support specialist Work, Jobs in dundee, sct (with Salaries)

CRM Specialist
DC Thomson —Dundee
- Full-time
- Hybrid work
- Communication skills
- HTML
Quick apply
6d
Emergency Laparotomy Support Worker
NHS Scotland —Dundee
- £29,103 - £31,409 a year
- Call to connect
2d
Healthcare Support Worker
NHS Scotland —Dundee
- £29,103 - £31,409 a year
- Part-time
- Communication skills
12d
Water Sampling Officer
Highwater (Scotland) Ltd —Perth
- £28,000 a year
- Administrative experience
- Driving
- Organisational skills
Quick apply
2d
Positive Behaviour Support Lead
BCG Cares —Perth
- £38,184 a year
- Full-time
- Travel
- Employee discount
- Flexible schedule
Quick apply
Port Services Operator
Forth Ports Group —Dundee
- £36,563 - £41,787 a year
- Overtime
- Driving
- Communication skills
- Free parking
- Annual leave
Quick apply
1d
Quality Assurance Specialist
The James Hutton Institute —Dundee
- £37,325 a year
- Full-time
- Laboratory experience
- Microsoft Office
- Communication skills
Stroke Educator
Chest Heart & Stroke Scotland —Fife
- £40,572.79 a year
- Sick pay
2d
Kitchen assistant
Cygnet —Dundee
- £13.45 an hour
- Temporary
- Employee discount
Trainer
British Red Cross —Dundee
- £25,929 - £27,537 a year
- Presentation skills
- Driving
- Communication skills
- Annual leave
- Flexitime
6d
Valeter
John Clark Motor Group —Dundee
- Driving
- Employee discount
Pupil Support Assistant Level 2
Fife Council —Anstruther
- £26,786.83 - £29,170.80 a year
- Part-time
- Education
- IT
- School
- Employee discount
Activities Co-ordinator
HC-One - Riverside View —Dundee
- £13.18 - £13.68 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
16h
Customer Assistant
Lidl —Blairgowrie
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
7d
Team Leader
Veolia Water Operational Services (Tay) Limited —Arbroath
- £38,616.76 a year
- Weekend availability
- Programmable logic controllers
- Leadership
- Annual leave
- Employee discount
Quick apply
Housing Support Officer, Letham Area Office
Perth & Kinross Council —Perth
- £34,424 - £37,784 a year
- Temporary
- Remote
- Travel
- Work from home
1h
Tesco Colleague - Dundee Murray Gate Express
Tesco UK —Dundee
- £13.28 - £14.55 an hour
- Weekend availability
2d
Energy Compliance Analyst
Here's The Plan Ltd. —Perth
- £26,500 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Activities Co-ordinator
HC-One - Cairnie Lodge —Arbroath
- £13.18 - £13.68 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Activities Co-ordinator
HC-One - Finavon Court —Forfar
- £13.18 - £13.68 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
9h

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CRM Specialist

DC Thomson -
Dundee

Quick apply

Job details

Full-time
6 days ago

Qualifications

Email marketing
Communication skills
HTML

Full job description

DC Thomson is looking for a CRM Specialist to help shape the customer journey across some of our leading digital and print brands, including Stylist, The Courier and The Press & Journal. Reporting to the CRM Manager, you’ll own and optimise cross-channel campaigns and lifecycle journeys across email and mobile push, using data, insight and testing to drive engagement, retention and revenue growth.

This is a hands-on role for someone who is excited by personalisation, customer behaviour and building smart, effective journeys. You’ll play a key role in shaping how we communicate with our audiences, creating campaigns that build habit, deepen engagement and deliver measurable impact. Alongside campaign delivery, you’ll use reporting and experimentation to continuously optimise performance and help influence the future direction of CRM across the business.

This is a hybrid position with a strong emphasis on remote working. Occasional office attendance will be required for team meetings, planning sessions and other key business activities.

ABOUT THE ROLE

Working closely with the Head of CRM / CRM Manager, take ownership of campaign and journey management from planning content, creating and maintaining data selections and segments, through to testing, deployment and post-campaign analysis.
Own the end-to-end delivery and optimisation of designated CRM journeys (such as onboarding, winback etc) and campaigns to grow digital subscription (monetisation strategies) across DCT brands.
Ownership of testing and optimisation plans, designing and running A/B tests, sharing results and insights, and using learnings to improve future campaigns and journey performance.
Lead the delivery of new CRM initiatives within designated workstreams, including email, push and on-site messaging, while contributing ideas and recommendations to the wider CRM roadmap.
Work with Product teams to identify opportunities to use data, automation, triggers and personalisation to improve existing customer journeys and create new CRM communications that increase engagement, retention and revenue.
Lead with personalisation, using advanced segmentation, dynamic content and journey logic to deliver relevant and sophisticated customer experiences.
Work closely with the Data Science & Insights team to set up experiments, monitor KPIs, analyse performance, identify opportunities for improvement, and recommend actions to improve engagement, retention and revenue.
Present campaign and journey performance, insights and recommendations to the wider business and relevant stakeholders.
QA campaigns and journeys created by others in the team, helping to maintain high standards of accuracy, customer experience and best practice.
Help define and embed CRM best practice across planning, targeting, testing, reporting and deployment.
Work cross-functionally with Product, Data Science, Marketing, Design and Customer Support to improve customer journeys and support key business initiatives.

Requirements

Proven track record in CRM execution, with expertise in email marketing, automation, and customer lifecycle management using tools like Iterable, Braze, HubSpot, or similar.
Strong knowledge of segmentation, automation and dynamic content personalisation, with experience of managing complex customer journeys.
Intermediate HTML skills preferred.
Commercially minded with strong campaign performance and reporting skills – comfortable monitoring KPIs, spotting trends, translating performance into insight, and making clear recommendations to improve results.
Knowledge of key email fundamentals (spam compliance, deliverability, bounces etc).
Strong experience in A/B testing, including test design, execution, analysis and application of learnings across campaigns and customer journeys.
Creative mindset with an exceptional eye for detail and quality.
Able to prioritise multiple tasks and work to tight deadlines whilst remaining calm under pressure.
Motivated, strategic thinker with a proactive approach to identifying opportunities, optimising campaigns, and driving CRM innovation.
Demonstrates flexibility and adapts to changing priorities across multiple brands.
Able to build good relationships and work cross functionally, with excellent communication skills.
Experience with reporting tools (Looker) useful but not essential.
Core Skills: Customer Experience Evaluation, Marketing, Data Analytics, A/B Testing, Measurement, Automation

To apply for this role, please follow our online application process and submit a CV and cover letter.

Closing date for applications: 5th June 2026 at 12:00noon

Quick apply

Refine Your Search

support specialist jobs in dundee, sct

CRM Specialist

Emergency Laparotomy Support Worker

Healthcare Support Worker

Water Sampling Officer

Positive Behaviour Support Lead

Port Services Operator

Quality Assurance Specialist

Stroke Educator

Kitchen assistant

Trainer

Valeter

Pupil Support Assistant Level 2

Activities Co-ordinator

Customer Assistant

Team Leader

Housing Support Officer, Letham Area Office

Tesco Colleague - Dundee Murray Gate Express

Energy Compliance Analyst

Activities Co-ordinator

Activities Co-ordinator

I want to receive the latest job alerts for support specialist in dundee, sct

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