Technical support manager Work, Jobs in Dunball, Som (with Salaries)

Customer Technical Support Manager
Refresco —Bridgwater
- Continuous improvement
- Manufacturing
Quick apply
Helpdesk Manager (Welsh essential post)
Welsh Revenue Authority —Cardiff
- £30,754 - £34,997 a year
- Full-time
- Hybrid work
- Presentation skills
- Training & development
- Leadership
- Annual leave
- Language training provided
10h

Other jobs to consider

Find your next job by exploring related positions.

2nd Line Technical Support
iFacility —Shepton Mallet
*Ticket Management:* Handle customer calls and emails, resolving technical issues within strict SLAs. Note:* As a security company, all successful applicants…
Up to £28,000 a year
Quick apply
3d
Technical Support Officer - Quality
Assystem —Bridgwater
Hybrid Working (role dependent) – Flexibility to work from home and the office. As a Technical Support Officer working on a nuclear power plant project, you…

I want to receive the latest job alerts for technical support manager in dunball, som

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support manager jobs near dunball, som

Technical Support Manager jobs in London

Technical Support Manager jobs in Thames Ditton

Senior Project Manager jobs in London

Corporate Security Manager jobs in London

Student Support Wellbeing University jobs in London

Project Manager jobs in Scotland

Ecommerce Manager jobs in London

Helpdesk Manager jobs in Manchester

Helpdesk Manager jobs in Liverpool

Project Manager jobs in Reading

Helpdesk Manager jobs in London

Customer Technical Support Manager

Refresco -
Bridgwater

Quick apply

Job details

Qualifications

Non-conformance investigation
Client engagement
Stakeholder liaison
Quality management
Complaint handling
Technical support
Continuous improvement
Customer relationship management
Relationship management
Customer interaction
Manufacturing
Root cause analysis

Full job description

Customer Technical Support Manager

Permanent

Refresco Bridgwater

H15

About The Role

A Customer Technical Support Manager manages the technical relationship between customers and the company, ensuring customer expectations are met in a timely and positive manner.

Manage the technical relationship with customers, ensuring expectations are understood, communicated, and consistently met.
Respond to customer enquiries, conduct site visits and audits, and represent the business at customer review meetings.
Collaborate with site quality teams and commercial account managers to implement customer-driven quality improvements.
Investigate escalated customer complaints and product withdrawals, identify root causes, and implement corrective actions.
Liaise with local authorities to resolve regulatory and enforcement matters while ensuring compliance with safety, hygiene, and housekeeping standards.
Demonstrate strong leadership, empower team members, drive continuous improvement, and maintain high ethical standards with a focus on customer satisfaction.

About You

The ideal candidate will have demonstrable operational experience, ideally within a fast-moving consumer goods (FMCG) manufacturing environment, with a strong understanding of modern manufacturing methodologies and quality systems. They will have a genuine interest in the food and beverage industry and a passion for driving continuous quality improvement. The successful candidate will also possess strong project management skills and proven experience in managing customer quality and technical complaints, using a proactive, customer-focused approach to resolve issues and implement effective corrective actions.

We want someone who will lead and role model to the Refresco core values - agile, responsible, excellent, passionate and entrepreneurial - see here for more detail:

https://www.refresco.co.uk/uk/about/our-values

Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.

Quick apply

Refine Your Search

technical support manager jobs in dunball, som

Customer Technical Support Manager

Helpdesk Manager (Welsh essential post)

Other jobs to consider

I want to receive the latest job alerts for technical support manager in dunball, som

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected