Guest advisor Work, Jobs in Dudley, Wmd (with Salaries)

Guest Experience Advisor
Marston's Pubs —Wolverhampton
- £25,500 a year
- Communication skills
- Employee assistance programme
Quick apply
12d
Waiting Staff and Wine & Dine Lovers!
Vagabond Wines —Birmingham
- £12.71 - £16.00 an hour
- Full-time
- Hospitality
- Customer service
- English
- Employee assistance programme
- Employee discount
Quick apply
2d
Event Sales Advisor (Fixed Term Maternity Cover)
The Warwickshire Golf and Country Club —Warwick
- £13,879.32 a year
- Weekend availability
- Sales
- Communication skills
- Free parking
- Employee assistance programme
Business Administration Apprenticeship
MetaGedu —Birmingham
- £300 a week
- Full-time
9d
Business Systems Advisor- NEC
Levy —Birmingham
- £30,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Microsoft Office
Vehicle Technician
Brayley —Wolverhampton
- Full-time
- Customer service
- In-person
- Time management
- Referral programme
Quick apply
Business Systems Advisor I NEC - Maternity Cover
Levy —Birmingham
- £30,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Microsoft Office
Mobile Care & Support Assistant
McCarthy & Stone —Tamworth
- £14.50 an hour
- Part-time
- Driving
- Travel
- Employee discount
- Life insurance
Quick apply
1d
HR & Payroll Officer
Billesley Manor Hotel & Spa —Alcester
- £28,000 - £30,000 a year
- Hospitality
- Hotel
- Human resources
- Employee assistance programme
- Employee discount
Quick apply

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Waiting Staff and Wine & Dine Lovers!
Vagabond Wines —Birmingham
*The Guest Guru (A.K.A. The Face of the Place):* You’re the first hello, the guiding hand, and the last smile as guests leave. Free meals on every shift.
£12.71 - £16.00 an hour
Quick apply
2d

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Guest Experience Advisor

Marston's Pubs -
Wolverhampton

Quick apply

Job details

Permanent
£25,500 a year
12 days ago

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Communication skills

Full job description

Overview

Guest Experience Advisor | Wolverhampton | £25,500

We are looking for a Guest Experience Advisor to join our Guest Experience function, with a dedicated focus on managing escalated guest complaints. This is a varied, customer-facing role which is key to delivering our company strategy to become the UK’s number one local pub company.

Acting as a primary point of contact for both guests and employees, you will play a vital role in ensuring an exceptional experience for all Marston’s guests. The role involves managing guest interactions, handling escalated complaints, addressing enquiries and resolving issues—while also providing guidance and support to field teams to improve the guest experience at a local level through our core CX platform, Reputation.

With a new business strategy and an even greater focus on delivering for our guests, there has never been a more exciting time to join us. If you’re resilient, solutions-focused and confident handling complex situations—and want to work in a positive environment where people are genuinely valued—Marston’s could be right up your street.

Opportunities like this don’t come around often - so don’t delay with your application.

Key Responsibilities

Engage with guests in a warm and professional manner via phone, email and social media
Take ownership of escalated, multi-issue and sensitive complaints from initial contact through to full resolution
Resolve concerns promptly and effectively, always aiming for a positive outcome
Accurately document and track guest issues using our CX platform (Reputation), capturing root causes and key insights
Work closely with internal teams (including operations, food safety, marketing and corporate affairs) to ensure aligned and effective responses
Proactively manage and follow up your caseload, ensuring all cases are resolved within agreed timescales
Ensure compliance with Data Protection legislation, handling personal information responsibly at all times
Provide guidance and support to pub and operational teams on all aspects of the Reputation platform
Support through calls, emails and Teams screen sharing sessions
Contribute to the design and delivery of training materials, webinars and workshops
Monitor key guest metrics, including Reputation scores, to identify trends and areas requiring focus
Work collaboratively with Service Desk, Data and Digital teams to optimise guest experience insights and improve scores

What We’re Looking For

Proven experience handling escalated or complex complaints, from investigation to resolution
Excellent written and verbal communication skills
Strong problem-solving ability with a customer-first mindset
A proactive, positive approach and the ability to engage confidently with a range of stakeholders
Good technical skills and the ability to quickly learn new systems (experience of CX or CRM platforms is desirable, but not essential)

Please note that as part of your application, you must submit a cover letter (minimum 250 words) outlining your experience in handling complex or sensitive complaints.

What you get from us: You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

Training and induction from our NITA award training team
Apprenticeship programmes – offering development at any stage of your career
Enhanced Maternity & Paternity leave
30% off in Marston’s pubs and Marston’s Inns accommodation
Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
Save as you earn scheme
Employee assistance programme, to support your well-being including confidential 24/7 helpline
Pension scheme with additional Life Assurance and Group Income Protection cover included
Health Screening Discounts
Long Service Awards
Buy and sell additional leave
Gym Discounts
24-hour GP helpline
Mortgage Advice and support
Healthcare Cash Plan

Come as you are. Personality and passion is important to us. No judgement on where you've come from, or your story to date, just a need for the right attitude and an ambition that matches ours. We'll accept you and celebrate you for being you.

We can't wait to see what we can make happen together! #MarstonsWherePeopleMakePubs

Quick apply

Refine Your Search

guest advisor jobs in dudley, wmd

Guest Experience Advisor

Waiting Staff and Wine & Dine Lovers!

Event Sales Advisor (Fixed Term Maternity Cover)

Business Administration Apprenticeship

Business Systems Advisor- NEC

Vehicle Technician

Business Systems Advisor I NEC - Maternity Cover

Mobile Care & Support Assistant

HR & Payroll Officer

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