business analyst Work, Jobs in dumbarton (with Salaries)

Insight Analyst
CalMac Ferries Limited —Gourock
- £54,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
12d
Business Analyst - Product Owner
CGI —Glasgow
- Full-time
- Agile
- Communication skills
Quick apply
Business Systems Analyst
Terumo Aortic —Inchinnan
- £45,000 - £50,000 a year
- Engineering
- No degree
- Communication skills
Quick apply
1d
Business Analyst
Barclays —Glasgow
- Analysis skills
- Agile
- Financial services
12h
Assistant Vice President Chief Data Analytics Office - Business Analyst
Barclays —Glasgow
- Agile
- AI
- Communication skills
7d
Commercial Analyst
iomart —Glasgow
- Up to £28,000 a year
- Full-time
4d
Service Delivery Business Analyst (IT)
Peak Scientific —Glasgow
- ERP systems
- Bachelor's degree
- AI
Technical Business Analyst
Iberdrola Group —Glasgow
- From £50,400 a year
- Oracle
- Computer Science
- Engineering
- Annual leave
- Employee discount
19h
Business Analyst
Home Office —Glasgow
- £39,500 - £46,000 a year
- Part-time
- English
- Analysis skills
- Presentation skills
- Annual leave
2d
Business Analyst- BI
Aggreko —Glasgow
- Full-time
- SQL
- Communication skills
- Annual leave
- Employee assistance programme
Systems Analyst (Business Transformation, Property Management) - 12 months FTC
CBRE —Glasgow
- Full-time
- Hybrid work
- Accounting
- Communication skills
6d
Finance Business Analyst
Aggreko —Glasgow
- Full-time
- Hybrid work
- Accounting
- Agile
- Employee assistance programme
- Employee discount
1d
Senior Business Analyst (Digital Waste Tracking)
Scottish Environment Protection Agency —Holytown
- £48,026 - £53,056 a year
- Full-time
- Business
- Communication skills
- Annual leave
- Employee discount
7d
Business Analyst - Lending Tribe
Barclays —Glasgow
- Analysis skills
- Bachelor's degree
- Agile
6d
Service Delivery Business Analyst (IT)
Peak International Group —Renfrew
- £0.01 a year
- ERP systems
- Bachelor's degree
- AI
Quick apply
PMO Analyst - S4
Weir Group —Glasgow
- Full-time
- Hybrid work
- ERP systems
- Organisational skills
- Agile
Insurer Accounts & Business Relations Analyst
Gallagher —Glasgow
- Microsoft Excel
- Microsoft Office
- Financial services
- Employee stock purchase plan
- Life insurance
11h
Portfolio Risk Reporting Analyst
Barclays —Glasgow
- Microsoft Excel
- Continuous improvement
18h
Test Analyst
Systal Technology Solutions —Hamilton
- Full-time
- Analysis skills
- In-person
- Communication skills
1d
Senior Analyst - Performance Reporting
Iberdrola Group —Glasgow
- £55,000 - £68,750 a year
- Engineering
- Accounting
- Communication skills
- Annual leave
- Employee discount
12d

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Insight Analyst

CalMac Ferries Limited -
Gourock

Apply Now

Job details

Full-time
£54,000 a year
12 days ago

Benefits

Company pension

Qualifications

Power BI
Microsoft Excel
Business analysis
SQL
Analysis skills
Predictive analytics
Marketing

Full job description

Salary

Circa £54,000

Contractual hours

37.5

Basis

Full time

Package

- Agile Working (minimum 2 days per week in office) - 37 days annual leave (pro-rata) - Staff travel pass for yourself, spouse/partner, and dependents - An industry outstanding pension

Date posted

04/05/2026

Job reference

REC000101481

Shape the future of customer experience across Scotland’s lifeline ferry services

At CalMac, our customers are at the heart of everything we do. We connect communities, support local economies, and deliver essential services across Scotland’s west coast. Now, we’re looking for a talented Insight Analyst to help us transform how we use data to deliver exceptional customer experiences and operational performance.

About the Role

As part of our Insight team, you’ll play a pivotal role in turning complex data into powerful, actionable insight. You’ll analyse customer behaviour, feedback, and operational performance to identify trends, uncover opportunities, and influence decisions at every level of the business.

From shaping strategy to improving day-to-day customer journeys, your insight will directly impact how we serve our communities.

What You’ll Be Doing

Turn data into insight - Analyse customer, transactional, and operational data to understand behaviours, sentiment, and performance trends.

Drive meaningful improvements - Undertake deep dives across the customer journey, identifying pain points and recommending targeted, measurable improvements.

Own performance reporting - Deliver clear, compelling KPI reporting on customer experience and operations, highlighting risks, trends, and opportunities.

Build powerful dashboards & tools - Develop and maintain dashboards, reports, and data products that enable self-serve insight across the business.

Collaborate and influence - Work cross-functionally with Customer Experience, Marketing, Operations, and Data teams to deliver better outcomes.

Tell the story behind the data - Translate complex analysis into engaging narratives and actionable recommendations for stakeholders and external partners.

Enhance CRM and campaigns - Support targeted campaigns through customer segmentation and post-campaign analysis, driving a true test-and-learn culture.

What We’re Looking For

Proven experience (3+ years) in insight, data, business analysis or similar roles
Strong analytical and problem-solving skills, with the ability to work with large and complex datasets
Proficiency in Excel and Power BI (experience with Dynamics 365 / Power Platform is an advantage)
Ability to communicate complex insights clearly and confidently to a variety of audiences
Experience in customer experience measurement, marketing analytics, or operational performance analysis
Working knowledge of SQL (or a willingness to learn)
A natural storyteller who can bring data to life and influence decisions

What Will Set You Apart

Curiosity about customer behaviour and what drives it
Passion for data-led decision making and continuous improvement
Critical thinking and a proactive, solutions-focused mindset
Strong collaboration skills and the ability to influence stakeholders
A commitment to sustainability and inclusive service design

Why Join CalMac?

Be part of a purpose-driven organisation that supports Scotland’s island communities
Influence real change in customer experience across a vital national service
Work in a collaborative, forward-thinking Insight team
Opportunities to develop advanced analytics skills including predictive modelling and segmentation
Help champion a data-driven culture across the business

Ready to make an impact?

If you’re passionate about transforming data into meaningful change and want your work to truly matter, we’d love to hear from you.

Apply now and help us deliver journeys that matter.

Apply Now

Refine Your Search

business analyst jobs in dumbarton

Insight Analyst

Business Analyst - Product Owner

Business Systems Analyst

Business Analyst

Assistant Vice President Chief Data Analytics Office - Business Analyst

Commercial Analyst

Service Delivery Business Analyst (IT)

Technical Business Analyst

Business Analyst

Business Analyst- BI

Systems Analyst (Business Transformation, Property Management) - 12 months FTC

Finance Business Analyst

Senior Business Analyst (Digital Waste Tracking)

Business Analyst - Lending Tribe

Service Delivery Business Analyst (IT)

PMO Analyst - S4

Insurer Accounts & Business Relations Analyst

Portfolio Risk Reporting Analyst

Test Analyst

Senior Analyst - Performance Reporting

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