Rental agent Work, Jobs in Dundee, Dnd (with Salaries)

Car Rental Agent
WE-Rental —Dundee
- £13.10 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
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Car Rental Agent
WE-Rental —Dundee
Carry out vehicle handovers and returns, explaining vehicle features and rental terms clearly to customers. Direct sales: 2 years (preferred).
£13.10 an hour
Quick apply
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Car Rental Agent

WE-Rental
Dundee

Quick apply

Job details

Part-time
£13.10 an hour

Benefits

Employee discount
On-site parking

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Customer service
Maintenance
English
Administrative experience
Organisational skills
Direct sales
Phone etiquette
Communication skills

Full job description

Company Overview

We-Rental is a local car rental company based in Dundee. We pride ourselves on delivering reliable vehicles and excellent customer service to both residents and visitors.

Job Title: Rental Service Agent (RSA)

Employment Type: Part-time & Holiday Cover
Work Location: On-site (Dundee)

Role Summary

We-Rental is seeking a confident, customer-focused Rental Service Agent (RSA). The ideal candidate is a strong communicator, capable of thinking on their feet, and comfortable managing multiple tasks in a fast-paced environment. Previous experience is desirable but not essential for candidates with the right attitude and skills.

Key Responsibilities

Provide high-quality customer service before, during, and after rentals, ensuring a professional and positive customer experience at all times
Process and book vehicle rentals accurately and efficiently
Promote and sell optional extras and protection products based on customer needs
Prepare rental agreements and related documentation in line with company policies, procedures, and Terms & Conditions
Handle inbound telephone calls, emails, online bookings, and social media enquiries professionally and promptly
Manage ongoing rental agreements, including processing extensions, amendments, and payments
Carry out vehicle handovers and returns, explaining vehicle features and rental terms clearly to customers
Inspect returned vehicles for damage, cleanliness, fuel levels, and overall condition
Clean vehicles internally and externally to company presentation standards
Conduct routine vehicle checks including fluid levels, tyre condition, and tyre pressures
Arrange and coordinate vehicle deliveries and collections as required
Maintain accurate records of rentals, vehicle availability, damages, and customer information
Assist with fleet management tasks including vehicle movements, scheduling servicing, MOTs, and maintenance bookings
Resolve customer queries, complaints, and issues in a professional and timely manner
Support office administration duties including filing, reporting, and updating booking systems
Maintain a clean, organised, and safe office and forecourt environment
Work flexibly as part of the team to support daily operational requirements
Comply with company health & safety procedures, data protection requirements, and all relevant road traffic regulations
Carry out any other reasonable duties appropriate to a customer-facing vehicle rental role as required by management

Qualifications & Skills

Essential:

Administrative experience
Strong verbal and written communication skills
Proficiency in Microsoft Word & Excel
Excellent phone etiquette
Strong organisational skills and attention to detail
Customer service experience
Valid driver’s licence
Fluent English

Desirable:

Experience in direct sales
Basic vehicle maintenance knowledge (e.g., fluids, tyres)

Benefits

Employee discount
On-site parking

Preferred Experience

Direct Sales: 2 years
Customer Service: 2 years

Job Type: Part-time

Pay: £13.10 per hour

Expected hours: 16.0 – 20.0 per week

Benefits:

Employee discount
On-site parking

Experience:

Direct sales: 2 years (preferred)
Customer Service: 2 years (preferred)

Language:

Fluent English (required)

Licence/Certification:

Drivers Licence (required)

Work Location: In person

Quick apply

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