Customer experience manager Work, Jobs in Dundee, Dnd (with Salaries)

Area Manager
Sun Shack —Dundee
- From £32,000 a year
- Weekend availability
- Hospitality
- Inventory control
- Microsoft Office
Quick apply
6d
Assistant Manager
The Rank Group —Dundee
- From £32,500 a year
- Customer service
- Training & development
- Guest services
- Employee discount
- Sick pay
Quick apply
Manager Designate- Dundee
Chisholm Hunter Ltd —Dundee
- £36,000 a year
- Full-time
- Employee discount
Quick apply
General Manager
The Hideaway Experience —Dundee
- £35,000 a year
- Weekend availability
- Team management
- Computer skills
- Business
- Free parking
- Health & wellbeing programme
Quick apply
10h
Retail Sales Advisor - Dundee
Oak Furnitureland —Dundee
- £46,000 - £50,000 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
General Manager
Hollywoodbowlgroup —Dundee
- Up to £42,000 a year
- Weekend availability
- Budgeting
- Employee discount
Personal Assistant
Dundee City Council —Dundee
- £28,939 - £29,614 a year
- Call to connect
- Customer service
2d
Deputy Manager
Tenpin - Dundee —Dundee
- £34,875 - £37,000 a year
- Full-time
- Customer service
- Team management
- Employee assistance programme
Quick apply
11d
Assistant Groups, Conference and Events Manager (Fixed Term)
Apex Hotels Ltd —Dundee
- Full-time
- Bar
- Hotel
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
5d
Residential & Commercial Lettings Property Manager
IB Murray & Son —Dundee
- £25,000 - £30,000 a year
- Full-time
- Free parking
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8d
Tesco Travel Money Advisor
Travelex —Dundee
- £13.50 an hour
- Overtime
- Team management
- Employee discount
Sales - Sales Advisor - UK
New Look —Dundee
- Part-time
- Customer service
Business Development Manager
OrderYOYO —Dundee
- Business development
- Restaurant
Quick apply
Business Development Consultant - Aberdeen & Dundee
Wurth UK Ltd —Dundee
- £24,000 - £35,000 a year
- Monday to Friday
- CRM software
- Customer service
- Business development
Quick apply
Venue Operations Manager - The Liar Bar
Dundee University Students Association —Dundee
- £29,743 - £29,744 a year
- Overtime
- Hospitality
- Bar
- Social media management
Quick apply
Customer Service Representative - Repairs
Renishaw —Dundee
- £50,000 - £55,000 a year
- Full-time
- Microsoft Word
- CRM software
- ERP systems
- Annual leave
- Employee assistance programme
Spares & After Sales Co-ordinator
Huber Technology —Dundee
- £21,500 a year
- Part-time
- ERP systems
- Microsoft Office
- Administrative experience
- Life insurance
- Sick pay
Quick apply
13d
Retail Supervisor Dundee Superstore
Cancer Research UK —Dundee
- Part-time
- Customer service
- Supervising experience
- Team management
- Employee discount
6d
Project Manager
Convergix UK, LTD. —Arbroath
- PMP
- Customer service
- Analysis skills
- Profit sharing
- Annual leave
Quick apply
Hotel - Duty Manager
Premier Inn —Dundee
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply

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Area Manager

Sun Shack -
Dundee

Quick apply

Job details

Full-time
From £32,000 a year
6 days ago

Qualifications

Staff recruitment procedures (Human resources)
Hospitality
Succession planning
Recruitment experience
Driving Licence
Customer retention
Resource allocation planning
Inventory control
Operations management
Employee relations case handling
Sales management
Coaching
Mentoring junior staff
Employment law
Employee relations
Internal department liaison
Complaint handling
Cost control
Microsoft Office
Performance management
Onboarding coordination
General Data Protection Regulation (GDPR)
Compliance management
First Aid Certification
Decision making
Client services
Staff training
Opening procedures
Human resources
Mentoring
Right to Work Check
Recruiting
Organisational skills
Employee performance appraisals
Interviewing
Management reporting
Professional development mentoring
Customer interaction
Training & development
Cash handling
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Area Manager – Dundee Area

Job Title: Area Manager
Location: Dundee & Surrounding Areas
Reports to: Operations Manager / Regional Manager

Role Overview

As an Area Manager, you will be responsible for the day-to-day operational performance of multiple Sun Shack locations across the Dundee area. You will lead, support and develop salon teams to ensure every site operates efficiently, delivers exceptional customer service, achieves commercial targets, and maintains the highest standards of compliance.

You will be a hands-on leader who motivates teams, drives sales performance, ensures staffing levels are maintained, and acts as the key link between Head Office and the salons.

Key ResponsibilitiesOperational Management

Ensure all assigned salons open and close on time and operate efficiently.
Maintain adequate staffing levels across all sites through effective rota planning and resource allocation.
Provide cover or arrange cover during unexpected staff absences.
Conduct regular salon visits to monitor standards and support teams.
Ensure compliance with all company policies, procedures and health & safety legislation.
Monitor cleanliness, maintenance and presentation standards across all salons.
Liaise with Head Office regarding maintenance issues, equipment repairs and operational requirements.

Recruitment & Staffing

Manage recruitment for all vacancies within your area.
Conduct interviews and select suitable candidates.
Coordinate onboarding and induction for all new employees.
Ensure right-to-work documentation and employment paperwork is completed correctly.
Support succession planning by identifying future supervisors and managers.

Training & Development

Deliver structured induction programmes for new employees.
Coach, mentor and develop salon teams to achieve their full potential.
Conduct regular one-to-one meetings and performance reviews.
Identify training needs and arrange additional coaching where required.
Ensure all mandatory training is completed and recorded.
Develop team members for internal promotion opportunities.

Performance Management

Set clear expectations and performance standards.
Monitor employee attendance, punctuality and conduct.
Address performance concerns promptly through coaching and formal procedures where appropriate.
Carry out disciplinary, grievance and absence management meetings in line with company policy.
Recognise and reward outstanding performance.

Sales & KPI Management

You will be accountable for delivering key business objectives including:

Sales revenue
Membership sales
Product sales
Average transaction value
Customer retention
Conversion rates
Productivity
Labour costs
Customer satisfaction
Stock control

You will analyse weekly and monthly reports, identify trends and implement action plans to improve performance.

Customer Experience

Ensure every customer receives exceptional service.
Resolve customer complaints professionally and efficiently.
Promote a positive customer-focused culture across all salons.
Ensure company service standards are consistently achieved.

Financial Responsibilities

Monitor sales and expenses.
Minimise stock loss and wastage.
Ensure accurate cash handling procedures are followed.
Complete regular stock audits and investigations where required.

Compliance

Ensure all Health & Safety procedures are followed.
Complete regular salon audits.
Ensure compliance with employment legislation and company policies.
Maintain accurate personnel and training records.
Ensure GDPR and confidentiality requirements are adhered to.

Communication

Act as the primary point of contact between salons and Head Office.
Attend management meetings.
Communicate company updates and initiatives to salon teams.
Produce reports as required.
Support the implementation of new business initiatives.

Person SpecificationEssential

Previous multi-site or management experience.
Strong leadership and people management skills.
Experience recruiting, interviewing and training staff.
Ability to motivate teams to achieve KPIs.
Excellent communication and organisational skills.
Commercial awareness and ability to analyse performance data.
Full UK Driving Licence with willingness to travel between sites.
Strong problem-solving and decision-making abilities.
Proficient in Microsoft Office and digital reporting systems.

Desirable

Experience within retail, leisure, hospitality or health & beauty.
HR or employment law knowledge.
First Aid qualification.
Health & Safety knowledge.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

Achievement of sales and profit targets
Membership growth
Product sales performance
Labour cost control
Staff retention
Employee training completion
Customer satisfaction scores
Attendance and absence levels
Recruitment timescales

Personal Attributes

The successful candidate will be:

A confident leader
Positive and approachable
Highly organised
Results driven
Commercially minded
Adaptable and resilient
Professional in appearance and conduct
Customer focused
Passionate about developing people
Able to work independently while supporting a wider management team

Working Hours

This is a full-time role requiring flexibility to meet the needs of the business. Evening and weekend work will be required on occasion, and regular travel between Sun Shack salons within the Dundee area is expected.

Job Types: Full-time, Permanent

Pay: From £32,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in dundee, dnd

Area Manager

Assistant Manager

Manager Designate- Dundee

General Manager

Retail Sales Advisor - Dundee

General Manager

Personal Assistant

Deputy Manager

Assistant Groups, Conference and Events Manager (Fixed Term)

Residential & Commercial Lettings Property Manager

Tesco Travel Money Advisor

Sales - Sales Advisor - UK

Business Development Manager

Business Development Consultant - Aberdeen & Dundee

Venue Operations Manager - The Liar Bar

Customer Service Representative - Repairs

Spares & After Sales Co-ordinator

Retail Supervisor Dundee Superstore

Project Manager

Hotel - Duty Manager

I want to receive the latest job alerts for customer experience manager in dundee, dnd

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