Contact centre team leader Work, Jobs in Duffryn, Nwp (with Salaries)

Contact Centre Team Leader
Serco Group —Bristol
- Full-time
- Hybrid work
- Management
- Customer service
- Team management
- Free parking
- Annual leave
3d
Customer Service Team Member - Overnights
Starling —Cardiff
- £28,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Team Member - Part Time Evenings
Starling —Cardiff
- £28,000 a year
- Part-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Contact Centre Advisor
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
3d
DWP Self Employment Income and Expense Review Agent - Executive Officer
Department for Work and Pensions —Treforest
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- In-person
- Annual leave
- Employee assistance programme
14d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
10d
Family Support - Group Leader (Supporting our Family Hub, Newport, South Wales)
Barnardo's —Newport
- Call to connect
- Communication skills
Assistant Director of Operations, Coordination and Integrated Care
Welsh Ambulance Service University NHS Trust —Cwmbran
- £95,773 - £110,448 a year
- Full-time
- English
12d
Early Years Administration and Engagement Support Apprentice
Torfaen County Borough Council —Torfaen
- Call to connect
- Childcare
- Customer service
- English
4d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Cardiff
- Full-time
- Management
- Bachelor's degree
- Leadership
12d
Operational Support Officer
HM Courts & Tribunal Service —Cardiff
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Annual leave
- Employee discount
14d
Warehouse Operative - Double days
Booker Group —Magor
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
Functional Assessor
Serco Group —Bristol
- £40,000 - £42,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Executive Assistant, Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Legal Support Assistant
HCR —Cardiff
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Workforce Management (WFM) Analyst
Capital on Tap —Cardiff
- £500 - £750 a week
- Microsoft Excel
- Communication skills
- Annual leave
10d
Apprentice Customer Support Advisor
Torfaen County Borough Council —Torfaen
- Customer service
- English
- Communication skills
11d
Family Resource Team Apprentice
Torfaen County Borough Council —Torfaen
- Call to connect
- English
- Travel
11d

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contact centre team leader jobs near duffryn, nwp

Contact Centre Team Leader

Serco Group -
Bristol

Apply Now

Job details

Full-time
3 days ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
Transport links
On-site parking

Qualifications

Management
Customer service
Team management
Leadership

Full job description

Contact Centre Team Leader

Bristol

Full Time

Permanent

37.5 hours worked on a range of shift patterns covering 8am-8pm Monday- Friday. Saturday covering 9am-5pm on a rotational basis

Do you have great leadership skills, and substantial experience delivering brilliant customer service by phone? Are you looking for a role where you can make a real impact?

At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we’re looking for a Contact Centre Team Leader to join us at our brand-new office in Bristol.

Here you’ll lead a team of Contact Centre Advisors, providing support to the team and customers as needed too. You’ll oversee and manage work requirements, monitoring call levels and ensuring KPIs and targets are met across the board.

We’re dedicated to impacting a better future for the communities we serve. And our extensive experience working with DWP and supporting case management services across the globe are just some of the ways we achieve that.

Key Accountabilities

Manage performance, absences, career development, employee engagement and any disciplinary and/or grievance matters arising in the team.
Manage employee resource to ensure deadlines and targets are met within agreed timeframes.
Optimise use of medical, administrative, accommodation and IT resources so that examination appointments can be scheduled in line with targets.
Produce and utilise statistical data and work management reports to effectively manage workloads.
Provide performance reports/data as required.
Build and maintain positive customer relationships.
Manage multiple teams with a variety of job content and performance targets.

What are we looking for?

Extensive customer service experience in a contact centre environment.
Ability to develop good relationships with customers and colleagues.
Ability to organise and prioritise work effectively.
Ability to work flexibly as needed is required due to the demanding nature of the role.
Ability to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
Desirable: Experience in managing a team / being a team leader - we will consider applicants without management experience who possess substantial contact centre experience.

All candidates will be required to pass a BPSS check which will involve a full DBS check and references.

What we offer:

Up to 6% contributory pension scheme
Free parking on site / 5-minute walk from public transport links
A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, health app, health plans, annual leave purchase scheme and more
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, leisure, shopping and hospitality discounts.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Professional and personal development opportunities, including training and coaching opportunities to help you grow in your career.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

#INDCCTL

Apply Now

Refine Your Search

contact centre team leader jobs in duffryn, nwp

Contact Centre Team Leader

Customer Service Team Member - Overnights

Customer Service Team Member - Part Time Evenings

Contact Centre Advisor

DWP Self Employment Income and Expense Review Agent - Executive Officer

Service Desk Advisor (First Line Helpdesk)

Customer Experience Advisor

Family Support - Group Leader (Supporting our Family Hub, Newport, South Wales)

Assistant Director of Operations, Coordination and Integrated Care

Early Years Administration and Engagement Support Apprentice

Area Manager, Customer Fulfillment

Operational Support Officer

Warehouse Operative - Double days

Functional Assessor

Executive Assistant, Leadership Support Centre, Central Business Services

Legal Support Assistant

Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services

Workforce Management (WFM) Analyst

Apprentice Customer Support Advisor

Family Resource Team Apprentice

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