An exciting new opportunity has become available to join the team here at Carnoustie Golf Links, as a seasonal Customer Experience Advisor!
Working 35 hours per week, 5 days out of 7 (typically Monday-Friday), fixed-term until 31st October 2026, the main duties of this role include but are not limited to:
Operational
oAccepting & processing public golf bookings and payments or refunds
oProcessing of Tour Operator bookings & collection of payments
oProduce regular Tour Operator statements
oProcessing the Hotel weekly bookings & collection of payments
oSelling the venue, existing packages and upselling products and services
oProcessing Season Ticket holder bookings, amendments, cancellations and payments
oAdherence to all rules and regulations within the organisation
oDaily distribution of mail
oAssisting the Commercial Manager with general administrative duties
oProvide information to Customers Inform customers about services and products offered, local attractions, driving directions, and provide any other type of information the customer wants to know about their trip
oMake reservations Primary task is to book golf rounds and create a full experience. Listen to customers and help accommodate them with services that best fit their needs. Make sure the requested dates, products, or services are available, and complete the booking with a friendly attitude.
oHandle customer complaints Remaining calm and friendly throughout the process, helping the customer resolve the situation. Otherwise, it is escalated to the Commercial Manager.
oSale of products and services Offering additional pull through products and services to customers who book through them.
oAssisting with setting up the golf booking diary on an annual basis, including the processing of the relevant tee off time types and priorities
oSupporting Guest Relations team with day-to-day duties in alignment with business needs
People
oLiaising with clients, suppliers and other staff
oAssisting Heads of Departments with events that include rounds of golf
oAssisting marketing team with sales promotions
oFirst point of contact for enquiries via phone or email
oAny other duties as required
The ideal candidate for this position will be able to demonstrate:
oAbility to work to customer service and sales standards
oAdherence to rules and regulations, accuracy and attention to detail
oAbility to work to customer service standard
oAdherence to rules and regulations, accuracy and attention to detail
oStrong IT skills, accomplished in using Microsoft Office packages
oExcellent written and verbal communication
oAbility to work stand-alone, while a positive contributor to the wider team
oAccustomed to working effectively in a fast-paced environment, flexible and can adapt to changing workloads and priorities, where high standards are not compromised under pressure
oPunctuality
oProblem solving skills
Our Values:
Customer Focused We listen, respond, and go above and beyond to exceed guest expectations, creating lasting impressions at every touch point whether on the course, in our dining spaces, attending events or overnight stays in our hotel, or enjoying our spa and leisure facilities.
Knowledge We encourage curiosity and continuous development, empowering our team with the knowledge and confidence to deliver outstanding service and guidance to every guest. Our team is committed to learning, growing and sharing knowledge with pride.
Integrity We take ownership of our actions, communicating openly, and supporting one another, we build a culture of trust that encourages doing the right thing consistently and upholding the highest professional and ethical standards.
Pace - We work with energy and awareness, supporting each other to deliver without compromising quality. We respond promptly to our colleagues and guests needs while maintaining the care and experience that they expect.
Professionalism - We take pride in how we present ourselves and how we support one another to maintain professionalism in our appearance, attitude, and actions, upholding high standards that reflect the quality of our service and the expectations of our colleagues and guests.
Together - We value every role and every contribution, working collaboratively across all areas of our business to support each other to deliver a cohesive and effortless guest journey. Our shared commitment ensures every experience feels connected, refined, and exceptional.
Carnoustie Golf Links are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex, religious belief, political opinion, race, age, sexual orientation; or, whether they are married or in a civil partnership; or whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
