Helpdesk support Work, Jobs in Dudley, Wmd (with Salaries)

Maintenance Helpdesk Coordinator
Keys Group —Halesowen
- £27,000 a year
- Monday to Friday
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
HSBC Global Services Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
8d
Helpdesk Engineer
Serveline Ltd —Stourbridge
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
10d
Service Centre Operator
Nuvoli Limited —Elford
- £26,230 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- IT
- Annual leave
Quick apply
10d
Education Centre Receptionist
Walsall Healthcare NHS Trust —Walsall
- £25,272 a year
- Part-time
- Customer service
- Communication skills
3d
1st Line Support Analyst
Sharp —West Bromwich
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Days & Nights Role: Mobile Response Officer
Key Security (UK) Ltd —Birmingham
- £13.45 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Driving
- Free parking
Quick apply
13d
Data Scientist
HSBC Global Services Limited —Birmingham
- Full-time
- Machine learning
- Python
5d
Application Support Analyst
ASSA ABLOY —Willenhall
- ERP systems
- Microsoft Office
- IT
5d
Junior IT Technician
Doocey Group —Tipton
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer networking
Helpdesk Team Manager
Arcus FM —Redditch
- Up to £36,050 a year
- Full-time
- IT
- Leadership
- Communication skills
- Annual leave
Quick apply
10d
Customer Service Consultant
HSBC Global Services Limited —Birmingham
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
3d
Apprenticeships at ASSA ABLOY UK
ASSA ABLOY —Willenhall
- Sales
- Business development
- Organisational skills
Customer Support Scheduler
Arcus FM —Redditch
- £26,758 a year
- Full-time
- Annual leave
Quick apply
10d
Maintenance Helpdesk Executive
SSP —Birmingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
9d
IT Support Technician
Datasystems (Midlands) Limited —Cannock
- £25,000 - £28,500 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Helpdesk Advisor
14forty —Birmingham
- £12.84 - £13.45 an hour
- Full-time
- Customer service
- IT
- Free parking
12d
IT Technician
Epson —Telford
- £26,437 a year
- Full-time
- Windows
- Continuous improvement
- Computer networking
Quick apply
Hub ICT Technician - Midlands
E-ACT National Team – West Midlands Hub —Birmingham
- £28,598 - £30,518 a year
- Microsoft Office
- Travel
- School
- Annual leave
- Employee assistance programme
11d

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Maintenance Helpdesk Coordinator

Keys Group -
Halesowen

Quick apply

Job details

£27,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Microsoft Excel
Facilities management
Maintenance
Help desk

Full job description

Package Description

Maintenance Helpdesk Coordinator

Location: Office Based (Halesowen)
Hours: Monday to Friday 09:00am to 17:00pm

Welcome to apply - CAFM Helpdesk Administrator, Facilities Officer Administrator, Property Administrator, Estates Administrator, Maintenance Administrator, Helpdesk Administrator, Reactive Maintenance Coordinator

Job Purpose

To provide regional Helpdesk support across a diverse property portfolio for all reactive and routine maintenance requests. Ensuring group wide compliance and continuity of service to support young vulnerable people and adults services.

Key Responsibilities

Manage daily maintenance requests for your region (600–700 per month) via the CAFM (Track Plan).
Allocate and progress work to Mobile Maintenance Operatives.
Oversee Mobile Maintenance Operatives and approved contractors to ensure timely completion of tasks.
Support other Facilities Officers during peak demand, leave, or sickness.
Maintain the approved contractor database and review compliance documentation.
Liaise with suppliers and contractors.
Process and administer invoices through in‑house systems.
Provide technical support to business queries received via phone and email.
Work with Estates Managers and Supervisors on technical queries and small works within the CAFM system.
Produce regular reports and support the Facilities Manager when required.
Deliver a professional, courteous, and prompt response to all business requests.
Undertake additional projects or tasks as designated by the Facilities Manager.

About you

Essential: Minimum of 3 years facilities management experience.
Essential: Minimum of 2 years Helpdesk experience.
Essential: A strong understanding of reactive property maintenance.
Essential: Experience working with Microsoft Excel / CAFM Systems.
Desirable: An understanding of statutory environmental requirements.
Desirable: Knowledge of the management of asbestos, fire safety and legionella

Why join Keys Group?

Salary - £27,000 Per Annum
Annual Leave - 33 Days annual leave, inclusive of bank holidays
Career Progression – We have a whole world of opportunities available within the group. Many of our managers have progressed into Senior Leaders within our organisation
DBS Check – we cover the cost of your DBS check and subsequent renewals
Ongoing Training and Development – Supported by our award winning Learning and Development Team, you will receive ongoing training and development throughout your career
Pension Scheme – start growing that pot for a healthy and happy retirement
Wellbeing Support, Advice and Guidance – via our Employee Assistance Program though an online portal or over the telephone
Staff Referral Scheme – earn a generous bonus for spreading the word and referring a friend to join our team
EPIC Awards –All of our employees are EPIC in our eyes and do some incredible things each and every day. Each month, we recognise those that have shown that they really live by our values with EPIC awards and a fantastic prize on offer
Discounts at Highstreet retailers, days out, gifts, holidays and even when buying a car – available via a Blue Light card and out HAPI app, save up to 50% with certain retailers

Due to the nature of the role, it is necessary for the appropriate level of criminal record disclosure to be undertaken (DBS).

Keys Group are very proud to have signed the Armed Forces Covenant that means we have made a commitment to welcoming service personnel, veterans and military families into the group. We are delighted to have veteran friendly policies, offer a Veterans Peer Support Network within our teams and are able to offer Military Awareness and support to our colleagues.

Quick apply

Refine Your Search

helpdesk support jobs in dudley, wmd

Maintenance Helpdesk Coordinator

Customer Service Advisor

Helpdesk Engineer

Service Centre Operator

Education Centre Receptionist

1st Line Support Analyst

Helpdesk Coordinator - FTC 12 months

Days & Nights Role: Mobile Response Officer

Data Scientist

Application Support Analyst

Junior IT Technician

Helpdesk Team Manager

Customer Service Consultant

Apprenticeships at ASSA ABLOY UK

Customer Support Scheduler

Maintenance Helpdesk Executive

IT Support Technician

Helpdesk Advisor

IT Technician

Hub ICT Technician - Midlands

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