A strong Administrator is central to the efficient and effective running of a well-organised Care Home. By providing the management and care teams with administrative support they need, our Administrators allow our care teams to focus on the provision of high quality, person-centred care to the Home’s residents.
We are now looking for dedicated individuals with at least 1 years’ Administrator experience who can demonstrate strong organisational and administration skills alongside a passion for providing caring support to the Residents and Service Users of the Home.
About The Role
As the first point of contact for residents and visitors, to offer friendly, welcoming and professional support.
- To ensure the high-quality maintenance & organisation of all files within the office (including the correct usage of Microsoft Office)
- To deal with all queries efficiently.
- To develop and maintain good filing systems.
- To deal with mail, scanning, stationery, photocopying and any other office tasks.
- To update & manage various databases
- To make sure that regular returns, contracts and other documents are completed on time.
- To schedule and coordinate meetings, making sure they run smoothly and to take minutes where required.
- To provide PA and other administrative support to the Management team.
Resident related duties
To process pre-admission, admission and discharge documents etc.- Maintain and record resident personal finances
- To process and follow up on any resident/family related enquiries
- To show families and prospective residents around the home
- To maintain waiting list and enquiry databases
- To ensure the Residents Logs and all associated documentation are maintained, are up-to-date and “inspection ready” at all times
- To book various resident appointments (Hair, Podiatry, physiotherapy, dental etc)
- To liaise with relatives and to pro-actively provide the necessary support and advice to families considering the placement of loved ones in the Home
Other duties
Co-ordinate recruitment and selection process.
· Perform all pre-employment checks and other onboarding steps for new applicants·
- Maintain and update all HR and Personnel records and information
- To assist in the facilitation of a positive cultural ethos at all levels.
- To perform related duties and specific projects as assigned by management to contribute to overall aims of the Home.
- To ensure the efficient and effective use of Home resources.
- To have knowledge of all services provided by the Home
- To maintain confidentiality at all times.
Please note: Tasks and responsibilities associated with the role of Receptionist/Administrator may vary occasionally and whilst this job description outlines the main duties and responsibilities of the post; it is not intended to be an exhaustive list. From time to time the post holder may be asked to carry out additional reasonable tasks as appropriate to the needs of the business. As such this role definition will be subject to revision as required
Required Criteria
- Excellent command of spoken and written English and a valid work permit
- Proven 1-2 years’ experience of the provision of quality administrative support
- GCSE English & Maths
- Experience and competency in use of Microsoft Office applications
- Ability to obtain Access NI Clearance
Desired Criteria
- A problem solver with strong organisational and time management skills
- Ability to multitask, work under pressure and use own initiative
- A high standard of personal presentation
- Strong IT background and knowledge of various software packages (In particular, Office 365)
Skills Needed
About The Company
At Woodgreen Healthcare, we are passionate about delivering exceptional standards of care to older people and those with complex needs.
Our homes provide residential, nursing and dementia care, supported by skilled multidisciplinary teams who place residents at the heart of every decision.
We work closely with families, healthcare professionals and local communities to ensure care plans are tailored, flexible and meaningful.
With a commitment to continuous improvement, we invest in modern facilities, staff development and innovative approaches that enhance quality of life.
For our teams, Woodgreen Healthcare is more than a workplace — it’s a place where compassion meets professionalism and where every role makes a real difference.
Company Culture
Our culture is built on kindness, teamwork and respect.
We believe that when our staff feel supported and valued, our residents receive the very best care.
At Woodgreen Healthcare, we encourage open communication, shared learning and a genuine sense of belonging.
Every colleague — from carers to nurses, chefs to housekeeping — plays a vital role in creating a positive home environment.
We celebrate diversity, recognise achievements and promote a culture where people are empowered to grow.
Above all, we are proud to be a team that puts people before processes and compassion before everything.
Company Benefits
We are committed to looking after our people as well as our residents.
At Woodgreen Healthcare, you will receive comprehensive induction training, ongoing professional development and clear opportunities to progress your career.
We offer competitive pay, flexible shift patterns and a supportive management team that listens.
Our employees benefit from a friendly working environment, access to further qualifications and regular supervision to help them thrive in their roles.
Most importantly, we offer the chance to do meaningful, rewarding work where you can see the positive impact you make every day.
When you join us, you become part of a team that is respected, appreciated and truly valued.
Vacation, Paid time off, Employee development programs, Free parking, Referral bonus, Competitive salary, Long service recognition, Blue Light Card, Annual Rise, Annual performance review, Culture of recognition, Access to Health & Wellbeing app
Salary
Not disclosed
