Knowledge management specialist Work, Jobs in Dundee, Dnd (with Salaries)

Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)
Halley Stevensons Ltd —Dundee
- From £1 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Life insurance
Quick apply
Quality Control Manager
Halley Stevensons Ltd —Dundee
- From £1 a year
- Full-time
- Quality control
- IT
- In-person
- Life insurance
Quick apply
Locality Co-ordinator (Inclusion), 2 High Street
Perth & Kinross Council —Perth
- £64,659 a year
- Full-time
- Team management
- Travel
- Classroom experience
Locality Co-ordinator (Inclusion), 2 High Street, Perth
Perth and Kinross Council —Perth
- £64,659 a year
- Military
- Team management
- Travel
- Annual leave
Business Development Manager - Facilities Management
REXEL —Dundee
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Annual leave
- Employee discount
Quick apply
Customer Support Advisor (9 months FTC)
Snappy Shopper —Dundee
- Weekend availability
- CRM software
- In-person
- Communication skills
Quick apply
Recovery Coach (REC1996)
Scottish Action for Mental Health —Dundee
- £13.45 an hour
- Call to connect
- Annual leave
- Employee assistance programme
Import & Export Customs Specialist
Dover Fueling Solutions —Dundee
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Communication skills
4d
Systems Specialist
Fife Council —Glenrothes
- £34,914.86 - £43,437.09 a year
- Full-time
- Remote
- Oracle
- Travel
- Business
- Employee discount
7d
Youth Care Practitioner - 26 hours per week (12noon - 1030pm)
Rossie Young People's Trust —Montrose
- £31,230 - £40,417 a year
- Monday to Friday
- Childcare
- Organisational skills
- Care plans
Quick apply
Team Manager (Infrastructure and Systems)
Fife Council —Glenrothes
- £57,196.54 - £62,583.94 a year
- Full-time
- Remote
- Management
- Travel
- SharePoint
- Employee discount
Youth Care Practitioner - 15 hours per week (5pm - 1130pm)
Rossie Young People's Trust —Montrose
- £31,230 - £40,417 a year
- Monday to Friday
- Childcare
- Organisational skills
- Care plans
Quick apply
Classroom Assistant
Rossie Young People's Trust —Montrose
- £28,115 - £29,920 a year
- English
- Administrative experience
- Organisational skills
Quick apply
10d
Operations Manager (Tayside & Argyll)
SSE —Perth
- £68,100 - £102,100 a year
- Full-time
- Analysis skills
- Computer networking
- Communication skills
- Employee discount
- Gym membership
Youth Care Practitioner - 37 hours per week (730am-1045pm)
Rossie Young People's Trust —Montrose
- £31,230 - £40,417 a year
- Full-time
- Childcare
- Organisational skills
- Care plans
Quick apply
Scotland Planning Partner
Bidwells —Perth
- Full-time
- Management
- Business development
- Team management
- Employee discount
Sales - Sales Advisor - UK
New Look —Dundee
- Part-time
- Microsoft Word
Pupil Support Teacher - Intensive Support Provision, Perth Academy
Perth and Kinross Council —Perth
- £36,159 - £54,453 a year
- Military
- IT
- School
- Annual leave
Quantitative Geneticist - Aquaculture
Genus Plc —St. Andrews
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Programmable logic controllers
- Employee assistance programme
Facilities Manager
Carnoustie Golf Links —Carnoustie
- Hospitality
- Maintenance
- Hotel
8d

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Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)

Halley Stevensons Ltd -
Dundee

Quick apply

Job details

Permanent | Full-time
From £1 a year

Benefits

Company pension
Life insurance
On-site parking

Qualifications

Sales
Customer service
CIPS
ERP systems
Logistics
Sales administration
Numeracy
Production planning
B2B
B2B sales
IT
Leadership
Communication skills

Full job description

Looking for a career where your work really matters – and where you’ll share in the success of the business? Join us at world leading specialists in waterproofed textiles Halley Stevensons, a proud employee-owned company, where every team member has a real stake in our future.

About the role

Do you have a passion for providing exceptional customer service and continuous improvement? We're searching for a dedicated Customer Experience Manager to align customer commitments, production plans & dispatch activity.

Role purpose

To lead the fulfilment function from order confirmation through production planning, delivery management, logistics coordination and dispatch. The Customer Experience Manager ensures that customer orders are visible, prioritised, planned, progressed and shipped in line with realistic commitments.

The role requires strong commercial understanding, practical knowledge of manufacturing processes, and the ability to coordinate across Sales, Production, QC, Operations, Warehouse and Finance. It should improve delivery reliability, customer communication, order book control and cost-effective logistics performance.

Key responsibilities

Management of the following functions and team

Order Fulfilment - ensure customer orders, specifications, delivery dates, pricing references and special requirements are accurately captured and communicated.

Production planning & scheduling - translate customer demand and delivery priorities into a practical production plan with Production and Operations colleagues.

Logistics, shipping and dispatch - experience coordinating production plans, order priorities, delivery dates and cross-functional planning meetings.

Essential Knowledge, Skills & Experience

Order Fulfilment

· Order-to-dispatch processes in a manufacturing or product supply environment.

· Customer order management and delivery-promise discipline.

· Commercial trade-offs between service, cost, margin and operational feasibility.

· KPI reporting for OTIF, late orders, backlog, dispatch accuracy and freight cost.

Production planning & scheduling

· Production planning basics, including capacity, sequencing, lead times and bottlenecks.

· Stock, WIP and finished-goods understanding

· How quality holds, rework, material shortages and machine downtime affect customer delivery.

Logistics, shipping & dispatch

· Transport booking, dispatch coordination & delivery documentation.

Desirable Experience

Textiles or technical products - experience in textiles, fabric finishing, coating, technical fabrics, apparel/fabric supply, chemicals, packaging, paper, industrial consumables or other batch/process manufacturing.

B2B manufacturing - experience in made-to-order, batch, small-run or customer-specific production environments.

Production planning systems - experience using ERP, MRP, scheduling, demand planning or warehouse/order management systems.

Export and international logistics - understanding of export documentation, customs information, Incoterms, freight forwarders or customer-specific shipping requirements.

S&OP / planning rhythm - experience supporting sales and operations planning, order book reviews or structured demand/capacity meetings.

Customer service leadership - experience leading customer service, sales administration or order management teams in a B2B setting.

Inventory and WIP control - experience improving stock accuracy, WIP visibility, ageing orders or dispatch readiness.

Continuous improvement - Lean, 5 Whys, process mapping, visual management or other practical improvement tools.

Qualifications

Essential - good general education, with strong numeracy, literacy, IT and communication skills. Demonstrable experience in fulfilment, logistics, planning, customer operations or manufacturing coordination.

Desirable - supply chain, logistics, business, operations management, CIPS, APICS/CPIM, Lean or project/process improvement qualification

Package offered

Salary - competitive salary - depending on qualifications & experience

Bonus - discretionary non-contractual bonus may be considered.

Benefits - Pension Contributions, Life Insurance, 32 days holiday & on-site parking

Working hours - 37hrs per week, Monday to Friday

Relocation support - may be considered for the right candidate

Employee Owned Company - eligible to become a beneficiary of the Trust after 12 months of employment.

At Halley Stevensons we’re not just colleagues – we’re co-owners. That means we’re all working together towards the same goal, and we all share in the rewards. If you’re looking for a role where you can grow, learn, and contribute to something bigger, this could be the perfect fit.

Interested? Apply now, advising of salary expectations, and you could become part of an employee-owned team where your work – and your voice – counts.

Job Types: Full-time, Permanent

Pay: From £1.00 per year

Work Location: In person

Quick apply

Refine Your Search

knowledge management specialist jobs in dundee, dnd

Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)

Quality Control Manager

Locality Co-ordinator (Inclusion), 2 High Street

Locality Co-ordinator (Inclusion), 2 High Street, Perth

Business Development Manager - Facilities Management

Customer Support Advisor (9 months FTC)

Recovery Coach (REC1996)

Import & Export Customs Specialist

Systems Specialist

Youth Care Practitioner - 26 hours per week (12noon - 1030pm)

Team Manager (Infrastructure and Systems)

Youth Care Practitioner - 15 hours per week (5pm - 1130pm)

Classroom Assistant

Operations Manager (Tayside & Argyll)

Youth Care Practitioner - 37 hours per week (730am-1045pm)

Scotland Planning Partner

Sales - Sales Advisor - UK

Pupil Support Teacher - Intensive Support Provision, Perth Academy

Quantitative Geneticist - Aquaculture

Facilities Manager

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