Application support analyst Work, Jobs in Dudley, Wmd (with Salaries)

Application Support Analyst
ASSA ABLOY —Willenhall
- ERP systems
- Microsoft Office
- IT
5d
IT Applications Support Analyst
JVM Castings (Worcester) Ltd —Kidderminster
- £25,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- ERP systems
- Free parking
- Life insurance
Quick apply
6d
Application Support Analyst
Capita —Coventry
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Oracle
10d
UAT Analyst
Contechs Consulting Limited —Solihull
- Up to £37.04 an hour
11d
IT Test Analyst
Ybrant Core Limited —Coventry
- £25,460.32 - £43,561.73 a year
- Full-time
- Hybrid work
- Flexitime
- Work from home
Quick apply
4d
IT Support Analyst
NFP Corp —Bromsgrove
- Hybrid work
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
Catalogue Controller
Alliance Automotive Procurement Ltd —Birmingham
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick apply
SOC Analyst
NTT Data UK —Birmingham
- Microsoft Word
- Microsoft Excel
- Azure
11d
Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
12d
Graduate Technical Business Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Bachelor's degree
Placement Year Customer Support Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
Data Analyst
Stern Energy —Birmingham
- Weekend availability
- Microsoft Excel
- English
- Analysis skills
- Annual leave
- Employee assistance programme
8d
Apprentice CSOT Support Analyst - CSOT - 107557AP - Apprentice Grade 4
University of Birmingham —Birmingham
- £22,037 - £27,546 a year
- Full-time
- Customer service
- English
- Windows
- Annual leave
- Sick pay
2d
SOC Analyst L1
NTT Data UK —Birmingham
- Microsoft Word
- Microsoft Excel
- Azure
SOC Analyst
NTT Ltd —Birmingham
- Microsoft Word
- Microsoft Excel
- Azure
10d
Graduate Technical Business Analyst
Acturis Ltd —Birmingham
- Microsoft Outlook
- Computer literacy
- Bachelor's degree
Business Analyst
Correla —Solihull
- £55,000 a year
- Bachelor's degree
- Organisational skills
- Communication skills
- Annual leave
5d
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
4d
Technical Analyst
Capgemini —Birmingham
- Computer networking
Graduate Technical Business Analyst, Insurance Products, Birmingham
Acturis —Birmingham
- Full-time
- Bachelor's degree

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Application Support Analyst

ASSA ABLOY -
Willenhall

Apply Now

Job details

5 days ago

Qualifications

ERP systems
Microsoft Office
ITIL
IT
Application support

Full job description

We have an exciting opportunity for an Application Support Analyst, working as part of the Enterprise Applications team to provide diverse support across all business units.

Working closely with all team members to build up a library of common work instructions for recurring tickets, managing problem investigation, administering the change request process and taking ownership for overall support levels within the team.

You would also:

Take ownership for the support services for our managed applications across the team.
Help streamline and improve the support processes for the ERP system by working with key business stakeholders to implement efficient ways of working and create a catalogue of common tasks.
Help troubleshoot issues and support business users with training and hands on assistance.
Understand and support teams across our smaller sites and our national distribution centre to implement a help desk that works efficiently at different scales.
Administer the change request process to ensure all documentation is complete and milestones are adhered to.
Build and maintain strong relationships with key business users and stakeholders.
Respond, follow up, co-ordinate and solve issues using an enterprise helpdesk solution, meeting set SLA (Service Level Agreement) agreements.
Manage, prioritise, and communicate workload, risks, and project requirements effectively to ensure you meet business deadlines.
Work within the Enterprise Applications Team to collaborate on cross-functional activities and identify areas of improvement.
Create and maintain documentation for various business processes and projects ensuring that we have records of all work we undertake.
Create a suite of Master Data Management tasks that can be requested easily and implemented quickly across all areas of our systems.
Organise own workload with minimal supervision, delivering to agreed schedules and reporting progress.
Provide detailed analysis of system defects as and when required.
Support our business migrations on site in the hyper-care periods to introduce new businesses to our support structures.
Take responsibility for the setup of all key required requests, incidents, problems and change requests in our IT (Information Technology) Service Desk solution.
Create and update of high-quality key documentation; Process and User Guides, Project plans, Proposal documents.
Data Management and maintenance – ensuring we have easy to use processes for updating and managing data for all end users.
Monitoring & Reporting from our IT Service Management tools.

The skills and experience you need:

Strong IT literacy with confidence using a range of systems.
Good knowledge of ERP systems and the Microsoft Office Suite.
Understanding of IT systems and infrastructure.
Experience using Microsoft Dynamics AX in an operational environment.
Strong Microsoft Dynamics AX knowledge (Preferred).
Understanding of ITIL processes (e.g. incident, problem, and request management).
Experience supporting change and release activities within a structured environment.

Why Join Us?

ASSA ABLOY is a global leader in door opening solutions, offering a dynamic and creative working environment where innovation, empowerment and integrity are at the heart of everything we do. We’re committed to fostering an inclusive and diverse workplace, where everyone feels valued and supported to succeed.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Apply Now

Refine Your Search

application support analyst jobs in dudley, wmd

Application Support Analyst

IT Applications Support Analyst

Application Support Analyst

UAT Analyst

IT Test Analyst

IT Support Analyst

Catalogue Controller

SOC Analyst

Service Analyst

Graduate Technical Business Analyst, Birmingham

Placement Year Customer Support Analyst, Birmingham

Data Analyst

Apprentice CSOT Support Analyst - CSOT - 107557AP - Apprentice Grade 4

SOC Analyst L1

SOC Analyst

Graduate Technical Business Analyst

Business Analyst

IT Support Analyst

Technical Analyst

Graduate Technical Business Analyst, Insurance Products, Birmingham

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