Quality assurance specialist Work, Jobs in Dummer, Ham (with Salaries)

Quality Assurance and Operational Risk Specialist
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Change Specialist
Aster Group —Andover
- £46,542 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
9d
Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Technical Quality and Continuous Improvement Specialist
Once For All UK —Basingstoke
- English
- AI
- Communication skills
- Employee assistance programme
Quick apply
4d
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
People Operations Manager
QinetiQ —Farnborough
- £65,025 - £72,250 a year
- Full-time
- PMP
- Analysis skills
- Project management
- Employee discount
Experienced Quality Assurance & Risk Officer
LetsGoCover —Farnborough
- £26,500 - £28,000 a year
- Full-time
- Sales
- Financial services
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Geoarchaeology Supervisor / Officer / Senior Officer
Cotswold Archaeology —Andover
- £32,977 - £43,792 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Quality Assurance Specialist
Eight Financial Advice —Totton
- Full-time
- Hybrid work
- Salesforce
- Financial services
- Employee assistance programme
- Life insurance
Quick apply
4d
Workplace Manager
QinetiQ —Farnborough
- £49,725 - £55,250 a year
- Full-time
- Continuous improvement
- Employee discount
VodafoneThree - IPA Test Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- AWS
- Continuous improvement
- APIs
- Employee discount
1d
Senior FI-CO Consultant – RM-CA Implementation
HIREDIN —Newbury
- £400.00 - £500.85 a day
- Temporary
- Hybrid work
- Contracts
- Communication skills
Quick apply
13d
People Operations Generalist
Biosynth —Compton
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
12d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Head of Underwriting (Bridging & Specialist BTL)
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
Head of Registration Regulations Reform
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
13d
Healthcare Quality Systems Manager - 12 Month Fixed-Term
CornerstoneHealthcare —Waterlooville
- £37,800 a year
- Continuous improvement
- Paid training
- Employee assistance programme
11d
Head of Data Governance
The AA —Basingstoke
- Full-time
- Hybrid work
- AI
- Annual leave
- Employee assistance programme
10d
Delivery Specialist
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- Computer Science
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Palliative Care RN (Band 5) Hospice Inpatient Unit
St. Michael's Hospice (North Hampshire) —Basingstoke
- £32,073 - £39,043 a year
- Weekend availability
- Anatomy knowledge
- Patient care
- Hospice
- Free parking
- Health & wellbeing programme
Quick apply

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quality assurance specialist jobs near dummer, ham

Quality Assurance and Operational Risk Specialist

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Business processes
Quality assurance
Root cause analysis
Communication skills

Full job description

Quality Assurance and Operational Risk Specialist

“Drive better customer outcomes. Strengthen controls. Make a real impact.”

At Castle Trust Bank, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

This role is based in Basingstoke on a hybrid 3 days a week office vs 2 days at home. Please note during probation there will be requirement to be in the office more whilst getting up to speed.

The role and what you’ll lead and deliver:

Castle Trust Bank is looking for a detail-oriented and analytically minded Quality Assurance & Operational Risk Specialist to join our growing team.

This is an exciting opportunity to play a key role within the First Line of Defence, supporting the effective operation of Quality Assurance and Operational Risk frameworks across the business. You will help ensure that operational processes are delivered consistently, risks are identified early, and customer outcomes remain at the heart of everything we do.

Working closely with Operations, Risk and Compliance teams, you will use data, insight and robust oversight to identify control weaknesses, support remediation activity and drive continuous improvement across the Bank.

You will:

Quality Assurance

Conduct quality assurance reviews across operational processes using agreed methodologies.
Complete call, case and process assessments to evaluate customer outcomes, regulatory compliance and process adherence.
Participate in calibration activities to ensure consistency and accuracy of QA assessments.
Identify trends, themes and emerging risks through QA reviews.
Provide clear, constructive and evidence-based feedback to support performance improvement.
Maintain accurate records of QA findings in line with governance requirements.
Support the production of management information and reporting through accurate data capture and analysis.
Contribute to the continuous enhancement of QA frameworks, processes and templates.

Operational Risk

Support the day-to-day delivery of First Line Operational Risk activities.
Assist with: Incident and breach logging, Issue assessment and triage, Root Cause Analysis (RCA), Remediation tracking, Evaluation of remediation effectiveness
Ensure incidents and issues are accurately recorded and escalated where appropriate.
Monitor remediation progress and highlight overdue or at-risk actions.
Identify recurring issues, emerging risks and control weaknesses across the business.
Support colleagues in understanding and managing operational risks.
Contribute to thematic reviews, analysis and reporting.

Governance & Stakeholder Support

Produce high-quality management information and reporting for governance forums.
Collaborate closely with Operations, Risk and Compliance teams.
Provide meaningful data and insight to support decision-making.
Support internal audits, regulatory reviews and assurance activities where required.

What you’ll bring:

We are looking for someone who thrives in a governance-driven and regulated environment and has a strong customer and outcomes-focused mindset. You will be naturally curious and driven by data and insight and comfortable providing constructive challenge and seeing issues through to resolution.

In addition you will have the following experience:

Experience within Quality Assurance, Operational Risk, Risk & Control, Operational Oversight or similar functions in a regulated environment.
Experience of First Line risk in a FCA regulated environment.
Strong understanding of operational processes, controls and risk management principles.
Experience identifying trends, root causes and process improvement opportunities.
Strong communication and stakeholder engagement skills.
Experience producing management information and reporting.
Excellent analytical and problem-solving capabilities.
Strong attention to detail and commitment to accuracy.

Why join Castle Trust Bank?

Competitive salary
Performance bonus (based on individual and company performance)
Generous contributory pension through Hargreaves Lansdown
Life Assurance
25 days’ holiday + option to buy/sell 5 days
Additional paid volunteering day
Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
Free access to BHSF Rise EAP to support colleague health and wellbeing
Gym discounts
Season ticket travel loans (if applicable)
A supportive, inclusive culture where your work has real impact

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank - The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

quality assurance specialist jobs in dummer, ham

Quality Assurance and Operational Risk Specialist

Change Specialist

Contact Centre Associate

Technical Quality and Continuous Improvement Specialist

Senior Customer Service Manager

People Operations Manager

Experienced Quality Assurance & Risk Officer

Geoarchaeology Supervisor / Officer / Senior Officer

Quality Assurance Specialist

Workplace Manager

VodafoneThree - IPA Test Specialist

Senior FI-CO Consultant – RM-CA Implementation

People Operations Generalist

Service Desk Analyst

Head of Underwriting (Bridging & Specialist BTL)

Head of Registration Regulations Reform

Healthcare Quality Systems Manager - 12 Month Fixed-Term

Head of Data Governance

Delivery Specialist

Palliative Care RN (Band 5) Hospice Inpatient Unit

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