Service team lead Work, Jobs in Dundee, Sct (with Salaries)

Area Manager
Sun Shack —Dundee
- From £32,000 a year
- Weekend availability
- Hospitality
- Inventory control
- Microsoft Office
Quick apply
7d
Assistant Manager
The Rank Group —Dundee
- From £32,500 a year
- Customer service
- Training & development
- Guest services
- Employee discount
- Sick pay
Quick apply
Deputy Manager
Tenpin - Dundee —Dundee
- £34,875 - £37,000 a year
- Full-time
- Customer service
- Team management
- Employee assistance programme
Quick apply
11d
General Manager
Hollywoodbowlgroup —Dundee
- Up to £42,000 a year
- Weekend availability
- Budgeting
- Employee discount
Warehouse Operative Nights
Evri —Dundee
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
General Manager
GAP Group —Dundee
- Full-time
- Microsoft Word
- Computer literacy
Supervisor - Orleans Place, Dundee
CJ Lang & Son Limited —Dundee
- Customer service
- Team management
- Cash handling
Tesco Travel Money Advisor
Travelex —Dundee
- £13.50 an hour
- Overtime
- Team management
- Employee discount
General Manager
The Hideaway Experience —Dundee
- £35,000 a year
- Weekend availability
- Team management
- Computer skills
- Business
- Free parking
- Health & wellbeing programme
Quick apply
17h
Hotel - Duty Manager
Premier Inn —Dundee
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Branch Operations Manager
Keyline —Dundee
- Full-time
- Customer service
- Employee discount
12d
Warehouse Operative - PRO Days
Evri —Dundee
- £12.83 - £19.25 an hour
- Weekend availability
- Communication skills
- Annual leave
Supervisor
Frasers —Dundee
- £31,450 a year
- Full-time
- Supervising experience
- Training & development
- Retail management
- Employee discount
Quick apply
6d
General Assistant
BaxterStorey —Dundee
- £13.45 an hour
- Monday to Friday
- Serving
- Customer service
- Guest services
- Employee assistance programme
- Employee discount
11d
Nightshift Manager
Evri —Dundee
- £36,765 - £40,339 a year
- Overtime
- Computer literacy
- Team management
- Computer skills
Nightshift Manager
Hermes Europe —Dundee
- £12.71 an hour
- Overtime
- Computer literacy
- Team management
- Computer skills
Venue Operations Manager - The Liar Bar
Dundee University Students Association —Dundee
- £29,743 - £29,744 a year
- Overtime
- Hospitality
- Bar
- Social media management
Quick apply
Operations Site Manager (OSM)
YTR Logistics Ltd —Dundee
- From £150 a day
- Customer service
- Team management
- Leadership
- Free parking
- Referral programme
Quick apply
1d
Store Manager
Footasylum —Dundee
- Customer service
- Human resources
- Recruiting
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Dundee
- Full-time
- English
- Analysis skills
- Business
10d

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Area Manager

Sun Shack -
Dundee

Quick apply

Job details

Full-time
From £32,000 a year
7 days ago

Qualifications

Staff recruitment procedures (Human resources)
Hospitality
Succession planning
Recruitment experience
Driving Licence
Customer retention
Resource allocation planning
Inventory control
Operations management
Employee relations case handling
Sales management
Coaching
Mentoring junior staff
Employment law
Employee relations
Internal department liaison
Complaint handling
Cost control
Microsoft Office
Performance management
Onboarding coordination
General Data Protection Regulation (GDPR)
Compliance management
First Aid Certification
Decision making
Client services
Staff training
Opening procedures
Human resources
Mentoring
Right to Work Check
Recruiting
Organisational skills
Employee performance appraisals
Interviewing
Management reporting
Professional development mentoring
Customer interaction
Training & development
Cash handling
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Area Manager – Dundee Area

Job Title: Area Manager
Location: Dundee & Surrounding Areas
Reports to: Operations Manager / Regional Manager

Role Overview

As an Area Manager, you will be responsible for the day-to-day operational performance of multiple Sun Shack locations across the Dundee area. You will lead, support and develop salon teams to ensure every site operates efficiently, delivers exceptional customer service, achieves commercial targets, and maintains the highest standards of compliance.

You will be a hands-on leader who motivates teams, drives sales performance, ensures staffing levels are maintained, and acts as the key link between Head Office and the salons.

Key ResponsibilitiesOperational Management

Ensure all assigned salons open and close on time and operate efficiently.
Maintain adequate staffing levels across all sites through effective rota planning and resource allocation.
Provide cover or arrange cover during unexpected staff absences.
Conduct regular salon visits to monitor standards and support teams.
Ensure compliance with all company policies, procedures and health & safety legislation.
Monitor cleanliness, maintenance and presentation standards across all salons.
Liaise with Head Office regarding maintenance issues, equipment repairs and operational requirements.

Recruitment & Staffing

Manage recruitment for all vacancies within your area.
Conduct interviews and select suitable candidates.
Coordinate onboarding and induction for all new employees.
Ensure right-to-work documentation and employment paperwork is completed correctly.
Support succession planning by identifying future supervisors and managers.

Training & Development

Deliver structured induction programmes for new employees.
Coach, mentor and develop salon teams to achieve their full potential.
Conduct regular one-to-one meetings and performance reviews.
Identify training needs and arrange additional coaching where required.
Ensure all mandatory training is completed and recorded.
Develop team members for internal promotion opportunities.

Performance Management

Set clear expectations and performance standards.
Monitor employee attendance, punctuality and conduct.
Address performance concerns promptly through coaching and formal procedures where appropriate.
Carry out disciplinary, grievance and absence management meetings in line with company policy.
Recognise and reward outstanding performance.

Sales & KPI Management

You will be accountable for delivering key business objectives including:

Sales revenue
Membership sales
Product sales
Average transaction value
Customer retention
Conversion rates
Productivity
Labour costs
Customer satisfaction
Stock control

You will analyse weekly and monthly reports, identify trends and implement action plans to improve performance.

Customer Experience

Ensure every customer receives exceptional service.
Resolve customer complaints professionally and efficiently.
Promote a positive customer-focused culture across all salons.
Ensure company service standards are consistently achieved.

Financial Responsibilities

Monitor sales and expenses.
Minimise stock loss and wastage.
Ensure accurate cash handling procedures are followed.
Complete regular stock audits and investigations where required.

Compliance

Ensure all Health & Safety procedures are followed.
Complete regular salon audits.
Ensure compliance with employment legislation and company policies.
Maintain accurate personnel and training records.
Ensure GDPR and confidentiality requirements are adhered to.

Communication

Act as the primary point of contact between salons and Head Office.
Attend management meetings.
Communicate company updates and initiatives to salon teams.
Produce reports as required.
Support the implementation of new business initiatives.

Person SpecificationEssential

Previous multi-site or management experience.
Strong leadership and people management skills.
Experience recruiting, interviewing and training staff.
Ability to motivate teams to achieve KPIs.
Excellent communication and organisational skills.
Commercial awareness and ability to analyse performance data.
Full UK Driving Licence with willingness to travel between sites.
Strong problem-solving and decision-making abilities.
Proficient in Microsoft Office and digital reporting systems.

Desirable

Experience within retail, leisure, hospitality or health & beauty.
HR or employment law knowledge.
First Aid qualification.
Health & Safety knowledge.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

Achievement of sales and profit targets
Membership growth
Product sales performance
Labour cost control
Staff retention
Employee training completion
Customer satisfaction scores
Attendance and absence levels
Recruitment timescales

Personal Attributes

The successful candidate will be:

A confident leader
Positive and approachable
Highly organised
Results driven
Commercially minded
Adaptable and resilient
Professional in appearance and conduct
Customer focused
Passionate about developing people
Able to work independently while supporting a wider management team

Working Hours

This is a full-time role requiring flexibility to meet the needs of the business. Evening and weekend work will be required on occasion, and regular travel between Sun Shack salons within the Dundee area is expected.

Job Types: Full-time, Permanent

Pay: From £32,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service team lead jobs in dundee, sct

Area Manager

Assistant Manager

Deputy Manager

General Manager

Warehouse Operative Nights

General Manager

Supervisor - Orleans Place, Dundee

Tesco Travel Money Advisor

General Manager

Hotel - Duty Manager

Branch Operations Manager

Warehouse Operative - PRO Days

Supervisor

General Assistant

Nightshift Manager

Nightshift Manager

Venue Operations Manager - The Liar Bar

Operations Site Manager (OSM)

Store Manager

Operations & Logistics Internship, Amazon Logistics

I want to receive the latest job alerts for service team lead in dundee, sct

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