technical support specialist Work, Jobs in dundonald, dow (with Salaries)

IT Technical Support Specialist
Omexom UK —Belfast
- Communication skills
Technical Customer Service Advisor
Aqualla Brassware Ltd —Newtownards
- £28,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
3rd Line Data Engineering Specialist (TOA for Northern Ireland Electricity)
BT —Belfast
- Azure
- AWS
- Computer networking
- Gym membership
Endpoint Management Specialist
Capita —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Assistant Manager, Intelligence, Protective Security and Travel Security, QRS
Deloitte —Belfast
- Hybrid work
- Communication skills
Facilities Support technician
ABM —Belfast
- £35,000 a year
- Weekend availability
- Schematics
- Maintenance
- Microsoft Office
End User Support Site Lead
TP ICAP —Belfast
- Weekend availability
- Customer service
- IT
- Financial services
Dutch speaking Support Specialist
Lightspeed Commerce, Inc. —Belfast
- Weekend availability
- Hybrid work
- Hospitality
- Customer service
- English
Quick apply
4d
Facilities Support technician
ABM UK —Belfast
- £35,000 a year
- Weekend availability
- Schematics
- Maintenance
- Microsoft Office
Quick apply
Oracle Technical Specialist Solutions - Oracle HCM
Deloitte —Belfast
- Hybrid work
- Oracle
- Analysis skills
- Travel
Legionella Risk Assessor
Mitie —Belfast
- Full-time
- Schematics
- IT
14d
Application Managed Services Consultant
Harbor —Belfast
- Remote
- Microsoft Powerpoint
- Azure
- Microsoft Outlook
Quick apply
14h
AI Implementation Specialist
ProfileTree —Belfast
- Full-time
- Hybrid work
- APIs
- AI
- Communication skills
- Annual leave
Quick apply
Senior Laboratory Sorting Technician
Cogent Breeding Ltd —Belfast
- Full-time
- Annual leave
Quick apply
Production Support Team Lead
TP ICAP —Belfast
- Full-time
- DevOps
- Windows
- SQL
Engineering Apprentice
Royal Mail Group —Belfast
- Full-time
- English
- Driving
- Travel
- Flexible schedule
16h
Technical Business Analyst, Engineering AI & Data, AI & Data Solutions
Deloitte —Belfast
- Hybrid work
- SQL
- Analysis skills
- Agile
Cash Management Specialist
Barclays —Belfast
- Sales
- Presentation skills
- Banking
2d
Options Graduate & Placement Programme
Options Technology —Belfast
- Full-time
- Organisational skills
- Communication skills
Quick apply
Senior Transformer Diagnostics Specialist
GE Vernova —Lisburn
- Full-time
- Remote
- Data analysis skills
- Maintenance
- Analysis skills
10d

I want to receive the latest job alerts for technical support specialist in dundonald, dow

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support specialist jobs near dundonald, dow

IT Support Specialist jobs in Belfast

Technical Support Specialist jobs in Belfast

Technical Analyst jobs in Belfast

Implementation Specialist jobs in Belfast

Technical Specialist jobs in Manchester

Engineer jobs in Belfast

It Support Specialist jobs in Greater Manchester

It Support Entry Level Remote jobs in London

Nhs Health Care Support Worker jobs in Aberdeen

It Support Specialist jobs in Bedford

Legionella Risk Assessor jobs in Gloucester

Legionella Risk Assessor jobs in London

Legionella Risk Assessor jobs in Leeds

Legionella Risk Assessor jobs in Oxford

Technical Support Specialist jobs in Manchester

Technical Support Specialist jobs in Elephant & Castle

Support Worker Immediate Start jobs in London

Technical Theatre jobs in Scotland

Technical Support Specialist jobs in Edinburgh

Technical Support Specialist jobs in Bristol

IT Technical Support Specialist

Omexom UK -
Belfast

Apply Now

Job details

Qualifications

ITIL Certification
Technical support
ITIL
CompTIA Network+
Root cause analysis
Communication skills

Full job description

Job Title

Senior IT Technical Support Specialist

Location: Belfast
Department: IT
Reports to: IT Service Desk Manager

Role Purpose

The Senior IT Technical Support Specialist provides advanced support, acting as a technical escalation point for the Service Desk and projects. The role diagnoses complex issues, contributes to problem management, investigates new technologies, and supports the continual improvement of IT services.

The role also includes mentorship and guidance for Technical Support Specialists, ensuring technical quality, knowledge sharing, and alignment with ITIL best practice.

Key Responsibilities

Advanced Technical Support

Act as an escalation point for complex or high‑impact incidents.
Work as part of a team to implement new software and technologies.
Investigate and diagnose advanced hardware, software, and networking issues.
Perform root‑cause analysis and contribute to Problem Management activities.
Own and resolve persistent or recurring issues.

Mentorship & Team Development

Provide day‑to‑day guidance and coaching to IT Technical Support Specialists.
Support onboarding and training of new team members.
Review tickets for quality, accuracy, and adherence to SLAs.

Solutions Investigation & Continuous Improvement

Evaluate new tools, technologies, and processes that could improve service delivery.
Support testing and implementation of new systems or upgrades.
Lead improvements to knowledge base content and technical SOPs.

Service Desk Operations Support

Assist the Service Desk Manager during major incidents.
Contribute to performance reporting, trend analysis, and service improvement planning.
Support the refinement of ITIL processes (Incident, Problem, Knowledge).

Stakeholder & Vendor Coordination

Work closely with business teams to understand recurring issues and service needs.
Liaise with external suppliers and partners for escalated technical issues.

Skills & Competencies

Strong understanding of ITIL processes and service operations.
Proven experience in 2nd/3rd line technical support.
Advanced troubleshooting skills across Windows, O365, networking, and enterprise apps.
Ability to coach and mentor junior team members.
Excellent communication and problem‑solving skills.
Ability to manage complex priorities in a dynamic environment.

Desirable Experience & Qualifications

ITIL Foundation certification or willingness to obtain.
Industry‑recognised technical certification (e.g., CompTIA Network+, Microsoft, Cisco).
Experience supporting enterprise environments and cloud‑based platforms.

Apply Now

Refine Your Search

technical support specialist jobs in dundonald, dow

IT Technical Support Specialist

Technical Customer Service Advisor

3rd Line Data Engineering Specialist (TOA for Northern Ireland Electricity)

Endpoint Management Specialist

Assistant Manager, Intelligence, Protective Security and Travel Security, QRS

Facilities Support technician

End User Support Site Lead

Dutch speaking Support Specialist

Facilities Support technician

Oracle Technical Specialist Solutions - Oracle HCM

Legionella Risk Assessor

Application Managed Services Consultant

AI Implementation Specialist

Senior Laboratory Sorting Technician

Production Support Team Lead

Engineering Apprentice

Technical Business Analyst, Engineering AI & Data, AI & Data Solutions

Cash Management Specialist

Options Graduate & Placement Programme

Senior Transformer Diagnostics Specialist

I want to receive the latest job alerts for technical support specialist in dundonald, dow

Related Searches