Customer service representative Work, Jobs in Dudley, Wmd (with Salaries)

Customer Service Advisor
SunbeltRentals —Birmingham
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
Customer Service Advisor
Cromwell —Dudley
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Membership Advisor Part-time
The Workx Gym —Oldbury
- £12.71 an hour
- Part-time
- Sales
- Salesforce
- Analysis skills
- Gym membership
Quick apply
1d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- English
- Travel
- Relocation assistance
- Annual leave
Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Specialist Customer Service Advisor
Cromwell —Brierley Hill
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Senior Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £31,000 - £37,200 a year
- Full-time
- CRM software
- Customer service
- English
- Annual leave
Quick apply
11d
Customer Service Advisor
ERA —Wolverhampton
- Full-time
- Computer skills
- Communication skills
- Employee assistance programme
10d
Customer Service Representative
Atkore —West Bromwich
- CRM software
- Project management
- Continuous improvement
- Free parking
- Annual leave
Quick apply
5d
Customer Service Advisor
NCF Living —Coleshill
- £27,040 a year
- Monday to Friday
- Microsoft Excel
- Customer service
- Data entry
Quick apply
5d
Customer Service Advisor
Quanex —Wolverhampton
- Full-time
- Computer skills
- Communication skills
- Employee assistance programme
Quick apply
Customer Representative - Stafford
Nationwide Building Society —Stafford
- From £26,500 a year
- Full-time
- Banking
Customer Services Advisor
Rapid Frame Limited —Great Wyrley Landywood
- £12.72 - £12.96 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- SharePoint
- Free parking
- Annual leave
Quick apply
10h
Customer Service Advisor - Claims
Homeserve —Walsall
- £28,000 a year
- 12 hour shift
- Hybrid work
- Computer literacy
- Computer skills
- Free parking
- Employee assistance programme
Quick apply
4d
Customer Service Assistant
OurCoop —Stourbridge
- £12.75 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
5d
Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
5d
Customer Services Advisor - Midlands / South Wales
AKW Medi-care Limited —Droitwich
- £25,366 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
13d
Customer Service Advisors
Platform Housing Group —Birmingham
- £25,951 a year
- Part-time
- Hybrid work
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
7d
Customer Services Team Leader
Wyre Forest District Council —Kidderminster
- £38,760 - £41,343 a year
- Monday to Friday
- Team management
8d
Customer Service Assistant
Evans Halshaw —Stourbridge
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply

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Customer Service Advisor

SunbeltRentals -
Birmingham

Quick apply

Job details

Permanent

Benefits

Annual leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Computer literacy
Upselling
Filing
Microsoft Office Suite
Continuous improvement
Customer relationship management
Relationship management
Computer skills
Customer support
Customer interaction
Sales and customer service experience

Full job description

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor for Climate Control you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In the role of a Customer Service Advisor you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. Along with contributing to improving revenue and service standards by accurately establishing customers’ needs and identifying opportunities for additional hire requirements. Ensuring that all transactions and documentation are accurately completed and filed on a daily basis.

You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. Developing a strong understanding of our customers and their markets, provide fulfilment centres with guidance on new bookings, and maintain an up‑to‑date and accurate customer database.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed in this role you will bring the following skill-set and behaviours:

Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers
Able to demonstrate experience in dealing with inbound enquiries through multiple channels eg telephone, web, email
Experience of industry advantageous but not essential
Continuous improvement ethic, embraces change and puts forward and acts on suggestions to improve processes and service levels
Strong interpersonal skills, communicates clearly and concisely in both verbal and written formats and demonstrates effective listening skills
Commercial Acumen/Awareness - have an awareness of how role impacts on the wider business/P&L
Customer focus – ability to see issues from customers’ perspective, engages customer in the development of solutions
Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
An effective team member with a highly supportive, collaborative approach
A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role

About Us

Why Sunbelt?

Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.

We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background.

Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.

Quick apply

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customer service representative jobs in dudley, wmd

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