Customer support team leader & account manager Work, Jobs in Dronfield, Dby (with Salaries)

Customer Support Team Leader & Account Manager
Staytite —Nottingham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
12d
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
Business Development Manager (BDM) - Doncaster - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Doncaster
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
12d
Business Development Manager (BDM) - Rotherham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Rotherham
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
12d
Customer Onboarding Team Leader
Safetykleen —Dinnington
- £32,000 - £34,400 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
5d
Customer Account Manager (Desk Based)
Safetykleen —Dinnington
- £28,000 - £40,000 a year
- Full-time
- Free parking
- Employee assistance programme
Quick apply
Customer Account Manager
Advanced Supply Chain Group —Sheffield
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Warehouse experience
- Annual leave
Desk Based Account Manager
Genuit Group —Doncaster
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Internal Account Manager/Sales Support Administrator
FluidOne —Sheffield
- Up to £35,000 a year
- Full-time
- Administrative experience
- In-person
- Leadership
- Employee assistance programme
Quick apply
Sales Manager
Treanor Pujol Limited —Mansfield
- Full-time
- Hybrid work
- Sales
- Customer service
- English
Quick apply
Internal Account Manager Sales Support Administrator
FluidOne —Sheffield
- Full-time
- Communication skills
- Employee assistance programme
Waste Customer Account Manager - (Desk Based)
Safetykleen —Dinnington
- £28,000 - £40,000 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
Quick apply
5d
Internal Account Manager
FluidOne —Sheffield
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Sales Consultant - Key Accounts - Sheffield
SMC Corporation (UK) Ltd —Sheffield
- Full-time
- Sales
- Travel
Quick apply
Main - Team Leader - Sheffield Rail
WHSmith Travel —Sheffield
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
10d
Customer Relationship Manager
Xpress Fuel Ltd —Sheffield
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Service & Impact Lead (Customer Experience & Community Support)
Excel Martial Arts —Sheffield
- £12.75 an hour
- Part-time
- Customer service
- Front desk
- In-person
- Free parking
- Work from home
Quick apply
3d
Strategic Account Manager - Europe
POLARIS Laboratories —Doncaster
- £45,000 - £55,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Salesforce
Quick apply
Multi Brand Account Manager - Boots Meadhowhall
PUIG —Sheffield
- Microsoft Excel
- Sales
- Leadership
Area Sales Manager
Dawsongroup —Sheffield
- Full-time
- Sales
- Business development
- Leadership
Quick apply
12d

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customer support team leader & account manager jobs near dronfield, dby

Customer Support Team Leader & Account Manager

Staytite -
Nottingham

Quick apply

Job details

Full-time
£40,000 - £50,000 a year
12 days ago

Benefits

Company pension

Qualifications

CRM software
Sales
Customer service
Microsoft Office
Continuous improvement
Team management
Organisational skills
Account management
Leadership
Communication skills

Full job description

Customer Support Team Leader & Account Manager

Sherwood Business Park, Nottingham

Competitive Salary + Bonus + Benefits

Lead People. Drive Customer Excellence. Grow Key Accounts.

Staytite Group is looking for a Customer Support Team Leader & Account Manager to lead our Customer Support Executive team while managing a portfolio of strategic customer accounts. This is a fantastic opportunity to join a well-established, family-owned business where you can make a real impact on both customer experience and business growth.

About Staytite Group

Established in 1978, Staytite has built a strong reputation as a specialist in industrial fastening solutions. Operating from locations in High Wycombe and Nottingham, with international distribution hubs in Dubai and Shanghai, we support customers across a wide range of global markets.

As part of the wider Staytite Group, we are committed to creating long-term partnerships, delivering exceptional service, and investing in our people.

The Opportunity

This is a hybrid leadership role combining team management (70%) and account management (30%).

You'll lead and develop our Customer Support Executive team, driving performance, service excellence, and continuous improvement, while also managing key customer relationships to support retention, growth, and profitability.

What You'll Be Doing

Team Leadership & Operational Excellence

Lead, motivate and develop a high-performing Customer Support team.

Conduct regular one-to-ones, performance reviews and development plans.

Coach and mentor team members to maximise engagement and performance.

Manage workloads, priorities and resources to ensure service targets are achieved.

Monitor KPIs and implement improvement initiatives.

Identify training and development opportunities.

Handle performance, attendance and employee relations matters.

Act as the escalation point for complex customer issues.

Review and improve processes, SOPs and operational efficiency.

Collaborate with Sales, Purchasing and Operations teams to deliver an outstanding customer experience.

Customer Experience

Ensure customer enquiries, quotations and orders are handled efficiently and professionally.

Champion a customer-first culture across the business.

Monitor customer feedback and implement service improvements.

Maintain consistently high service standards across all customer touchpoints.

Account Management & Commercial Growth

Manage a portfolio of strategic customer accounts.

Build strong, long-term customer relationships.

Identify opportunities for account growth, increased revenue and margin improvement.

Conduct customer reviews and business meetings.

Support forecasting, reporting and commercial planning.

Deliver solutions that meet customer needs while supporting business objectives.

What We're Looking For

Essential

Minimum 5 years' experience in account management, sales, senior customer service, or a similar customer-facing role.

Proven experience leading or managing a team.

Strong commercial awareness and experience supporting business growth.

Excellent communication and relationship-building skills.

Experience using CRM systems and Microsoft Office.

Ability to analyse data, identify trends and make informed decisions.

Strong organisational skills with the ability to manage multiple priorities.

Desirable

Experience within the fastener, engineering, or industrial sector.

Financial awareness including budgeting and margin management.

Personal Qualities

Customer-focused and commercially driven.

Inspiring and collaborative leader.

Highly accountable and results oriented.

Resilient, adaptable, and proactive.

Continuous improvement mindset with strong problem-solving skills.

Why Join Staytite?

This is a unique opportunity to join a growing business where you'll have the autonomy to shape customer support performance, develop people, and build lasting customer relationships.

You'll be part of a company that values expertise, teamwork, continuous improvement and long-term success.

Benefits

Competitive Salary

Performance Bonus Scheme

5% Employee / 5% Employer Pension Contributions

24 Days Holiday + Bank Holidays

Birthday Leave

Health Cash Plan

Long Service Awards

Apply Now

If you're an ambitious customer service leader who enjoys developing people, improving performance and building strong customer relationships, we'd love to hear from you.

Join Staytite Group and help us deliver exceptional service while driving sustainable growth for our customers and our business.

Quick apply

Refine Your Search

customer support team leader & account manager jobs in dronfield, dby

Customer Support Team Leader & Account Manager

Customer Service Team Leader

Business Development Manager (BDM) - Doncaster - Circa 41k Package- 53k OTE Uncapped

Business Development Manager (BDM) - Rotherham - Circa 41k Package- 53k OTE Uncapped

Customer Onboarding Team Leader

Customer Account Manager (Desk Based)

Customer Account Manager

Desk Based Account Manager

Internal Account Manager/Sales Support Administrator

Sales Manager

Internal Account Manager Sales Support Administrator

Waste Customer Account Manager - (Desk Based)

Internal Account Manager

Sales Consultant - Key Accounts - Sheffield

Main - Team Leader - Sheffield Rail

Customer Relationship Manager

Service & Impact Lead (Customer Experience & Community Support)

Strategic Account Manager - Europe

Multi Brand Account Manager - Boots Meadhowhall

Area Sales Manager

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