Job Ref: GLE3363
Branch: Gleneagles Townhouse
Location: Gleneagles Townhouse, Edinburgh
Salary/Benefits: £39,123
Contract type: Permanent
Hours: Full Time
Hours per week: 39
Posted date: 18/06/2026
Closing date: 20/07/2026
We are currently seeking a highly experienced, meticulous and resourceful Personal Assistant Coordinator
The on target earning potential for this role is £39,123 / per annum - comprising a base salary of £32,123, plus a qualified estimate of £7,000 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards
For the past century we’ve been making memories at our iconic hotel and sporting estate in rural Perthshire. Gleneagles Townhouse, our luxury hotel and members’ club on St Andrew Square, Edinburgh, has created an exciting new chapter in our history. Crowned ‘Employer of the Year’ at the 2024 Cateys, and retaining our Michelin Guide - One Key Distinction for the second year in 2025, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.
We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.
- As a trusted partner to our General Manager, you'll provide seamless executive support, ensuring their time is managed effectively and their priorities are always supported with professionalism, discretion and attention to detail
- Expert in diary management, you'll coordinate complex schedules, meetings and appointments, always thinking several steps ahead and proactively anticipating requirements
- You'll prepare agendas, presentations, reports and briefing materials, ensuring our General Manager is fully prepared for meetings, events and key business activities
- Managing correspondence, emails and confidential communications, you'll act as a key point of contact, ensuring information is handled with the utmost professionalism and discretion
- You'll coordinate senior leadership meetings, taking ownership of agendas, minutes and action tracking, ensuring commitments are delivered and deadlines are met
- Compiling and maintaining the weekly VIP arrival list, you'll work closely with operational teams to ensure every guest, member and visitor receives a personalised and exceptional experience.
- As the central coordinator for administrative functions and operational processes across Gleneagles Townhouse, you'll play a vital role in ensuring the business runs smoothly and efficiently
- You'll produce, manage and maintain senior management rotas and duty schedules, ensuring appropriate leadership coverage is always in place
- Working closely with Heads of Department, you'll support rota planning, reporting, project administration and the coordination of business activities across the Townhouse
- You'll act as a key communication hub, proactively sharing information, schedules, operational updates and important business priorities across departments
- Supporting strategic projects and initiatives, you'll monitor progress, track actions and help ensure stakeholders remain accountable for delivery
- You'll assist in coordinating internal events, meetings, visits and business activities, ensuring every detail is planned and executed to the highest standard
- Through exceptional organisation and attention to detail, you'll help maintain accurate records, documentation and reporting that support informed decision-making across the business.
- Interacting with our guests and members, you'll always be warm, professional and approachable, doing everything you can to exceed expectations and contribute to the luxury experience for which Gleneagles Townhouse is renowned.
- You'll work collaboratively across all departments, building strong relationships and supporting colleagues to deliver seamless service and operational excellence
- A natural ‘organiser’, you take great pride in supporting others and ensure flawless execution of administrative activities, with high attention to detail and process; you also possess a high level of integrity and discretion especially when handling confidential information
- You enjoy working in a fast-paced environment that demands a strong sense of urgency, decision making, and the ability to work independently with confidence and authority
- Organising and planning how to smartly divide time between specific activities is second nature, for both yourself and the Executive you support
- Curious and probing, getting to discover the business inside out will be one of your favourite points on the day to day agenda
- Your strong project management skills and ability to offer suggestions and improvements to process and work efficiently with all personality types are key skills; you’re also a great knowledge of Microsoft Office (Excel, Power Point, Word), as well as Outlook and other similar systems
- A high performer that’s always looking for a better way to do things, you’re looking for an opportunity that allows you to have impact and make a difference; you also have the ability and willingness to continuously acquire new competencies and accept new challenges
- Collaborating with others comes naturally to you, you know that it’s the sum of the parts that will reap the greatest reward
- You’re up for doing things differently and trying (almost) everything once and are comfortable working in an environment where things move and flex, where a can-do attitude is key
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for accuracy
- You want to be part of a team that works hard, supports each other and above all has fun along the way
- 30 days holiday (including bank holidays) that increases with service
- Seasonal parties and local social events
- 50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
- Golf Membership (with access to all 3 championship courses) for £50.00 per annum
- Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
- A generous ‘refer a friend’ scheme
- Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service
- Friends Family discounted rate of £225 - £275 BB per night at Gleneagles
- Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
- Pension scheme
- Life Insurance
- Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
- Ongoing investment in your personal development with access to internal and external training qualifications and programmes
- Internal career opportunities across a wider range of specialisms and departments
- Monthly recognition programme
- Volunteering day every year with a charitable partner of your choice
- Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint
- About gratuities service charge:
- Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
- It is estimated that in 2026, our full-time employees can expect to receive around £7,000 in addition to their annual salary
If you are our next Personal Assistant Coordinator, please forward your most recent CV to us today!
INDHP
