Customer support & client services managers Work, Jobs in Dunfermline, Fif (with Salaries)

Contact Centre Team Leader- Part Time (Including Weekends Overnight)
Vets Now —Dunfermline
- £20,677.28 a year
- Part-time
- Customer service
- Mentoring
- Leadership
- Annual leave
Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
5d
Customer Care Supervisor
UPS —Edinburgh
2d
Team Manager - Contact Centre
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
2d
Senior Manager, Customer Success — Power & Tech
Wood Mackenzie Limited —Edinburgh
- Hybrid work
- Mentoring
- Leadership
- Communication skills
Quick apply
Child Maintenance Service - Team Leader (Falkirk)
Department for Work and Pensions —Falkirk
- £32,137 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
12d
Asset & Wealth Management - IPB Head of Client Services - EMEA - Managing Director
JPMorganChase —Edinburgh
- Full-time
- Bachelor's degree
- Machine learning
- AI

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customer support & client services managers jobs near dunfermline, fif

Contact Centre Team Leader- Part Time (Including Weekends Overnight)

Vets Now -
Dunfermline

Apply Now

Job details

Permanent | Part-time
£20,677.28 a year

Benefits

Annual leave
Company pension

Qualifications

Customer service
Mentoring
Leadership
Communication skills

Full job description

Location

Dunfermline, Scotland

Job Type

Permanent

Salary

£20,677.28

About the Job

Are you looking for a new leadership challenge?

Be part of the UK’s leading provider of Emergency Pet Care

We are at the forefront of emergency and critical care, making a real difference to pet owners and saving the lives of pets each day. We provide cover to over 1000 vet practices and have over 60 emergency clinics and specialist referral hospitals across the UK. Vets Now are truly at the cutting edge of pet emergency services.

About the role

We are currently seeking a Contact Centre Team Leader to join our contact centre based in Dunfermline.

This is a part-time, permanent position working 20 hours per week. The role involves working overnight Saturday and Sunday

Saturdays and Bank Holidays from 23:00 – 08:00
Sundays from 23:00 – 06:00

Plus one shift Monday – Friday during the Contact Centre opening hours

Monday – Friday 18:00 – 01:00

Due to this role being overnight, successful candidates must be 18 years and over.

Please note before applying that weekend and bank holiday working is a pre-requisite of accepting this position and you will be expected to work public and bank holidays.

Lead from the front

Working as a contact centre team leader at Vets Now will expose you to rewarding experiences you simply wouldn’t see in any other contact centre role.

This role will involve leading, motivating and supporting a team of call handlers who are the first point of contact for worried pet owners in an emergency. Our contact centre team, the pet equivalent of 999, are motivated by driving service excellence.

You will be based at our support office in Dunfermline and will be fully supported by our clinical and senior management team. Our network of pet emergency clinics and emergency specialty hospitals work in collaboration to ensure we can offer the best emergency and critical care in the country. Whether it’s sharing best practice or offering an empathetic ear, you will never be alone at Vets Now.

Are you a successful leader with strong operational skills?

We are the experts in emergency and critical care veterinary practice and that’s why we only employ the best. To be a part of our operational leadership team we are looking for someone with:

Experience of working within a client or customer service environment. Ideally some of this experience will have been gained in a contact centre environment.
Excellent customer service and communication skills
Previous experience of working in a leadership role
Experience of supporting, coaching and mentoring in the workplace
Ability to work well under pressure, maintaining the tact and diplomacy required in challenging situations
Demonstrate the ability to work to tight deadlines and seek solutions to problems
Ability to adapt quickly and professionally to a rapidly changing environment
Experience in working in a high volume, fast-paced environment
Excellence in attention to detail
A passion for delivering service excellence

Benefits

Competitive salary
7 weeks pro rata annual leave
Your birthday as a paid day off
Cash Health Plan provided by Simply Health
Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
UK Standard Pension contributions – 5% Employee/3% Employer
Discounted staff pet care
Membership of employee wellbeing programme
Death in service of two times annual salary
Company sick, maternity, paternity and adoption pay schemes

Apply Now

Refine Your Search

customer support & client services managers jobs in dunfermline, fif

Contact Centre Team Leader- Part Time (Including Weekends Overnight)

Customer Contracts Manager

Customer Care Supervisor

Team Manager - Contact Centre

Senior Manager, Customer Success — Power & Tech

Child Maintenance Service - Team Leader (Falkirk)

Asset & Wealth Management - IPB Head of Client Services - EMEA - Managing Director

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