Helpdesk manager Work, Jobs in Dudley, Wmd (with Salaries)

Maintenance Helpdesk Coordinator
Keys Group —Halesowen
- £27,000 a year
- Monday to Friday
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
Helpdesk Team Manager
Arcus FM —Redditch
- Up to £36,050 a year
- Full-time
- IT
- Leadership
- Communication skills
- Annual leave
Quick apply
10d
Helpdesk Engineer
Serveline Ltd —Stourbridge
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
10d
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Days & Nights Role: Mobile Response Officer
Key Security (UK) Ltd —Birmingham
- £13.45 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Driving
- Free parking
Quick apply
13d
Customer Support Scheduler
Arcus FM —Redditch
- £26,758 a year
- Full-time
- Annual leave
Quick apply
10d
Senior Stakeholder Engagement Manager
Dragados —Birmingham
- Full-time
- Management
- IT
- Negotiation
Quick apply
1st Line Support Analyst
Sharp —West Bromwich
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
Tramps Data & Systems Manager
Cushman & Wakefield —Birmingham
- Microsoft Excel
- English
- IT
Quick apply
Maintenance Helpdesk Executive
SSP —Birmingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
9d
Facilities Supervisor
Birmingham City University —Birmingham
- £28,287 - £32,006 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Supervising experience
11d
Service Desk Manager
wavenet —Solihull
- Full-time
- Management
- Team management
- Travel
Quick apply
Helpdesk Advisor
14forty —Birmingham
- £12.84 - £13.45 an hour
- Full-time
- Customer service
- IT
- Free parking
12d
Workplace Experience Manager
CBRE —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
One Stop - Franchise Helpdesk Advisor
One Stop —Brownhills
- Full-time
- IT
- Cash handling
- Communication skills
10d
Estates & Facilities Lead
School of Coding —Birmingham
- £35,000 - £40,000 a year
- Full-time
- Maintenance
- Supervising experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
12d
Mechanical Engineer
Emcor —Birmingham
- £40,000 a year
- Full-time
- Contracts
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Senior Retail Design Manager, Global Real Estate Services
HSBC Global Services Limited —Birmingham
- Full-time
- Contracts
1d
IT Infrastructure Technician
Villeroy & Boch —Armitage
- Full-time
- Customer service
- English
- Communication skills
Automotive Manager Level 1 Team
MSX International —Coventry
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply

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helpdesk manager jobs near dudley, wmd

Maintenance Helpdesk Coordinator

Keys Group -
Halesowen

Quick apply

Job details

£27,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Microsoft Excel
Facilities management
Maintenance
Help desk

Full job description

Package Description

Maintenance Helpdesk Coordinator

Location: Office Based (Halesowen)
Hours: Monday to Friday 09:00am to 17:00pm

Welcome to apply - CAFM Helpdesk Administrator, Facilities Officer Administrator, Property Administrator, Estates Administrator, Maintenance Administrator, Helpdesk Administrator, Reactive Maintenance Coordinator

Job Purpose

To provide regional Helpdesk support across a diverse property portfolio for all reactive and routine maintenance requests. Ensuring group wide compliance and continuity of service to support young vulnerable people and adults services.

Key Responsibilities

Manage daily maintenance requests for your region (600–700 per month) via the CAFM (Track Plan).
Allocate and progress work to Mobile Maintenance Operatives.
Oversee Mobile Maintenance Operatives and approved contractors to ensure timely completion of tasks.
Support other Facilities Officers during peak demand, leave, or sickness.
Maintain the approved contractor database and review compliance documentation.
Liaise with suppliers and contractors.
Process and administer invoices through in‑house systems.
Provide technical support to business queries received via phone and email.
Work with Estates Managers and Supervisors on technical queries and small works within the CAFM system.
Produce regular reports and support the Facilities Manager when required.
Deliver a professional, courteous, and prompt response to all business requests.
Undertake additional projects or tasks as designated by the Facilities Manager.

About you

Essential: Minimum of 3 years facilities management experience.
Essential: Minimum of 2 years Helpdesk experience.
Essential: A strong understanding of reactive property maintenance.
Essential: Experience working with Microsoft Excel / CAFM Systems.
Desirable: An understanding of statutory environmental requirements.
Desirable: Knowledge of the management of asbestos, fire safety and legionella

Why join Keys Group?

Salary - £27,000 Per Annum
Annual Leave - 33 Days annual leave, inclusive of bank holidays
Career Progression – We have a whole world of opportunities available within the group. Many of our managers have progressed into Senior Leaders within our organisation
DBS Check – we cover the cost of your DBS check and subsequent renewals
Ongoing Training and Development – Supported by our award winning Learning and Development Team, you will receive ongoing training and development throughout your career
Pension Scheme – start growing that pot for a healthy and happy retirement
Wellbeing Support, Advice and Guidance – via our Employee Assistance Program though an online portal or over the telephone
Staff Referral Scheme – earn a generous bonus for spreading the word and referring a friend to join our team
EPIC Awards –All of our employees are EPIC in our eyes and do some incredible things each and every day. Each month, we recognise those that have shown that they really live by our values with EPIC awards and a fantastic prize on offer
Discounts at Highstreet retailers, days out, gifts, holidays and even when buying a car – available via a Blue Light card and out HAPI app, save up to 50% with certain retailers

Due to the nature of the role, it is necessary for the appropriate level of criminal record disclosure to be undertaken (DBS).

Keys Group are very proud to have signed the Armed Forces Covenant that means we have made a commitment to welcoming service personnel, veterans and military families into the group. We are delighted to have veteran friendly policies, offer a Veterans Peer Support Network within our teams and are able to offer Military Awareness and support to our colleagues.

Quick apply

Refine Your Search

helpdesk manager jobs in dudley, wmd

Maintenance Helpdesk Coordinator

Helpdesk Team Manager

Helpdesk Engineer

Senior Scheduler

Days & Nights Role: Mobile Response Officer

Customer Support Scheduler

Senior Stakeholder Engagement Manager

1st Line Support Analyst

Tramps Data & Systems Manager

Maintenance Helpdesk Executive

Facilities Supervisor

Service Desk Manager

Helpdesk Advisor

Workplace Experience Manager

One Stop - Franchise Helpdesk Advisor

Estates & Facilities Lead

Mechanical Engineer

Senior Retail Design Manager, Global Real Estate Services

IT Infrastructure Technician

Automotive Manager Level 1 Team

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