Technical coach Work, Jobs in Duddington, Nth (with Salaries)

MSP Service Desk Manager
RedBrick IT Solutions Limited —Bourne
- £40,000 - £45,000 a year
- Full-time
- Azure
- Management
- Customer service
- Free parking
Quick apply
11d
Netball Coach
Junior Netball —Market Harborough
- Up to £25 an hour
- Weekend availability
- First Aid Certification
- Driving
- In-person
Quick apply
12d
Coach Builder
Dovira Group —Kettering
- £13 - £18 an hour
- Full-time
- Heavy lifting
- Organisational skills
- Power tools
- Free parking
- Flexitime
Quick apply
14d
BFC Community Sports Trust: Casual ETC Technical Coach
Brentford Football Club —Park
- £14 - £15 an hour
- Computer literacy
- Microsoft Office
- Driving
8d
BFC Community Sports Trust: Casual U18 Girls JPL Technical Coach
Brentford Football Club —Park
- £14 - £15 an hour
- Computer literacy
- Microsoft Office
- Driving
7d
Maintenance Manager
Long Clawson Dairy Ltd —Long Clawson
- £60,000 - £65,000 a year
- Full-time
- Communication skills
Quick apply
Brentford FC Community Sports Trust: Casual U16 Girls Academy Technical Coach
Brentford Football Club —Park
- £16 an hour
- Travel
- Organisational skills
- Communication skills
7d
Audit Associate
Saffery —Peterborough
- Full-time
- Hybrid work
- Travel
- IT
- Communication skills
- Profit sharing
- Annual leave
Apprentice Skills Coach Electrical
Leicester College —Leicester
- £29,355 - £31,462 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Business Support Assistant
Cambridgeshire County Council —Huntingdon
- £25,948 - £28,142 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- SharePoint
- Annual leave
- Employee discount
BFC Community Sports Trust: Casual ETC Lead Coach
Brentford Football Club —Park
- £16 an hour
- Computer literacy
- Microsoft Office
- Driving
7d
Application Developer
LSL Property Services —Kettering
- Full-time
- Azure
- SQL
- JavaScript
Brentford FC Community Sports Trust: Casual U16 Girls Academy Lead Coach
Brentford Football Club —Park
- £18 an hour
- Travel
- Organisational skills
- Communication skills
7d
BFC Community Sports Trust: Casual U18 Girls JPL Lead Coach
Brentford Football Club —Park
- £16 an hour
- Computer literacy
- Microsoft Office
- Driving
7d
Principal Electrical Engineer (Water)
Sweco UK —Peterborough
- Hybrid work
- Engineering
- Mentoring
- Leadership
- Employee assistance programme
- Employee discount
Home Claims Handler - Scoping Specialist
Hastings Direct —Leicester
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
Planning Manager
Westfalia Fruit —Spalding
- Full-time
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
Staff Engineer
Blue Light Card —Leicester
- Hybrid work
- System design
- AWS
- Continuous improvement
- Free parking
- Annual leave
4d
Staff Quality Engineer
Blue Light Card —Leicester
- Hybrid work
- AWS
- APIs
- Communication skills
- Free parking
- Annual leave
CT Engineer - Peterborough
Stark Software International Limited —Peterborough
- Driving
- Travel
- IT
5d

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MSP Service Desk Manager

RedBrick IT Solutions Limited
Bourne

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
11 days ago

Benefits

Free parking
Casual dress
Additional leave
Company pension
Company events
On-site parking

Qualifications

ITIL Certification
Azure
Management
Customer service
ITIL
Organisational skills
IT
Cybersecurity
Leadership
Communication skills

Full job description

Join RedBrick IT Solutions

At RedBrick IT Solutions, we’re passionate about delivering exceptional IT support and outstanding customer service. As our business continues to grow, we’re looking for an experienced Service Desk Manager to lead our support team, drive service excellence, and help shape the future of our operations.

This is an exciting opportunity for someone who enjoys leading people, improving processes and making a genuine difference. You’ll be responsible for the day-to-day management of our Service Desk, ensuring our clients receive an outstanding support experience while developing and motivating a talented team of engineers.

You’ll work closely with the Directors and play a key role in continually improving how we deliver our managed IT services.

The Role

As Service Desk Manager, you’ll have overall responsibility for the performance of our Service Desk.

You’ll lead the support team, ensure service levels are achieved, manage escalations, improve operational efficiency and help create an environment where both our customers and employees thrive.

This is a hands-on leadership role that combines people management, customer service, operational excellence and continual improvement.

Key Responsibilities

Team Leadership

· Lead, mentor and inspire a team of Service Desk Engineers.

· Conduct regular one-to-one meetings, performance reviews and development planning.

· Create a positive, supportive and accountable team culture.

· Coach engineers to continually improve both their technical and customer service skills.

· Identify training needs and support career progression.

Service Delivery

· Take ownership of Service Desk performance, ensuring SLA targets are consistently achieved.

· Monitor ticket queues and workloads to maximise efficiency and customer satisfaction.

· Act as the senior escalation point for complex technical or customer issues.

· Ensure incidents are managed professionally with clear communication throughout.

· Continually review and improve Service Desk processes and procedures.

Customer Experience

· Build strong relationships with our clients and become a trusted point of contact.

· Ensure every customer receives a professional, friendly and proactive service.

· Monitor customer feedback and identify opportunities for improvement.

· Turn service challenges into opportunities to strengthen long-term client relationships.

Operational Improvement

· Produce and review Service Desk performance reports.

· Analyse trends and recommend improvements to increase efficiency and service quality.

· Work alongside the leadership team to implement new systems, processes and best practices.

· Help develop the Service Desk as the business continues to grow.

About You

We’re looking for someone who enjoys leading people just as much as solving problems.

You’ll be an experienced Service Desk Manager, Team Leader or Senior Engineer ready to step into a management role, ideally within a Managed Service Provider (MSP).

Essential Skills & Experience

· Previous experience managing or leading an IT Service Desk.

· Experience working within a Managed Service Provider (MSP).

· Strong understanding of ITIL service management principles.

· Excellent leadership and people management skills.

· Ability to motivate, coach and develop technical teams.

· Excellent communication and customer relationship skills.

· Experience managing escalations and major incidents.

· Strong organisational skills with the ability to prioritise multiple workloads.

· A proactive approach to continual service improvement.

Desirable

· Microsoft 365 and Azure knowledge.

· Experience with PSA and RMM platforms.

· Knowledge of Cyber Security best practices.

· ITIL Foundation qualification.

What We Offer

· Salary of £40,000 - £45,000, depending on experience.

· Company pension.

· Ongoing training and professional development.

· Opportunities for career progression.

· A supportive, friendly working environment.

· The opportunity to genuinely influence how our Service Desk operates.

· Free on-site parking.

· Regular team events.

Why Join RedBrick?

At RedBrick, we believe that great customer service starts with a great team. We invest in our people, encourage new ideas and empower our managers to make decisions that improve both the customer experience and the working environment.

If you’re passionate about leadership, customer service and delivering exceptional IT support, we’d love to hear from you.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical coach jobs in duddington, nth

MSP Service Desk Manager

Netball Coach

Coach Builder

BFC Community Sports Trust: Casual ETC Technical Coach

BFC Community Sports Trust: Casual U18 Girls JPL Technical Coach

Maintenance Manager

Brentford FC Community Sports Trust: Casual U16 Girls Academy Technical Coach

Audit Associate

Apprentice Skills Coach Electrical

Business Support Assistant

BFC Community Sports Trust: Casual ETC Lead Coach

Application Developer

Brentford FC Community Sports Trust: Casual U16 Girls Academy Lead Coach

BFC Community Sports Trust: Casual U18 Girls JPL Lead Coach

Principal Electrical Engineer (Water)

Home Claims Handler - Scoping Specialist

Planning Manager

Staff Engineer

Staff Quality Engineer

CT Engineer - Peterborough

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