As a result of the recent progression of employees internally, we are delighted to be able to offer the opportunity for the right candidate to join our active and busy Telephone Helpdesk. As this role is predominantly telephone based, previous experience in customer service and on telephones is essential. Candidates selected for interview will use their CVs to show relevant experience in a similar role and will demonstrate that they are confident to support our clients on the telephone and be the friendly, helpful and informative voice of Your Conveyancer.
If you can demonstrate …
- previous experience in a telephone based role;
- commitment to a friendly and informative service to clients and borrowers;
- a confident telephone manner;
- willingness to learn new skills; and
- a desire to work as part of a motivated and fast-paced team.
…we can offer you:
- full training within a supportive and forward-thinking company and team; and
- opportunities to fulfil your potential and grow within the company
Role Profile
Helpdesk Assistants are responsible for responding to all calls coming into the Remortgage department. Their role is crucial to supporting the Case Managers and enabling them to provide the best quality service to all clients.
Key responsibilities and duties include:
- taking all calls incoming to the Remortgage department;
- carrying out the Welcome Calls to verify information;
- following the company’s Caller Verification Policy;
- assisting callers by providing updates and responses to queries;
- directing calls to Case Managers as required;
- administrative tasks should as filing and downloading documents.
Please note that all offers of employment are subject to a criminal background check and provision of a credit report. Employment references will be required.
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Referral programme
- Store discount
Work Location: In person
