At Duchess Lounge, we pride ourselves on delivering exceptional treatments and outstanding customer experiences in a luxury salon environment. We are looking for a confident, polished and professional Receptionist to become the face of our salon and help ensure every client receives a five-star experience.
This is an exciting opportunity for someone who loves people, thrives in a busy environment and has a genuine interest in the beauty industry.
Working Hours
* Wednesday: 3.00pm – 7.30pm
* Thursday: 3.00pm – 7.30pm
* Friday: 9.00am – 7.30pm
* Saturday: 8.30am – 4.30pm
26.5 hours per week
The Role
As the first and last point of contact for our clients, you will be responsible for creating a warm welcome, managing bookings, supporting the salon team with a variety of tasks and ensuring the smooth day-to-day running of the salon.
Responsibilities
* Welcoming clients and delivering exceptional customer service
* Managing appointment bookings and client enquiries
* Answering calls, emails and online messages
* Processing payments and daily cashing up
* Promoting salon services and retail products
* Maintaining client records and appointment schedules
* Supporting the wider team including the senior salon manager to ensure smooth salon operations
* Keeping reception and client areas immaculate and professional
About You
* Previous reception, front-of-house or customer service experience is essential
* Experience within a beauty, hair, spa or wellness environment is preferred
* Friendly, professional and well-presented
* Highly organised with excellent attention to detail
* Comfortable working in a fast-paced environment
* Highly confident and experienced with technology, booking systems and social media
* Passionate about delivering exceptional client experiences
Please note: This position is not suitable for students due to the fixed working hours and long-term commitment required.
What We Offer
* Competitive rate of pay
* Staff discounts and salon benefits
* Ongoing training and development
* Supportive and positive team culture
* Opportunity to build a long-term career within a growing luxury salon
If you’re passionate about customer service, take pride in creating memorable experiences and would love to be part of the Duchess Lounge team, we’d love to hear from you.
To apply, please send your CV and a brief cover letter to [email protected]
Pay: £12.21-£13.50 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- front of house : 1 year (preferred)
Work Location: In person
