Quality manager Work, Jobs in Duddington, Nth (with Salaries)

Customer Support Quality & Compliance Manager
Avtron Power Solutions LLC —Stamford
- Full-time
Quick apply
11d
Head of Quality - Complex Specialist Learning Disabilities Division
Glenholme Healthcare Ltd —Peterborough
- £65,000 - £85,000 a year
- Weekend availability
- Hybrid work
- Travel
- Leadership
- Paid training
- Annual leave
Quick apply
Quality Manager
Healthxchange —Kettering
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quality Systems Manager
BakeAway UK —Corby
- £34,000 - £38,000 a year
- Temporary
- Analysis skills
- In-person
- Leadership
- Flexitime
- Work from home
Quick apply
Site Lean Manufacturing Manager
Avtron Power Solutions LLC —Stamford
- Full-time
- Engineering
- Analysis skills
- Project management
- Free parking
- Annual leave
Quick apply
14d
Governance & Quality Manager – FT - East Anglia
Mountain Healthcare —Godmanchester
- £40,000 - £43,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
Quick apply
Quality Lead
Change Grow Live —Kettering
- £35,220.59 - £37,184.90 a year
- Remote
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Connect to Work Quality and Fidelity Lead
Cambridgeshire County Council —Alconbury
- £41,958 - £44,822 a year
- Annual leave
- Employee discount
6d
Quality Lead Practitioner
Inspire Education Group —Peterborough
- £39,777 - £44,704 a year
- Full-time
- Leadership
- Communication skills
- Teaching
- Free parking
- Annual leave
1d
Quality & Compliance Manager – Animal & Pet Food Manufacturing
Pet blend manufacturer —Grantham
- From £35,000 a year
- Full-time
- No degree
- In-person
- Leadership
Quick apply
2d
Assistant Production Manager – Glasshouse & Growing Operations
Lincolnshire Herbs Ltd —Bourne
- Up to £35,000 a year
- Full-time
- English
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
1d
Programme Quality Manager - SPA
JN Bentley —Peterborough
- Full-time
- Civil engineering
- Engineering
- Construction
Quick apply
Digital Project Manager
Bellrock Property and Facilities Management —Leicester
- Hybrid work
- Project management
- Organisational skills
- SharePoint
- Health & wellbeing programme
- Annual leave
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Head of Quality - Complex Specialist Learning Disabilities Division
Glenholme Healthcare Ltd —Peterborough
A full driving licence and business use of a vehicle may be required. You will be a confident, credible leader with extensive experience in quality and…
£65,000 - £85,000 a year
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quality manager jobs near duddington, nth

Customer Support Quality & Compliance Manager

Avtron Power Solutions LLC
Stamford

Quick apply

Job details

Full-time
11 days ago

Qualifications

Quality management
Complaint handling
Customer support

Full job description

BACKGROUND TO THE COMPANY

Avtron is the global leader is power test equipment and specialises in the manufacture of Dynamometers and Load Banks. We are experienced in working with, and satisfying, multi-national organizations, utilities, and government departments, as well as specialist companies involved in mission critical, OEM, service, plant hire and power generation. Customer service always takes top priority. We are always available to talk to our customers, sharing our experience on all aspects of testing and test equipment, both before delivery and at any time in the years to follow. There are no limits, and no detail is too small to warrant our interest and help. Our own purpose-built factory is well equipped with modern computer-aided design and manufacturing facilities. We are enthusiastic, highly skilled and have in place the necessary management and ISO9001 quality systems to ensure that we meet our customers' needs, right first time, on time, every time.

Main Purpose of the Job
The Customer Support Quality & Compliance Lead ensures that customer support operations consistently reflect the company’s commitment to safe, reliable, and high quality solutions. The role is accountable for embedding quality, compliance, and best practice into all customer support activities, in alignment with the organisation’s Quality Management System (QMS), ISO standards, and internal procedures.
Acting as a key interface between Customer Support, Quality, and Engineering, the role ensures that customer interactions, service activities, and complaints are accurately controlled, documented, analysed, and used to drive meaningful improvements in products, processes, and customer experience.
This position plays a critical role in enabling the Customer Support team to transition from a reactive, issue driven function to a structured, data led, and an easily auditable operation. supporting regulatory compliance, continuous improvement, and long term customer confidence in the company’s products and services.

Key Responsibilities
Quality Assurance

Own and maintain the Customer Support quality framework, aligned to the organisation’s ISO/QMS requirements.
Ensure support activities comply with documented procedures, including:
Service call handling
Complaint logging and escalation
Corrective and preventive actions
Perform regular quality reviews of service cases, complaints, and support documentation.
Ensure that quality issues identified during service activities are correctly logged and escalated to the Quality team.

Complaints, Non Conformance & Corrective Action

Act as the primary quality contact for customer complaints (product and non product related) within Customer Support.
Ensure complaints are:
Clearly defined and classified
Logged consistently across systems
Complete root cause corrective action (RCCA) reports using tools such as; 8D problem solving, Fishbone diagrams, 5 whys
Track corrective actions through to closure and verify effectiveness.

Process Control & Continuous Improvement

Identify trends and recurring issues using:
Service call data
Fault codes and trend analysis
Customer feedback and complaints
Work with Support, Engineering, and Quality teams to:
Reduce repeat issues and rework
Improve first time fix and resolution quality
Strengthen documentation and work instructions
Support the development and standardisation of support processes and templates.

Audit & Compliance Support

Act as the Customer Support point of contact for:
Internal audits
External audits affecting service and support
Ensure audit evidence is available, accurate, and traceable.
Support audit findings and improvement actions through to closure.

Skills & Experience
Essential

Experience in quality, compliance, or operational governance within a technical, engineering, or service environment.
Working knowledge of ISO aligned Quality Management Systems.
Experience handling customer complaints, non conformances, and corrective actions.
Strong attention to detail with the ability to interpret and apply procedures.
Ability to work across teams and influence without direct authority.

Desirable

Experience working alongside Customer Support, Field Service, or Engineering teams.
Familiarity with service management tools such as SAP B1 / SAP FSM.
Experience analysing service data, fault trends, or customer feedback.
Exposure to Voice of Customer or customer experience reporting.

Personal Attributes

Proactive and self motivated, able to work independently
Takes ownership of tasks from start to finish
Pragmatic and improvement focused
Comfortable working with imperfect systems while driving structure
Professional and calm when handling queries or deadlines.
Approachable, supportive, and team focused.

General Statement
The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside an employee’s normal line of work.

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Refine Your Search

quality manager jobs in duddington, nth

Customer Support Quality & Compliance Manager

Head of Quality - Complex Specialist Learning Disabilities Division

Quality Manager

Quality Systems Manager

Site Lean Manufacturing Manager

Governance & Quality Manager – FT - East Anglia

Quality Lead

Connect to Work Quality and Fidelity Lead

Quality Lead Practitioner

Quality & Compliance Manager – Animal & Pet Food Manufacturing

Assistant Production Manager – Glasshouse & Growing Operations

Programme Quality Manager - SPA

Digital Project Manager

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