customer specialist Work, Jobs in dudden hill (with Salaries)

Trust & Safety Specialist - French
Snapchat —London
- Weekend availability
- Hybrid work
- Social media management
- English
- Bachelor's degree
Customer Support Specialist (UK-Slick)
DaySmart Software —London
- £25,000 - £300,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
1d
Customer Operations Specialist
Octopus Electric vehicles —London
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Trainee Customer Resolutions Advisor
Foxtons —London
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
2d
Customer Operations Specialist
Storman Software LTD —London
- Customer service
- Computer skills
Quick apply
2d
Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
8d
Income Collection Officer
Pinnacle Group —Holborn
- £19.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Sales Assistant - UNIQLO White City
Fast Retailing —London
- £14.80 an hour
- Part-time
- Customer service
- Employee discount
Information Sharing Officer
Haringey Council —London
- £35,520 - £36,585 a year
- IT
- Communication skills
2d
Customer Success Specialist
PetInsuranceStartUp —London
- Hybrid work
- English
- Work from home
Quick apply
9d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —London
- Temporary
- Customer service
Customer Assistant - Instore Bakery - Waterside Simply Foods
Marks & Spencer —London
- £14.74 an hour
- Part-time
- Bakery
- Employee discount
Autonomous Vehicle Safety Officer
AV Operations Ltd —Hammersmith
- £40,000 a year
- Full-time
- Driving
- In-person
Quick apply
10d
Technical Customer Service Advisor
ArtiCAD Ltd —Watford
- £19,000 - £23,300 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- English
- Store discount
- Work from home
Quick apply
Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
8d
Customer Assistant
Lidl —Ruislip
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
6h
Sales Assistant - UNIQLO Watford
Fast Retailing —London
- From £13.45 an hour
- Weekend availability
- Customer service
- Employee discount
Lettings Administrator
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
- Sick pay
Quick apply
Account Manager (Customer Outcomes Specialist)
Scarlet —London
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
3d
Customer Operations Specialist
GlobalData Plc. —London
- £35,000 a year
- Full-time

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Trust & Safety Specialist - French

Snapchat -
London

Apply Now

Job details

Full-time

Qualifications

Jira
French
Social media management
English
Bachelor's degree
Zendesk
Communication skills

Full job description

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Trust & Safety (T&S) Team plays an important role in protecting our Snapchatters from content that violates our terms of service or Community Guidelines — while constantly embodying our values of Kind, Smart, and Creative. The T&S team helps create a safe platform experience so that all of our users around the world are empowered to enjoy their experience on our platform, every day. We take great pride in our work as digital first responders and hope you would consider joining our community.

We’re looking for a French-speaking Trust & Safety Specialist to join Team Snapchat! We’re looking for someone who is able to keep a cool head under pressure, and is excited about improving workflows and proactively seeking ways to enhance the Snapchat experience. From developing support resources to tracking and escalating community issues, we’re looking for a utility player who is eager to help our community, keep Snapchatters safe, and isn’t afraid to roll up their sleeves and support wherever needed.

Due to the nature of Trust & Safety work, you should be willing and able to work with sensitive issues and content that may be considered offensive or disturbing. Our team has carefully devised measures and support in place to ensure wellness for all our team members.

Given that Trust and Safety work never stops, we are part of a global team that provides support to our users at all times. This role may be required to have a standing schedule that includes a weekend day.

What You'll Do:

Review abuse and safety incident reports, take appropriate action per operations policies and follow through clearly and consistently on every report
Drive improvement initiatives by providing guidance on policy development and executing projects that will enhance existing workflows
Review team members’ work, provide feedback, create and deliver training
Identify and escalate new issues and trends
Assist in improving our support resources and content
Serve as a consultative partner with our vendor team and provide expertise for processing all types of requests with a high degree of quality and efficiency

Knowledge, Skills, & Abilities:

Excellent verbal and written communication skills and a meticulous attention to detail in English & French
Familiarity with online safety issues and experience reviewing sensitive content
Proven track record managing data sets and using data to inform decision making
Agility in adopting new workflows and prioritizing competing demands
Experience collaborating with internal and external stakeholders at various levels within the company
Great judgment and ability to problem-solve, both alone and with peers
A passion for Snapchat and ability to focus and thrive in a fast-moving environment
A strong team player who is also able to work independently with minimal oversight
Experience interacting with NCMEC or law enforcement is advantageous
Experience working with tools like Zendesk, JIRA, and Looker

Minimum Qualifications:

Written and spoken fluency in French
Bachelor's degree in something relevant would be preferred (Criminology, Social Sciences, Politics, Terrorism, Languages).
1 + years of relevant work experience in law enforcement, social media or tech, research, investigation, third sector
Ability to work a shift pattern that includes every weekend work

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Apply Now

Refine Your Search

customer specialist jobs in dudden hill

Trust & Safety Specialist - French

Customer Support Specialist (UK-Slick)

Customer Operations Specialist

Trainee Customer Resolutions Advisor

Customer Operations Specialist

Customer Resolutions Advisor

Income Collection Officer

Sales Assistant - UNIQLO White City

Information Sharing Officer

Customer Success Specialist

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Assistant - Instore Bakery - Waterside Simply Foods

Autonomous Vehicle Safety Officer

Technical Customer Service Advisor

Customer Experience Specialist, SMB

Customer Assistant

Sales Assistant - UNIQLO Watford

Lettings Administrator

Account Manager (Customer Outcomes Specialist)

Customer Operations Specialist

I want to receive the latest job alerts for customer specialist in dudden hill

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