Customer service team lead Work, Jobs in Dumbarton (with Salaries)

Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Writing skills
- Organisational skills
- Training & development
Quick apply
Customer Service Team Leader
Paddy Power —Greenock
- From £13.25 an hour
- Employee discount
- Sick pay
Team Leader
Mountain Warehouse —Balloch
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Client Service Team Leader 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Training & development
- Banking
TEAM MANAGER
Primark —Glasgow
- £33,189 a year
- Organisational skills
- Training & development
- Retail management
- Annual leave
3d
Team Leader - Savings
Shawbrook —Glasgow
- Full-time
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Employee assistance programme
12d
Team Leader
The Rank Group —Glasgow
- £13.60 an hour
- Customer service
- Guest services
- Sick pay
Quick apply
14d
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
HR Team Leader
Project People —Glasgow
- £25,420.00 - £41,959.48 a year
- Temporary
- Hybrid work
- Supervising experience
Quick apply
Change Lead - Leaving the Bank
Barclays —Glasgow
- Agile
- Banking
- Analytics
5d
Opticians Team Leader
Boots —Glasgow
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
IT EUC Team Leader
City Facilities Management (UK) —Glasgow
- Full-time
- Google Suite
- Continuous improvement
- Travel
- Work from home
- Employee discount
14d
ServiceNow CRM Transformation Lead - Managing Consultant
Capgemini —Glasgow
- Hybrid work
- Sales
- Salesforce
- Business development
14d
AI Engineering Lead
Scottish Power —Glasgow
- Up to £88,500 a year
- Full-time
- Machine learning
- AI
- Leadership
- Annual leave
- Employee discount
Key Lead - Buchanan Galleries, Hollister
Hollister —Glasgow
- £13.80 an hour
- POS
- Communication skills
- Store discount
- Employee discount
Key Lead - Braehead Shopping Centre, Hollister
Hollister —Glasgow
- £13.80 an hour
- POS
- Communication skills
- Store discount
- Employee discount
Key Lead - Silverburn, Hollister
Hollister —Glasgow
- £13.80 an hour
- POS
- Communication skills
- Store discount
- Employee discount

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Customer Service Team Manager

HarperCollins UK
Glasgow

Quick apply

Job details

Permanent

Qualifications

Report writing
Operations management
Report generation
Stakeholder liaison
Writing skills
Process improvement
Internal department liaison
Complaint handling
Performance management
Organisational skills
Customer interaction
Training & development
Team motivation leadership

Full job description

Description

Please note this vacancy may close before the deadline, subject to the volume of applications received. We encourage you to apply as soon as possible.

This role exists to be an integral part of the Customer & Clients Services Team, you are responsible for co-ordinating the work of others to ensure front line support of our customer, clients & stakeholders is delivered to high quality standards, consistently, acting as a conduit between the operations and technology teams to facilitate effective and managed solutions to daily workload requests, queries and challenges that impact the customer experience.

Key Responsibilities

Effectively lead a strong team, supporting them in their day to day activities, driving performance and focusing on embedding a coaching and development structure
Seek, create, and deliver opportunities through your team and personally to support excellent performance by improving processes, maximising resource, and efficiencies.
Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
Enhancing customer service experience wherever possible
Keeping accurate records and documenting customer service actions
Analysing daily dashboard statistics ensuring staff productivity is high, with focus on achieving first time resolution
Compiling accurate reports on team activity
Controlling workflow to achieve daily department SLA’s

Skills, Knowledge & Expertise

Proven work experience in a similar type of role focused on delivering excellent customer service
Excellent knowledge of management methods and techniques
Experience working closely with clients and customers
Experience handing customer issues and complaints professionally and efficiently
Strong sense of urgency in a fast-paced environment
Prioritising and working to tight deadlines
Flexible, reliable, and patient
Quick and critical thinker
Excellent organisational skills
Ability to motivate team members and colleagues
Resilient and able to work under pressure
Results and targets focused
A strong desire to support and develop those around you

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to [email protected] with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.

About HarperCollins UK

With a history stretching back over 200 years, HarperCollins is the second largest consumer book publisher in the world. Here at HarperCollins UK, we publish around 1,500 books a year for readers of all ages and interests.

Our bestsellers include Bernard Cornwell, Adele Parks, Jonathan Franzen, and Chimamanda Ngozi Adichie. Memoirs of British prime ministers. Hilary Mantel’s Wolf Hall trilogy. George R. R. Martin’s A Song of Ice and Fire series. And legendary titles by legacy authors J.R.R. Tolkien, Agatha Christie and C.S. Lewis.

We’re home to the most iconic bears, Paddington, Rupert and Winnie-the-Pooh, and Judith Kerr, Rob Biddulph and Michael Morpurgo, Mr Men & Little Miss, Thomas & Friends and Minecraft for our younger readers.

We have offices in London, Honley, Manchester, Edinburgh, Glasgow and Dublin. In London, we’re in The News Building with News UK. Keeping our historic connection to Glasgow, we’re also based in the Robroyson district where each week, our distribution centre sends up to 3 million books around the world.

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customer service team lead jobs in dumbarton

Customer Service Team Manager

Customer Service Team Leader

Team Leader

Client Service Team Leader 24/7 shift pattern

TEAM MANAGER

Team Leader - Savings

Team Leader

Service Desk Team Leader - Glasgow Head Office

HR Team Leader

Change Lead - Leaving the Bank

Opticians Team Leader

IT EUC Team Leader

ServiceNow CRM Transformation Lead - Managing Consultant

AI Engineering Lead

Key Lead - Buchanan Galleries, Hollister

Key Lead - Braehead Shopping Centre, Hollister

Key Lead - Silverburn, Hollister

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