Technical support manager Work, Jobs in Dudley, Wmd (with Salaries)

Technical Support Services Manager
Briggs Equipment —Cannock
- Full-time
- Microsoft Powerpoint
- Driving
- Travel
- Employee discount
Quick apply
Helpdesk Team Manager
Arcus FM —Redditch
- Up to £36,050 a year
- Full-time
- IT
- Leadership
- Communication skills
- Annual leave
Quick apply
Service Desk Team Leader
Node4 —Stafford
- Hybrid work
- Management
- Analysis skills
- Supervising experience
- Employee assistance programme
1d
AI Adoption & Innovation Lead
Correla —Solihull
- £80,000 a year
- AI
- Communication skills
- Annual leave
1d
Senior IT Support Technician / Team Lead
Grainger and Worrall —Bridgnorth
- Up to £35,000 a year
- Full-time
- Windows
- Supervising experience
- Travel
- Free parking
Service Desk Manager
wavenet —Solihull
- Full-time
- Management
- Team management
- Travel
Quick apply
Assistant Manager, Tableau Platform Administrator, IT Business Services
Deloitte —Birmingham
- Hybrid work
- Administrative experience
- Python
3d

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Helpdesk Team Manager
Arcus FM —Redditch
Coaching and mentoring them to provide front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders…
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technical support manager jobs near dudley, wmd

Technical Support Services Manager

Briggs Equipment -
Cannock

Quick apply

Job details

Full-time

Benefits

Company car
Company pension
Employee discount

Qualifications

Microsoft Powerpoint
Driving Licence
Driving
Root cause analysis
Communication skills

Full job description

The Opportunity: Technical Support Services Manager

Contract: Permanent

Salary: Dependant on experience, company car and 20% bonus

Location: Cannock

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying.

The Technical Support Services Manager will promote a safe working culture, drive team effectiveness to deliver timely technical resolutions with full root cause analysis, communicate clearly with stakeholders, customers, suppliers and industry specialists to provide recommendations that improve efficiency and engineer development, manage departmental performance in line with agreed KPIs and budget, and be primarily based in Cannock with business travel as required.

The Impact you will have:

Comply with all company SHEQ (Safety, Health, Environment and Quality) policies.
Support SHEQ, Briggs Equipment and Briggs Group Business Units through formal technical investigations.
Provide an effective technical support function for all engineering resources across Briggs Equipment and Briggs Group Business Units.
Coordinate Field Technical Support Engineers to ensure timely issue resolution, making effective use of relevant technology.
Manage the Technical Ticket Portal, delivering monthly findings with recommendations for improvement.
Analyse data to identify skill gaps and development opportunities within the field, implementing corrective actions where required.
Monitor fleet performance continuously and make recommendations to reduce downtime.
Provide feedback on technical issues to Regional Engineering Business Managers.
Ensure all recommendations, closing reports and technical issues are formally logged, with comprehensive reports created, stored and actioned.
Engage with internal and external customers, as well as manufacturers, to resolve technical issues promptly.
Hold regular technical meetings with HYG and communicate findings back to the business.
Ensure all service bulletins are distributed to the appropriate people through the team.
Demonstrate effective leadership of the Technical Support Services Team, ensuring strong communication through comm cells, one‑to‑ones and toolbox talks, identifying training needs and maintaining performance standards.
Deliver a strategic succession plan for the Technical Support Services Team, ensuring continuous professional development and building resilience within the function.

Additional Regular Commitments:

Liaise with the AMS team and plan audit activity for EA engineers.
Liaise with Qualitas to schedule engineer audits.
Follow up on repeat A‑defect identifications and plan appropriate follow‑up audits for the relevant engineers.

What will help you to excel in this role:

Accredited mechanical /electrical trade technical apprentice or equivalent
Cert Ed or equivalent
Valid driving License
Extensive Product Knowledge
Experience of oral and written communication
Substantial PC Skills (PowerPoint, word, excel, email & internet)
Significant knowledge of H&S, Environmental and Quality policy awareness & commitment

What you can expect from us:

Future development and career opportunities
Company Car
20% bonus
Contributory pension scheme with employer contributions up to 6%
Profitshare bonus based on business performance
Paycare and eyecare health scheme
High street discounts

What’s next

If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch

Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met

Quick apply

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technical support manager jobs in dudley, wmd

Technical Support Services Manager

Helpdesk Team Manager

Service Desk Team Leader

AI Adoption & Innovation Lead

Senior IT Support Technician / Team Lead

Service Desk Manager

Assistant Manager, Tableau Platform Administrator, IT Business Services

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