Job Ref: THW9765
Branch: Aztec Hotel Spa
Location: Aztec Hotel Spa, Bristol
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 45
Posted date: 11/05/2026
Closing date: 08/07/2026
We’re looking for someone who can bring together a diverse team.
As Guest Services Manager you will be the public face of our hotel – You will need to be adaptable and approachable. Leading a team that operates Reception creating a vibrant, friendly environment and ensuring thousands of guests receive the warmest of welcomes.
Your day to day;
- Greeting every one of our guests with a welcoming smile
- Providing the highest level of hospitality when working on reception
- You will recruit, train and develop your team in reception
- Create and manage rotas, ensuring staffing levels meet business demands and agreed budgets
- Ensuring all guests are aware of the hotel’s facilities and upselling services where ever possible
- Informing the guests of the local amenities, offering advice and assistance when necessary
- Giving our guests the warmest hospitality and ensuring they want to return!
Who are we looking for?
Someone who is dedicated, motivated and able to adapt to changing circumstances. As Guest Services Manager, you will be leading a dynamic team in a fast paced and expanding business.
You could be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.
If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.
You will need to have proven experience of a management role in a hotel reception, as well as a great work ethic and an even greater personality – if this sounds like you, we want to hear from you.
In return, we are offering a rewarding role with scope for career progression along with;
- A competitive salary, negotiable dependent on experience
- Stream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programmes accessible to all
- An engaging supportive work environment
INDHP
Aztec Hotel Spa is a four star hotel featuring an award winning spa, rosette restaurant, business facilities and comfy bedrooms. Aztec also hosts a number of weddings and events throughout the year meaning no two days are the same. Located in Almondsbury near the M5 junction, Aztec is easily commutable from the north Bristol area. Owned by Daniel Thwaites, Aztec Hotel Spa is perfect for someone looking for a supportive work environment in a busy hospitality venue, on the fringes of the vibrant city of Bristol.
