Senior support analyst Work, Jobs in Drumchapel, Glg (with Salaries)

Senior Engagement Analyst- Statutory Review
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
14d
Senior Business Analyst
M&G plc —Stirling
- Full-time
- Financial services
- Communication skills
- Annual leave
4d
Senior Telephony and Connectivity Support Analyst
ARO —Glasgow
- £33,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
- Employee assistance programme
Quick apply
1d
Business Analyst - Product Owner
CGI —Glasgow
- Full-time
- Agile
- Communication skills
Quick apply
Transformation PMO Analyst
Equans —North Lanarkshire
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Senior QC Analyst
Piramal Enterprises —Falkirk
- Full-time
- APIs
Engagement Analyst (Complaints)
OFGEM —Glasgow
- £29,313 - £33,936 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
8d
Technical Business Analyst
Iberdrola Group —Glasgow
- From £50,400 a year
- Computer Science
- Engineering
- Master's degree
- Annual leave
- Employee discount
14d
Senior Customer Service Advisor
Barclays —Glasgow
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Software Asset Manager
Arnold Clark —Glasgow
- £0.01 a year
- Monday to Friday
- Hybrid work
- Management
- Supervising experience
- Contracts
- Employee discount
Specialist Customer Care – Intermediary Mortgage Expert
Barclays —Glasgow
- Hybrid work
- Customer service
- Administrative experience
- Banking
Risk Analyst
ASSYSTEM —Coulport
- Full-time
- Hybrid work
- Master's degree
- Project management
- Bachelor's degree
- Employee assistance programme
- Sick pay
Quick apply
2d
SMCR Analyst ( FTC )
M&G plc —Stirling
- Full-time
- Microsoft Powerpoint
- Human resources
- IT
- Annual leave
5d
Grants Policy and Innovation Analyst
Cabinet Office —Glasgow
- £43,760 - £47,413 a year
- Part-time
- Presentation skills
- Annual leave
9d
Radiation Protection Scientist (Glasgow)
UK Health Security Agency —Glasgow
- £28,547 - £40,731 a year
- Part-time
- Laboratory experience
- Microsoft Office
- Analysis skills
1d
Senior/Principal Wind Energy Yield Analyst
AECOM —Glasgow
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Master's degree
2d
Operational Technology Security Analyst
CalMac Ferries Limited —Gourock
- £50,000 a year
- Full-time
- Hybrid work
- Engineering
- IT
- Communication skills
- Annual leave
10d
Senior Data Modeller - Technical Data Analyst
Royal London —Glasgow
- Hybrid work
- Azure
- Data analysis skills
- Agile
- Annual leave
Graduate Technology - Technology Engineering Glasgow Autumn 2026
KPMG —Glasgow
- Full-time
- Engineering
- Bachelor's degree
- Leadership
Field Service Delivery Business Analyst (IT)
Peak Scientific —Glasgow
- ERP systems
- Bachelor's degree
- AI

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Senior Engagement Analyst- Statutory Review

OFGEM -
Glasgow

Apply Now

Job details

Permanent | Part-time | Full-time
£35,232 - £48,561 a year
14 days ago

Benefits

Annual leave
Company pension
Flexible schedule

Qualifications

Analysis skills
Presentation skills
Communication skills

Full job description

Details

Reference number

465473

Salary

£35,232 - £48,561

National: £35,232-£45,831
London: £38,021-££48,561
Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

Level 2a

Contract type

Permanent

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Successful candidates may be based in any of our office locations Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

About the job

Job summary

The Statutory Review team plays a key role in delivering Ofgems statutory obligations across scheme administration. This is an exciting opportunity to join a high-performing team at the heart of Delivery and Schemes, supporting fair and robust decision-making across the Renewable Heat Incentive, Boiler Upgrade Scheme and Green Gas Support Scheme.

As a Senior Engagement Analyst, you will carry out detailed statutory reviews of decisions made by operational colleagues, ensuring they align with relevant legislation, policy and administrative processes. This role requires strong analytical capability, attention to detail and the confidence to challenge and make evidence-based decisions in complex or ambiguous situations.

Job description

In this role, you will be responsible for reviewing decisions to ensure they are fully compliant with scheme regulations and internal processes. You will work closely with a range of stakeholders across legal, technical and policy teams, drawing on their expertise to inform your analysis and conclusions. Alongside this, you will engage directly with scheme users via phone and email, ensuring that all interactions are handled professionally and with a strong customer focus.

A key aspect of the position involves producing clear, accurate and customer-friendly outcome communications, particularly in situations where decisions may be challenged. You will also play an important role in supporting continuous improvement by identifying insights from the cases you review and contributing to enhancements in processes and ways of working. In addition, you will help strengthen team capability by sharing your knowledge, quality checking colleagues work, and supporting the ongoing development of Engagement Analysts across the team.

Read on to find out more.

Person specification

Essential:

Technical judgement: proven experience interpreting complex or technical information to deliver decisions or recommendations aligned with legislative frameworks and considering risks and impacts (LEAD)
Delivery: skilled at managing workload, responding to shifting priorities and demand, to meet KPIs (LEAD)
Investigation: confident in identifying and gathering information from a range of sources, including complex technical and legal information, and stakeholder discussions.
Communication: strong written and verbal skills, able to explain technical points simply and handle difficult conversations

Desirable:

Experience working with Government schemes, particularly energy or environmental schemes.

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Communicating and Influencing
Delivering at Pace
Managing a Quality Service

Benefits

Alongside your salary of £35,232, OFGEM contributes £10,206 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

When you press the Apply now button, you will be directed to a Civil Service test guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word personal statement evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Chloe Baily
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via [email protected]. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Apply Now

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Type of role

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Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information