case manager Work, Jobs in dundee, dnd (with Salaries)

Delivery Station Liaison Agent
Amazon UK Services Ltd. —Dundee
- Full-time
- Customer service
- English
- Administrative experience
Project Communications Officer
Balfour Beatty —Kirriemuir
- Hybrid work
- Marketing
- Computer literacy
- Education
- Annual leave
Fundraising Manager
Churches Action for the Homeless —Perth
- £20.75 an hour
- Part-time
- Hybrid work
- CRM software
- Customer service
- Communication skills
- Work from home
- Sick pay
Quick apply
3d
Physiotherapy Assistant Practitioner
NHS Scotland —Buckhaven
- £31,537 - £34,303 a year
- Travel
- Organisational skills
- IT
14d
Civil Contingencies Response Team Instructor & SORT Paramedic - Hybrid Role
NHS Scotland —Dundee
- £43,231 - £52,679 a year
- Hybrid work
- Travel
- Teaching
St Andrews - Relief Support Practitioners
Ark —St. Andrews
- £13.45 an hour
- Travel
- No travel
Weaver - Nightshift (with additional shift allowance added to base rate)
J&D Wilkie Limited —Kirriemuir
- From £15.25 an hour
- Full-time
- Power tools
- In-person
- Manufacturing
- Life insurance
Quick apply
3d
Relief Support Practitioner- Arbroath
Ark —Arbroath
- £13.45 an hour
Support Practitioner Perth - Young People Transitioning to Adult services
Ark —Perth
- £13.45 - £13.75 an hour
- Part-time
HR Advisor (FTC)
StandardAero —Perth
- Full-time
- Microsoft Office
- Human resources
- Leadership
3d
Support Practitioner - Blairgowrie
Ark —Blairgowrie
- £13.45 - £13.75 an hour
- Part-time
Relief Support Practitioner- Glenrothes
Ark —Glenrothes
- £13.45 an hour
Support Practitioner - Arbroath
Ark —Arbroath
- £13.45 - £13.75 an hour
- Part-time
Pharmacist
Boots —Dundee
- Weekend availability
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Administration Assistant (Part Time) – Dunkeld
Moore House Care & Education —Dunkeld
- £17,143.91 a year
- Call to connect
- Human resources
- Typing
- In-person
- Free parking
- Bereavement leave
Support Practitioner Perth
Ark —Perth
- £13.45 - £13.75 an hour
- Part-time
Dispensing Optician
Boots —Dundee
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Sales Manager
Wren —Perth
- £28,000 - £40,000 a year
- Weekend availability
- Travel
- Annual leave
- Employee discount
Quick apply
12d
Relief Pharmacist
Boots —Dundee
- Weekend availability
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Consultant Psychiatrist - General Adult Mental Health
NHS Scotland —Fife
- £111,430 - £148,064 a year
- Full-time
- Relocation assistance

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Delivery Station Liaison Agent

Amazon UK Services Ltd. -
Dundee

Apply Now

Job details

Full-time

Qualifications

Customer service
Supply chain
Logistics
English
Administrative experience

Full job description

DESCRIPTION

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.

Key job responsibilities

Place outbound calls to customers
Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
Keep daily, weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Working hours: Sunday to Wednesday 10:00 AM - 8:45 PM

About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers' hands.

BASIC QUALIFICATIONS

Relevant experience of dealing with customer queries via phone and email
Relevant experience in an administrative support role involving collaboration with internal or external teams
Relevant experience of solving problems whether related to customer queries or internal process issues
Advanced proficiency in English (C1 Common European Framework of Reference, CEFR).

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience in communicating with senior colleagues
Professional experience in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

case manager jobs in dundee, dnd

Delivery Station Liaison Agent

Project Communications Officer

Fundraising Manager

Physiotherapy Assistant Practitioner

Civil Contingencies Response Team Instructor & SORT Paramedic - Hybrid Role

St Andrews - Relief Support Practitioners

Weaver - Nightshift (with additional shift allowance added to base rate)

Relief Support Practitioner- Arbroath

Support Practitioner Perth - Young People Transitioning to Adult services

HR Advisor (FTC)

Support Practitioner - Blairgowrie

Relief Support Practitioner- Glenrothes

Support Practitioner - Arbroath

Pharmacist

Administration Assistant (Part Time) – Dunkeld

Support Practitioner Perth

Dispensing Optician

Sales Manager

Relief Pharmacist

Consultant Psychiatrist - General Adult Mental Health

I want to receive the latest job alerts for case manager in dundee, dnd

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