Contact Centre Advisor SWS – Single Access Point (2) (18/995) *(19/989)
Dumfries
You will be required to work 36 hours per week, 52.14 weeks per year.
£28,815 - £30,597
- You will be required to work 21 hour per week, 52.14 weeks per year.
£16,808.75 - £17,848.25
This is an exciting opportunity to join our team of advisors based in the Single Access Point (SAP) in Carruthers House Dumfries.
The SAP represents an integrated ‘single front door’ approach to access Health and Social Care Services. The team is multi-agency collaboration comprised of members of the Region’s Health and Social Care Partnership.
The support provided by the Single Access Point is designed to deliver a consistent system of triage which has established routes into short, medium, and longer-term intervention and care. The assistance your role provides will limit the demands placed on locality offices by administering referrals on behalf of Children and Families Social Work, Adult Care Social Work, Health and Social Care Partnership as well as Health non-clinical emergencies.
To do this you will be able to evidence information gathering skills that can identify the needs of individuals and their families. This means responding to phone calls and e-mails from the public in a sensitive and professional manner and then being able to carry out the administrative tasks to connect them to the required support.
We are seeking individuals who are flexible, team players who can remain
calm under pressure and will thrive in a fast-paced working environment. You must have experience of dealing with members of the public and will appreciate the confidential and sensitive nature of this post.
You should understand the core values of social work that maintain the integrity and continuous improvement of our service. In turn, we will provide you with regular supervision and relevant training to ensure your personal and professional development.
Extended experience of working in a social care setting or administrative setting and SCQF level 4 or equivalent in a relevant subject are essential requirements for the post.
This post is considered as Regulated Work with Vulnerable Children and Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. From 28 February 2011, preferred candidates will be required to join the PVG Scheme or undergo a PVG scheme update check prior to formal offer of employment being made by Dumfries and Galloway Council.
Applicants who have been resident outside the UK within the last 5 years, if offered a position, in addition to a Disclosure Scotland Check, will be required to provide a completed police record check from the police authority in the country or countries in which they were resident.
Please note that due to the current systems used and nature of the role this post is office based.
With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions.
Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.
Please note that due to the current systems used and nature of the role this post is office based.
Interviews will be held one week after closing date.
For further information please contact:
Amanda Stevenson – Customer Contact Manager on 07712666917
Stuart McColm – Principal Officer on 07919962997
