Customer behaviour change lead Work, Jobs in Duddington, Nth (with Salaries)

Customer Behaviour Change Lead
Anglian Water Services Ltd —Huntingdon
- £42,000 - £47,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
9d
Night Shift Operations Manager
Tayto Group Limited —Corby
- £55,500 - £62,500 a year
- Full-time
- Management
- Continuous improvement
- In-person
- Free parking
- Sick pay
Quick apply
12d
Operational Excellence Lead
Jensten Group —Huntingdon
- Remote
- Customer service
- Travel
- Leadership
- Annual leave
- Employee discount
Quick apply
5d
AI Governance Manager
Compare the Market —Peterborough
- Master's degree
- AI
Quick apply
Continuous Improvement and Training Lead
Aliaxis UK Limited (United Kingdom) —Warboys
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
- Employee assistance programme
- Employee discount
Discover Northamptonshire - Culture Officer
North Northamptonshire Council —Rushden
- £31,537 - £32,597 a year
- Weekend availability
- Project management
- Organisational skills
- Communication skills
- Employee assistance programme
8d
HR Business Partner
Xaar —Huntingdon
- Management
- Human resources
- Communication skills
Operations Manager
Trexon —Corby
- Management
- Sales
- Engineering
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Peterborough
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
9d
Corporate Tax Manager
Azets —Peterborough
- Full-time
- IT
- Communication skills
- Tax experience
Quick apply
Lead Officer - Environment and Place
North Northamptonshire Council —Kettering
- £59,077 - £62,879 a year
- English
- No degree
- Travel
- Employee assistance programme
Team Manager - Food - Peterborough Area
Marks & Spencer —Peterborough
- Full-time
- Employee discount
Operational Support Officer
HM Courts and Tribunals Service —Paston
- £25,582 a year
- Full-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
9d
Shift Lead - Food - Huntingdon Simply Food
Marks & Spencer —Huntingdon
- £14.47 an hour
- Full-time
- Customer service
- Employee discount
Proposition Manager - Forecourts
Booker Group —Wellingborough
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Retail Apprentice Travel Advisor
TUI Group —Corby
- From £8.50 an hour
- Weekend availability
- Customer service
- Employee discount
9d
Head of General Ledger
RS Group —Corby
- Hybrid work
- Analysis skills
- Accounting
- Mentoring
- Annual leave
- Employee assistance programme
Senior Planner (Water)
Sweco UK —Peterborough
- Hybrid work
- Civil engineering
- Communication skills
- Employee assistance programme
- Employee discount
Proposition Manager - Convenience
Booker Group —Wellingborough
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Marketing Data Analyst (B2B)
Bauer Media Group —Peterborough
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Travel

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Customer Behaviour Change Lead

Anglian Water Services Ltd -
Huntingdon

Apply Now

Job details

Full-time
£42,000 - £47,000 a year
9 days ago

Benefits

Annual leave
Company pension

Qualifications

CRM software
Analysis skills
Continuous improvement
Communication skills

Full job description

Customer Behaviour Change Lead

Circa £42k – £47k dependent on skills & experience
Full time, 37 hrs a week with flexibility for part time
Fixed term – maternity cover (from August 2026)
Location: Huntingdon

Anglian Water offers a flexible approach to working from our offices or home with an average of 2 days a week in the office, depending on business need.

Join our team and make a difference

We’re recruiting a Customer Behaviour Change Lead to join our Customer Communications Team, part of our Customer Experience Department, on a fixed‑term basis to cover maternity leave.

This is a fantastic opportunity to play a leading role in shaping how we help customers take the right actions at the right time and improve the overall customer experience.

What you’ll be doing

As Customer Behaviour Change Lead, you’ll be responsible for developing and embedding behaviour change thinking across proactive and operational customer journeys.

Keeping customers at the heart of everything you do, you’ll use behavioural insights, customer research and data to design, test and improve communications and interventions that make it easier for customers to engage with us and embed sustainable habits and behaviours.

You’ll:

Build and drive a behaviour change programme that supports multiple initiatives such as water efficiency, billing and consumption, smart usage, digital self‑serve and internal change programmes
Review, test and improve customer journeys and communications across channels including contact centre, web, email, SMS, digital platforms, field and offline communications
Work closely with colleagues across Customer Experience, Customer Communications, Operations, Digital, Corporate Affairs and Insight to identify behavioural barriers and opportunities
Apply behavioural science, nudge theory and experimentation to create interventions that improve customer experience and drive business performance.
Use insight and evidence to challenge constructively, helping teams think differently about how customer behaviour drives outcomes
Evaluate effectiveness, measure impact, and build case studies that demonstrate what works and why
Position the team as trusted experts in designing and delivering customer experience and behaviour change interventions

This role blends strategic thinking with hands‑on delivery and is ideal for someone who enjoys working across complex organisations to turn insight into action.

We invest in our people - as a valued employee, you’ll be entitled to:

Personal private health care
Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%
24-hour Virtual GP service for you and your household
25 days annual leave – rising with length of service and the ability to buy more
Life assurance (up to 8 x salary)
Personal accident cover (up to 5 x salary)
Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay
Bonus scheme
Flexible benefits and working culture to support your wellbeing and lifestyle.

What does it take to be successful?

We’re looking for an established behaviour change professional who is confident working at pace and across organisational boundaries.

You’ll bring:

A background in behavioural science, Consumer psychology (or any similar psychology fields)
A strong understanding of customer communications and behaviour change
Experience shaping and delivering programmes or campaigns in complex or regulated environments
Excellent communication skills, with the ability to translate insight into clear, compelling customer messaging
Experience of project or campaign management, and designing trials from planning through to evaluation
Strong analytical and planning skills, with a focus on continuous improvement
The confidence to challenge constructively and influence senior stakeholders
An ability to quickly build effective working relationships across multiple teams
Experience within the utilities or wider service sector (desirable)
Experience using customer data, insight or CRM systems such as Salesforce (desirable)

Most importantly, you’ll bring curiosity, creativity, and a passion for improving customer outcomes through smarter communication and behaviour‑led design.

Inclusion at Anglian Water

Inclusion is for everyone. We’re an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnic origin, nationality, religion or belief, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes for customers—and we’re committed to creating an environment where everyone feels they belong.

Closing Date: 18/06/26

#loveeverydrop

Apply Now

Refine Your Search

customer behaviour change lead jobs in duddington, nth

Customer Behaviour Change Lead

Night Shift Operations Manager

Operational Excellence Lead

AI Governance Manager

Continuous Improvement and Training Lead

Discover Northamptonshire - Culture Officer

HR Business Partner

Operations Manager

Operational Support Officer

Corporate Tax Manager

Lead Officer - Environment and Place

Team Manager - Food - Peterborough Area

Operational Support Officer

Shift Lead - Food - Huntingdon Simply Food

Proposition Manager - Forecourts

Retail Apprentice Travel Advisor

Head of General Ledger

Senior Planner (Water)

Proposition Manager - Convenience

Marketing Data Analyst (B2B)

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