Client services associate Work, Jobs in Drumchapel, Glg (with Salaries)

Client Services Associate
AccessFintech —Glasgow
- Full-time
- Hybrid work
- Customer service
- English
- Analysis skills
Quick apply
HR Operations and Support (Associate)
Morgan Stanley —Glasgow
- Full-time
- Human resources
10d
Junior User Researcher - Associate Consultant - Digital Excellence
Capgemini —Glasgow
- Hybrid work
- Bachelor's degree
- Psychology
- Agile
Sales Associate
Belstaff —Glasgow
Quick apply
Administrator (Support & Operations)
HCLTech —Glasgow
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply
Associate - Motor and Large Loss
Keoghs —Glasgow
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Senior Associate – Financial Crime Risk Assessment
Delta Capita —Glasgow
- Full-time
- Hybrid work
- Financial services
- Banking
Quick apply
Paralegal / Trainee Solicitor - Vehicle Hire & Damage
DAC Beachcroft —Glasgow
- Microsoft Office
- IT
Quick apply
3d
Business Continuity Support Analyst
Morgan Stanley —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
14d
Pensions Administrator
Hymans Robertson LLP —Glasgow
- £24,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Glasgow
- £3,800 a month
- Full-time
- Sales
Quick apply
External Reporting, Disclosures (Statistical Reporting) - Associate
Morgan Stanley —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Key Account Manager
Swagelok Scotland —Central Belt
- From £45,000 a year
- Full-time
- Sales
- Driving
- Life insurance
Quick apply
7d
Associate - Large Loss/Catastrophic Injury Claims
Keoghs —Glasgow
- Full-time
- Hybrid work
- Office experience
- Employee discount
Customer Support & Collections Associate
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Associate - Real Estate Future Energy
TLT —Glasgow
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
9d
Finance Data Sourcing and Governance Associate
Morgan Stanley —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate - Pensions
DWF —Glasgow
- Full-time
- Communication skills
14d
Data Quality Metrics Specialist - Associate
Morgan Stanley —Glasgow
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
8d
Compliance Associate - Financial Services
Capco —Glasgow
- Full-time
- Hybrid work
- Financial services
- Time management
- Annual leave
- Life insurance
Quick apply
11d

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Client Services Associate

AccessFintech
Glasgow

Quick apply

Job details

Full-time

Qualifications

FTP
XML
Customer service
English
Analysis skills
Project management
Bachelor's degree
Financial services

Full job description

The Client Service team is a diverse and dynamic team covering a wide range of functions and responsibilities, from answering client queries and executing onboarding requests through to investigation and resolution of complex incidents using various back-end systems and technology.

The team works closely with various internal and external stakeholders, including Development, Product, Connectivity, Project Managers, Training team and AccessFintech clients. This is a crucial client facing role where a strong sense of ownership and commitment is required. The team must provide efficient, responsive, and professional support to clients whilst working within stated SLAs.

The successful candidate will be the first point of contact for clients experiencing issues in the AccessFintech platform and own the daily management of tickets raised, carrying out investigation for all AccessFintech products from start to finish. The team use various back-end systems, databases, and technology to perform investigation, problem solve and provide steps to resolution. The team are also responsible for various projects as well as the creation and maintenance of Client Service documentation.

Responsibilities

Take ownership, update and resolve client incidents within agreed SLAs
Proactively investigate and resolve incidents using the platform, developer tools, back-end systems and databases
Identify and escalate critical and complex incidents to stakeholders and create client incident reports
Prevent future issues by identifying root cause and documenting successful resolution steps and preventive measures
Support client and user onboarding by completing required platform configuration
Check relevant monitoring tools, address incidents and escalate to stakeholders
Maintain thorough understanding of how the platform is used and configured
Plan and manage project work and documentation and develop process improvements to enhance service

Requirements

Bachelor's Degree in appropriate field of study or equivalent work experience
1 - 2 years experience in a Client Service, Project Management or Technology role
Strong problem solving and analytical skills to correctly identify the root cause of a range of incidents, and working on, or actively contributing to, the rollout of the solution
Ability to understand complicated process flows
Ability to work under pressure, prioritize workload and manage deadlines
Willing to assume responsibility and make timely decisions, including to escalate when appropriate
Ability to build relationships, liaise and coordinate with internal stakeholders and third parties/vendors for resolution of incidents
Excellent client-facing and customer service skills
Excellent written and verbal English language skills
Proactive & flexible team player

Desired

Previous experience in Financial Services
Previous experience in back-end systems and databases (relational and non-relational)
Sound understanding of:

o File transformation and data normalization

o Connectivity protocols including MQ, FTP, FIX

o Messaging formats such as XML, FIX, JSON, and Proto

Quick apply

Refine Your Search

client services associate jobs in drumchapel, glg

Client Services Associate

HR Operations and Support (Associate)

Junior User Researcher - Associate Consultant - Digital Excellence

Sales Associate

Administrator (Support & Operations)

Associate - Motor and Large Loss

Senior Associate – Financial Crime Risk Assessment

Paralegal / Trainee Solicitor - Vehicle Hire & Damage

Business Continuity Support Analyst

Pensions Administrator

JUNIOR SALES ADVISOR

External Reporting, Disclosures (Statistical Reporting) - Associate

Key Account Manager

Associate - Large Loss/Catastrophic Injury Claims

Customer Support & Collections Associate

Associate - Real Estate Future Energy

Finance Data Sourcing and Governance Associate

Associate - Pensions

Data Quality Metrics Specialist - Associate

Compliance Associate - Financial Services

I want to receive the latest job alerts for client services associate in drumchapel, glg

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