity, and technical leadership.
Key Responsibilities as an AI & Automation Architect:
- Act as the lead architect for automation and intelligent solutions across platforms such as Dynamics 365 CRM, Power Platform, HALO PSA, NinjaOne, and OpManager.
- Design end‑to‑end architectures that are secure, scalable, supportable, and aligned to MSP service models.
- Stay hands‑on by building proofs of concept and reference solutions to validate architectural decisions.
- Define and govern software development lifecycle standards, including design, source control, CI/CD, testing, security, release, and operational handover.
- Carry out technical design reviews and code reviews to raise consistency and engineering quality.
- Act as an escalation point for complex automation and integration challenges, engaging directly with code where required.
- Identify operational inefficiencies and service gaps, resolving them through automation‑first approaches.
- Lead shift‑left initiatives that reduce manual effort, improve resilience, and enhance customer experience.
- Develop and support a citizen developer framework, enabling low‑code delivery without compromising engineering discipline.
- Define and enforce clear policies for data handling, platform interoperability, and responsible use of intelligent tooling.
- Govern integration patterns using REST APIs, webhooks, and event‑driven approaches.
- Provide constructive technical challenge to teams and stakeholders, calling out constraints that do not stand up to scrutiny.
Technical experience
- Significant experience designing and delivering automation solutions in an MSP or complex service environment.
- Strong hands‑on capability with Microsoft Power Platform, including Power Automate, Power Apps, and Dataverse.
- Automation and scripting experience using PowerShell and or Python.
- Experience working with C#, REST APIs, webhooks, and modern integration patterns.
- Proven ability to define and embed SDLC best practice across mixed professional and citizen development teams.
- Solid understanding of ITIL‑aligned service delivery, applying Lean and Agile pragmatically.
- Experience working across multiple service towers while maintaining architectural consistency.
Personal qualities
- Confident challenging assumptions and technical blockers constructively.
- Clear and practical when explaining complex concepts to non‑technical audiences.
- Analytical, curious, and focused on outcomes.
- Collaborative, approachable, and thoughtful
What success looks like
- Automation solutions are delivered faster, with higher quality and lower operational risk.
- Engineering standards and SDLC discipline are applied consistently across platforms.
- Manual effort and incident volumes reduce in measurable, visible ways.
- Intelligent tooling is embedded responsibly, securely, and in a way that supports service outcomes.
What we offer
- 38 days holiday (including bank holidays)
- Annual pay reviews.
- Holiday buy scheme.
- All‑company bonus.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:
- Customer Net Promoter Score of +92
- Gold Award Investors in People Accreditation
- Employer of the Year 2025 - British Business Excellence Award
- Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
