Customer service team lead Work, Jobs in Duffryn, Nwp (with Salaries)

Customer & Event Delivery Lead
Transport for Wales —Cardiff
- £43,335 a year
- Continuous improvement
- Classroom experience
- Negotiation
- Employee discount
3d
Customer Service Team Leader
Ayvens —Bristol
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Team Leader
Card Factory —Cardiff
- £13 an hour
- Leadership
13d
Lead Online Manager
Sainsbury's —Newport
- From £36,250 a year
- Management
- Leadership
- Employee discount
Hub Team Manager
B&Q —Bristol
- £36,031.94 - £41,031.94 a year
- Part-time
- Sales
- Annual leave
- Employee assistance programme
13d
Guest Service Team Leader
NOVOTEL —Cardiff
- £14.45 a month
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Referral programme
Quick apply
Operational Risk Lead (Financial Services)
Sopra Steria —Newport
- Up to £75,000 a year
- Hybrid work
- Travel
- Financial services
- Leadership
- Annual leave
Cardiff - Branch Lead / Manager / Supervisor
Hydroscand UK —Pontypridd
- Assembly
People & Service Team Leader
River Island —Bristol
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Contract - Continuous Improvement Lead
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
2d
Canvassing Team Manager – Milk & More- Residential
Milk & More —Bristol
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Employee discount
Quick apply
5d
Lead Officer of Sales Administration
Icar Auto —Patchway
- From £33,000 a year
- Full-time
- Sales
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Lead Power Platform Consultant
iCoTech Services —Cardiff
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Mentoring
Quick apply
Team Leader
Southern Coop —Bristol
- £14.50 an hour
- Part-time
- Employee assistance programme
- Employee discount
11d
ELEVATE Lead Development Representative (French Speaker)
ELEVATE EMEA —Bristol
- Remote
- Customer service
- Organisational skills
- Time management
Quick apply
Project Delivery Lead
Flogas Britain —Bristol
- Hybrid work
- PMP
- Employee assistance programme
- Employee discount
Quick apply
Inpatient Physiotherapy Lead
Nuffield Health —Vale of Glamorgan
- Up to £49,000 a year
- Part-time
- Management
- Hospital
- Customer service
- Employee discount
- Gym membership
9d
Business Readiness Lead
Ayvens —Bristol
- Full-time
- Customer service
- Agile
- Referral programme
Opticians Team Leader
Boots —Bristol
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
5d
Key Lead - St David's 2, Hollister
AFH STORES UK LIMITED —Cardiff
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount

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Customer & Event Delivery Lead

Transport for Wales -
Cardiff

Apply Now

Job details

Permanent
£43,335 a year
3 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Business processes
Continuous improvement
Classroom experience
Negotiation
Welsh

Full job description

Salary:

£43,335
Location:

Cardiff, North Wales
Website Category:

Stations and Interchanges
Contract Type:

Permanent
Closing Date:

2 July 2026
Vacancy Reference:

0722

The Role

The Customer Delivery & Events Lead will have the opportunity to support all special events & rail replacement customer delivery processes on behalf of Transport for Wales, providing expertise in event delivery and advice to all areas of the business.

Role responsibilities

Review and refine the Special Events Delivery and Management Framework, ensuring the continual improvement of all events and activities & opportunities prioritised.
Work closely with all stakeholders to ensure events, rail replacement and customer support plans are carefully mapped, meticulously planned and all stakeholders are clear of expectations in role.
Ensure communication materials for internal and external audiences are readily available and provide a seamless customer experience.
Support with the maintenance of the Special Event and Rail Replacement calendar, which clearly maps out where additional resource, wayfinding and communications are required.

Who we're looking for

Essential

Excellent analytical and problem-solving skills
Excellent communications skills, both verbal and written
Influencing and negotiation skills to obtain the best outcome from suppliers, internal and external stakeholders
Experience in building strong relationship with internal and external stakeholders skills
Experience of working in a customer / event environment.

Desirable

Experience writing comprehensive reports
Good understanding of railway operations plans and reports
Good understanding of Continuous Improvement principles
Process mapping and process improvement
Experience in leading workshops, defining action plans and tracking through to completion

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

customer service team lead jobs in duffryn, nwp

Customer & Event Delivery Lead

Customer Service Team Leader

Team Leader

Lead Online Manager

Hub Team Manager

Guest Service Team Leader

Operational Risk Lead (Financial Services)

Cardiff - Branch Lead / Manager / Supervisor

People & Service Team Leader

Contract - Continuous Improvement Lead

Canvassing Team Manager – Milk & More- Residential

Lead Officer of Sales Administration

Lead Power Platform Consultant

Team Leader

ELEVATE Lead Development Representative (French Speaker)

Project Delivery Lead

Inpatient Physiotherapy Lead

Business Readiness Lead

Opticians Team Leader

Key Lead - St David's 2, Hollister

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