Customer support & client services managers Work, Jobs in Dumfries, Dgy (with Salaries)

Client Service Manager
Corona IT Solutions Limited —Dumfries
- £26,000 - £30,000 a year
- Full-time
- Management
- English
- Analysis skills
- Annual leave
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Client Service Manager

Corona IT Solutions Limited
Dumfries

Quick apply

Job details

Full-time
£26,000 - £30,000 a year

Benefits

Annual leave
Company pension

Qualifications

Management
English
Analysis skills
Organisational skills
Account management
Communication skills

Full job description

Client Services Manager

About the Role

Corona IT Solutions is seeking a proactive and highly organised Client Services Manager to lead the delivery and relationship management of our Managed Service clients and assist day‑to‑day business operations. This role is responsible for ensuring long-term client success, retention, and growth through high-quality service delivery, strategic engagement, and continuous improvement.

Client Relationship Management

Oversee the portfolio of managed service accounts including IT, Telephony, Broadband, CCTV/Access Control/Automated gate monitoring and maintenance
Serve as the main point of contact for key clients, ensuring their objectives are met with excellence
Develop strong relationships by understanding client needs and aligning them with company capabilities
Conduct regular reviews to ensure billed services and client licencing is accurate
Analyse client performance data to identify trends, opportunities, and areas for improvement

Account Management and Operations

Identify and implement process improvements to optimise workflows, client satisfaction and reduce costs.
Monitor project progress, resolve issues promptly, and communicate updates clearly
Prepare proposals, quotes, and contracts; manage renewals and upselling opportunities in conjunction with the Business Development Manager.
Maintain strong cross-departmental relationships to ensure client services, projects and support is delivered as expected, to agreed timelines
Create, update and maintain Managed Service documentation

Skills & Experience

Proven experience (3+ years) in account management or a similar client‑focused role
Demonstrated ability to manage multiple client accounts simultaneously
Strong organisational and analytical skills, with the ability to prioritise multiple projects
Excellent written and verbal communication; confident presenting to internal and external stakeholders
Commercial acumen and a track record of improving operational performance or client retention
Comfortable working with project management tools (e.g. Salesforce, HaloPSA, Uptick)

Personal Attributes

Detail‑oriented and results‑driven
Positive, collaborative approach with a can‑do attitude - this person will be working in a growing business and need to be happy to roll up their sleeves where needed and get involved
Strong problem‑solving and decision‑making ability
Thrives in a dynamic environment and embraces change

Benefits

Competitive salary
Pension contribution
28 days annual leave (includes bank holidays), holiday increment after 2 years' service and your birthday off!
Ongoing training and career development opportunities

Pay: £26,000.00-£30,000.00 per year

Work Location: In person

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Client Service Manager

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