First line managers Work, Jobs in Duffryn, Nwp (with Salaries)

Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
10d
HR Advisor
2 Sisters Food Group —Rogerstone
- Full-time
- Human resources
- Organisational skills
- Communication skills
- Employee assistance programme
1d
Domestic Abuse Safety Officer - South Wales (Cardiff/Vale and Swansea)
HM Prison & Probation Service —Cardiff
- £30,001 - £50,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee discount
10d
Paralegal - Insurance Litigation
DAC Beachcroft —Newport
- Analysis skills
- Communication skills
Quick apply
Our Future Health Programme – HCA - Wales
Xyla Services —Newport
- BLS Certification
- Travel
- Communication skills
Quick apply
Warehouse Operator (10 month permanent contract)
Anheuser-Busch —Magor
- £29,184.43 - £37,198.83 a year
- Full-time
- Computer literacy
- Driving
- Organisational skills
Area Supervisor
SBFM —Newport
- £29,000 a year
- Travel
- IT
- Communication skills
OMC Security Operations Specialist
Vantage Data Centers UK Management Company Ltd —Newport
- Weekend availability
- Communication skills
- Annual leave
Quick apply
Head of People and Culture
Welsh National Opera Cenedlaethol Cymru —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
8d
Operations Delivery Manager
Network Rail —Cardiff
- £43,588 - £57,464 a year
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
8d
Student Engagement Officer
Learna Ltd —Cardiff
- From £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
2d
New Business Executive
Convey365 —Newport
- £28,000 a year
- Sales
- Customer service
- Annual leave
- Sick pay
Quick apply
New Business Executive
Convey Law —Newport
- £28,000 a year
- Sales
- Customer service
- Annual leave
- Sick pay
Quick apply
Assistant Team Manager - Pathways Team One
Newport City Council —Newport
- £46,142 - £49,282 a year
- Part-time
- Communication skills
3d
Area Security Manager
Mitie —Cardiff
- Weekend availability
- Management
- Military
- Team management
Postperson with Driving
Royal Mail Group —Cardiff
- Part-time
- Employee discount
7d
Maths and English Tutor
Explore Learning —Cardiff
- £8.40 - £12.75 an hour
- Part-time
- English
- Paid training
7d
Warehouse Operator
Anheuser-Busch —Magor
- Up to £37,198.83 a year
- Full-time
- Driving
- Organisational skills
- Warehouse experience
Food and Beverage Associate
The Celtic Collection —Newport
- £12.72 an hour
- Weekend availability
- English
- Hotel
- Guest services
- Free parking
- Employee discount
Young Carer's Youth Project Worker
Cardiff YMCA Housing Association —Cardiff
- From £27,670.50 a year
- Weekend availability
- Administrative experience
- Working with children
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
11d

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Service Desk Advisor (First Line Helpdesk)

Vista Retail Support
Cardiff

Quick apply

Job details

Permanent | Full-time
£24,785 a year
10 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required

Main Tasks and Objectives

· Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix

· Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer’s specifications is maintained

· Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site

· Keeping customers informed at all times on progress of calls logged

· Act as first point of contact for all helpdesk customer you will report escalations to relevant helpdesk staff in accordance with each customers’ relevant escalation procedure

· Update Metrix and TOPdesk call logging system to ensure smooth communication between company and customer and to allow customer service reports to be produced

· Manage workload to meet customer needs and ensure the communication is maintained with contact centre, field service manager and customer service delivery managers as and when necessary

· Be part of the helpdesk rota working evenings and weekends

· Work to successful KPI targets set by the team leader and IT helpdesk manager

· Document quick fixes and customer specific information to grow the company’s knowledge base

· Help to train any new starters as and when requested by the team leader or IT helpdesk manager

· Any other tasks as requested by the team leader or IT helpdesk manager

Outcomes and Deliverables

Customers receive a professional service and feedback is positive

· Meet and if possible, exceed closure rates to meet service level agreements

· Positive internal relationships are achieved

· Successfully support field service engineers and second line support to rectify faults in a timely manner

· Help to build a first class helpdesk and technical services that contributes to the overall growth of the business

Job Types: Full-time, Permanent

Pay: £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

first line managers jobs in duffryn, nwp

Service Desk Advisor (First Line Helpdesk)

HR Advisor

Domestic Abuse Safety Officer - South Wales (Cardiff/Vale and Swansea)

Paralegal - Insurance Litigation

Our Future Health Programme – HCA - Wales

Warehouse Operator (10 month permanent contract)

Area Supervisor

OMC Security Operations Specialist

Head of People and Culture

Operations Delivery Manager

Student Engagement Officer

New Business Executive

New Business Executive

Assistant Team Manager - Pathways Team One

Area Security Manager

Postperson with Driving

Maths and English Tutor

Warehouse Operator

Food and Beverage Associate

Young Carer's Youth Project Worker

I want to receive the latest job alerts for first line managers in duffryn, nwp

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