About Crabbie’s Family of Garden Centres:
Dunbar Garden Centre is a thriving and customer-focused garden centre and restaurant, dedicated to offering exceptional plants, products, and service. We are passionate about what we do and creating a great environment for both customers and staff.
The Crabbie’s Family of Garden Centre is a family run business that began in Berwick back in 1983 and has grown into three multi-department centres spanning both sides of the border.
We continuously strive to adapt and improve what we do. As an accredited member of the GCA we are recognised as being among the best garden centres in the UK.
Company Benefits:
· Competitive salary aligned with experience
· Generous employee discount across the garden centre
· Training and development opportunities to grow your skills and confidence
· A supportive, friendly working environment where teamwork really matters
· A chance to contribute ideas and help shape the future direction of the centre
· Free on‑site parking
· Company pension scheme
· Extra annual leave after one year of service
· Daytime working hours — ideal for work–life balance
· Subsidised lunch in our restaurant
About the Role:
Dunbar Garden Centre is looking for a brilliant new Assistant Manager to join our bustling garden centre. This is a key position that will support our management team with the daily operations, driving sales, managing staff, maintaining high visual standards, and delivering exceptional customer service.
We are keen to hear from experienced, enthusiastic applicants who are willing to contribute to this family business and help build a stronger workforce. We love working with people who are hands-on and have a “get it done” attitude and who thrive when working with people. It’s essential that you enjoy taking on responsibility, leading a team and deliver results. The position is full time and would require some weekend work.
Please read on to find out if this job is for you.
Key Responsibilities:
· Support the Garden Centre Manager in all daily operations
· Customer Care: Handle customer queries, complaints, and specialist advice
· Put into practice key retail and customer service skills to support our customers in a professional manner.
· Till and EPOS operations
· HR: Assist with staff training, rotas, and performance oversight
· Lead and motivate staff across all departments
· Manage staff and key responsibilities
· HSE: Ensure health & safety standards are met and adhered to
· Stock: support stock ordering, receiving, and inventory management
· Oversee merchandising, stock displays, and seasonal layout changes
· Projects: take on assignments from management and follow through to delivery
· Drive sales and support commercial decision‑making
Candidate Attributes
Professional Skill-Set Required
Required
· 5 years experience in retail, garden centres, horticulture, or similar environment
· Previous supervisory/management and leadership experience:
o Commercial Awareness:
o Operational aspects
o Budgets, targets and costings
o Staff management
o Driving sales and performance
· Great customer service history
· Ability to take on and manage responsibilities
Preferred experience also with:
· Till operations
· EPOS management and routines
· Stock handling, ordering and management
· HSE training and routines, including COOSH
· Planning and actioning tasks for seasonal changes
· Training staff members
· Maintenance
· First aid
· Clean drivers licence
Essential Qualities, Skills & Personal Attributes
· Excellent communication and people skills
· Practice great collaboration with colleagues, suppliers and customers
· Teamwork: working with your team to create great and timely results.
· Ability to work confidently alone
· Friendly, customer‑focused and professional approach
· Respectful, well-mannered and considerate to others.
· Good problem-solving and decision making skills
· Positive and hard-working attitude
· Being Adaptable
· Dedicated, reliable and honest
· Creative, energetic and passionate
· Strong organisational skills and ability to meet deadlines
· Physically capable of lifting, moving and handling stock and equipment safely.=
· Maintain excellent presentation and hygiene
· Confidence and comfortable working hands‑on in all weather
How to Apply
If you are interested in becoming a part of our great team, we welcome your application. Please send your CV with the answers to the questions, references and a short cover letter to [email protected] and with the subject Assistant Manager – Dunbar Garden Centre - Application – [Your Name]”.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Employee discount
- On-site parking
Application question(s):
- How many years of garden centre experience do you have?
- Please detail the aspects of retail that you are familiar with?
- How do you feel about escalating an issue you are struggling with?
Work Location: In person
