Technology analyst Work, Jobs in Dudley, Wmd (with Salaries)

IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
Graduate Technical Business Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Bachelor's degree
Graduate Technical Business Analyst, Insurance Products, Birmingham
Acturis —Birmingham
- Full-time
- Bachelor's degree
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
eCommerce Project Manager
magic42 Limited —Birmingham New Street Station
- From £30,000 a year
- Full-time
- Hybrid work
- Organisational skills
- AI
- Business
- Health & wellbeing programme
- Annual leave
Quick apply
5h
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Google Suite
- Continuous improvement
- No degree
- Annual leave
Quick apply
BIRMINGHAM – Junior to Lead Business Process, Automation & Change Roles for 2026
Vantage Point —Birmingham
- Hybrid work
- SQL
- Analysis skills
- Mentoring
Data and IT Support Administrator
Carers Trust Heart of England —Coventry
- £12,480 - £13,312 a year
- Part-time
- CRM software
- Data analysis skills
- Analysis skills
- Free parking
- Store discount
Quick apply
4d
Technology and Data Risk Analyst
LegalAndGeneral —Solihull
- Full-time
- Data analysis skills
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Technical & Application Analyst
Tructyre —Aston
- £50,000 a year
- Full-time
- Hybrid work
- Azure
- Maintenance
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Business Analyst - Data & Analytics
VisitBritain/VisitEngland —Birmingham
- £40,000 - £42,000 a year
- Full-time
- Presentation skills
- Annual leave
- Employee discount
4d
Technical Support Analyst
Transoft Solutions —Birmingham
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- No degree
- Work from home
Quick apply
4d
Technology and Data Risk Analyst
Legal & General Investment Management —Solihull
- Data analysis skills
- Organisational skills
- Communication skills
- Employee discount
SAP Test Analyst
Capgemini Sogeti —Telford
Fullstack Software Engineer (Laravel/Vue)
NetWatch Global —Birmingham
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Health & wellbeing programme
- Flexitime
Quick apply
7d
Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham
Acturis —Birmingham
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
Graduate Customer Support Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
Digital Business Analyst
Coventry City Council —Coventry
- £39,152 - £46,142 a year
- Hybrid work
- Communication skills
15h
Scrum Master (Team Leader) - SaaS
Mercury —Birmingham
- From £55,000 a year
- Full-time
- Hybrid work
- Mentoring
- In-person
- Training & development
- Free parking
- Annual leave
Quick apply
3d
Digital Business Analyst (3 month contract) - Proxy PO
Inspired Thinking Group (ITG) —Birmingham
- Hybrid work
- APIs
- Agile
- SDLC
Quick apply

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IT Service Desk Analyst

EBC Group(UK) Limited -
Halesowen

Quick apply

Job details

Full-time
Up to £26,500 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Live chat
Technical troubleshooting
Desktop support
Customer service call handling
Azure
Inbound customer enquiry call handling
Customer service
Incident queue management
IT service management
User account provisioning
Ticket management
Windows
Microsoft Office
User account management
Service restoration
IT permissions management
Computer hardware
Ticket management systems
Network support
Technical writing
Customer interaction
Application support
Root cause analysis
Microsoft Azure
IaaS
Active Directory
Mobile devices

Full job description

Due to ongoing business growth, an exciting opportunity has arisen for a service desk analyst to join an industry-leading integrated technology provider based in Halesowen, Birmingham.

This person will join an existing technical services team delivering tailored, bespoke & sometimes complex solutions into clients.

EBC Group has a wealth of experience in providing managed IT services to businesses across the UK. At the forefront of business innovation, the EBC Group services encompass a comprehensive range of managed services including Infrastructure as a Service, unified communications, backup and disaster recovery, managed print solutions and many more.

THE ROLE

EBC are currently recruiting for a 1st Line Service Desk Analyst to join an exciting and growing Managed Service Provider support team. You will be responsible for ensuring that all customer calls are answered promptly, provide excellent customer service, and diagnose a range of technical faults for a wide variety of clients.

The ideal candidate for this role is somebody that enjoys learning and has a passion for technology. Somebody that thrives to deliver excellent customer service and be part of a great team. You will be the first point of contact for our customers and therefore must be a clear and confident communicator.

The ideal candidate is required to have:-

Great customer service skills
A knowledge of / interest in technology
Be confident communicator via email and telephone
A methodical approach to troubleshooting issues
Be a team player

Key Responsibilities

Provide first-line support for IT incidents and service requests.
Diagnose and resolve hardware, software, operating system, and network-related issues.
Manage incidents through to resolution using IT Service Management (ITSM) tools.
Escalate complex issues to escalation teams where appropriate.
Monitor ticket queues and ensure timely updates and resolution.
Identify recurring incidents in order to aid root cause analysis.
Deliver high-quality customer service.
Support customers through various methods such as phone, email & chat.
Manage user expectations and communicate progress effectively.
Support Microsoft Windows environments and Microsoft 365 applications.
Administer user accounts, permissions, and access management.
Support Active Directory, Azure AD/Entra ID, VPNs, and remote access solutions.
Assist with workstation, laptop, mobile device, and peripheral deployments.
Troubleshoot connectivity, printer, and collaboration platform issues.
Contribute to knowledge base articles and technical documentation.

Experience/knowledge of following systems would be advantageous:

Windows Server
Active Directory / Entra ID
Microsoft 365
Azure
Windows Operating Systems
Network fundamentals

Job Type: Full-time

Pay: Up to £26,500.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Halesowen, West Midlands: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technology analyst jobs in dudley, wmd

IT Service Desk Analyst

Graduate Technical Business Analyst, Birmingham

Graduate Technical Business Analyst, Insurance Products, Birmingham

ICT Support Analyst - Birmingham

eCommerce Project Manager

Technology Analyst - PMO (UK Remote)

BIRMINGHAM – Junior to Lead Business Process, Automation & Change Roles for 2026

Data and IT Support Administrator

Technology and Data Risk Analyst

Technical & Application Analyst

Business Analyst - Data & Analytics

Technical Support Analyst

Technology and Data Risk Analyst

SAP Test Analyst

Fullstack Software Engineer (Laravel/Vue)

Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham

Graduate Customer Support Analyst, Birmingham

Digital Business Analyst

Scrum Master (Team Leader) - SaaS

Digital Business Analyst (3 month contract) - Proxy PO

I want to receive the latest job alerts for technology analyst in dudley, wmd

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