Job Ref: BES7265
Branch: Carnoustie Golf Hotel Spa
Location: Carnoustie Golf Hotel Spa, Carnoustie
Salary/Benefits: Competitive Salary + Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 45
Posted date: 03/06/2026
Closing date: 05/07/2026
Operations Manager
Carnoustie Golf Hotel Spa
Salary: Circa £42,000 per annum + Benefits
This is fully operational role
Carnoustie Golf Hotel Spa is seeking an exceptional Operations Manager to help lead one of Scotland's most iconic golf and leisure destinations.
We are looking for a hands-on hospitality professional with a strong Food Beverage background who thrives on the floor, leads from the front and inspires teams through action rather than instruction.
If you are happiest engaging with guests, coaching teams, driving standards and being at the heart of a busy operation, we would love to hear from you.
If you're looking for a Monday-to-Friday office role, this isn't it.
About the Role
Reporting directly to the General Manager, you will play a key role in the day-to-day operation of the hotel with a particular focus on Food Beverage performance, guest experience, team development and operational standards.
You will be highly visible throughout the business, working closely with department heads and leading from the front during service periods, events and busy trading days.
This role requires energy, pace, resilience and a genuine passion for hospitality.
Key Responsibilities
- Lead all operational departments with a particular focus on Food Beverage.
- Drive exceptional guest experiences throughout the hotel.
- Coach, develop and motivate departmental teams.
- Ensure consistently high service standards across all areas.
- Manage staffing levels, labour productivity and operational efficiency.
- Support revenue growth through upselling and commercial awareness.
- Maintain high standards of presentation, cleanliness and compliance.
- Act as Duty Manager and senior leader across the hotel.
- Take ownership of guest feedback and service recovery.
- Lead by example and be visible, approachable and supportive.
Who We're Looking For
We are looking for a hospitality professional who:
- Has previous experience in a senior hotel operational role.
- Has a strong Food Beverage background.
- Is highly organised but not afraid to roll their sleeves up.
- Enjoys coaching and developing people.
- Leads with positivity, accountability and professionalism.
- Has excellent communication and leadership skills.
- Understands the importance of guest experience.
- Can remain calm under pressure.
- Is commercially aware and focused on results.
Most importantly, we're looking for someone who believes that leadership is earned on the floor, not from behind a desk.
The Carnoustie Way
At Carnoustie Golf Hotel Spa, we recruit and develop people who embody our six behavioural pillars:
Customer Focused
We put our guests at the heart of everything we do.
Knowledgeable
We continuously develop ourselves and take pride in our expertise.
Integrity
We do the right thing, even when nobody is watching.
Pace
We act with energy, purpose and a desire to get things done.
Professionalism
We represent our hotel, our destination and our colleagues with pride.
Togetherness
We work as One Team, supporting each other to achieve success.
These are not words on a wall. They are behaviours we expect to see every day.
Why Join Us?
Situated alongside the world-famous Carnoustie Golf Links, our hotel offers a unique opportunity to work within one of Scotland's most recognised hospitality destinations.
You'll join a passionate team committed to delivering memorable guest experiences while continuing to develop and improve one of the country's leading golf hotels.
Bespoke Benefits… What’s in it for you?
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.
We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.
We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.
About Us
Carnoustie Golf Hotel offers extensive facilities including 95 luxury en suite bedrooms and ten suites with amazing views over the Championship course, the sea and the local town of Carnoustie. Extensive spa and health facilities include a large heated swimming pool, sauna, whirlpool, steam room and for the more energetic a fully equipped gymnasium.
While staying at the Hotel you can follow in the footsteps of some of history's greatest golfers and test yourself to a challenging round on the notably inspiring Carnoustie Championship golf course.
With 12 event rooms accommodating up to 700 delegates this is one of Scotland's foremost conference venues, ideally located 10 miles from Dundee, 'City of Discovery', and 60 miles from Aberdeen, Scotland's 'oil capital'.
Many bedrooms have views over the 1999 and 2007 Open Championship golf course or Carnoustie Bay.
The newly refurbished Calders Bistro offers delicious fare, much of it from local Scottish produce.
We truly believe our people are our biggest asset and to reflect that we offer:
- Market leading Rates of Pay
- Anniversary Bonus
- Flexible Shifts, full and part time to fit around other commitments
- 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
- Full Training and Supervision Given
- Opportunity to gain recognised qualifications to help you progress
- Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
- Introduce a Friend Scheme worth £600+
- Anniversary weekend stay for you or to give as a gift to family or close friends
- Access to complimentary Mental Health Wellbeing services
- Discounted Bespoke Hotel Stays, for you, your family and friends
- 50% off all Food Beverage during Bespoke Hotel Stays
- A range of local in-house benefits
- many more!
