Technical support specialist Work, Jobs in Dunfermline, Fif (with Salaries)

Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Graduate Technical Support Analyst
Lugo —Edinburgh
- From £26,200 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Windows
- Bereavement leave
- Sick pay
Quick apply
3d
Business Support Specialist
LRQA group —Inverleith
- Spanish
- English
6d
Product Support Specialist
Appointedd —Edinburgh
- £24,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Senior Specialist, Regulatory & Technical Support, UK Trustee & Depositary
The Bank of New York Mellon Corporation —Edinburgh
- Full-time
- Analysis skills
- Communication skills
Project Manager/Business Admin Apprentice
Sulzer —Falkirk
- Full-time
- English
- Project management
- Time management
IT Support Specialist
Cirrus Logic —Edinburgh
- Full-time
- Customer service
- No degree
- IT
248978 (LF) Senior Project Manager - Sustainable and Technical Development
NHS Scotland —Edinburgh
- £76,888 - £82,251 a year
- Leadership
Project Administrator
Perceptive Agency —Edinburgh
- £12.71 - £13.45 an hour
- Part-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Work from home
Quick apply
249757 - GH - Specialist Clinical Technologist - Band 6
NHS Scotland —Scotland
- £43,231 - £52,679 a year
- Full-time
- Hospital
- Communication skills
8d
NOC Onsite Engineer
Boxxe Group —Edinburgh
- In-person
- Communication skills
Freelance Workiva Artworkers (Remote)
Emperor —Edinburgh
- Remote
Assistant Ecologist
WSP —Edinburgh
- Communication skills
14d
Project Planner
Dalkia UK —Edinburgh
- Customer service
- Contracts
- Mechanical knowledge
Product Support Specialist - Institutions
Opus 2 —Edinburgh
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Product management
- Python
- Employee assistance programme
Quick apply
Technical Services Field Technician
SSE —Perth
- £43,704 - £51,484 a year
- Full-time
- Schematics
- Customer service
- Travel
- Employee discount
13d
AI Adoption Specialist
Tomoro —Edinburgh
- £60,000 - £100,000 a year
- Full-time
- Hybrid work
- Employee assistance programme
Quick apply
13d
Head of Soft Services
Equans —Edinburgh
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Transformation PMO Analyst
Equans —North Lanarkshire
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
17h
Client Service Product Support Specialist - PMS
Clearwater Analytics, Ltd. —Edinburgh
- Bachelor's degree
- Front desk
- Accounting
Quick apply
8d

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technical support specialist jobs near dunfermline, fif

Regional IT Support Specialist

Omexom UK -
Scotland

Apply Now

Job details

Qualifications

Jira
Driving Licence
Customer service
IT support
ServiceNow
BTEC
Communication skills

Full job description

Job Title: Regional IT Support Specialist

Location: Multiple regions (Scotland/England)

Office: TBC

Department: IT

Reports to: IT Service Desk Manager

Role Purpose

The Regional IT Support Specialist is responsible for delivering high quality, on site and remote IT support to staff across multiple locations within their assigned region. This role ensures that employees receive timely assistance with technical issues, hardware installations, training, and systems. The Regional IT Support Specialist will also complete scheduled site visits, perform hardware deployments, maintain documentation, and act as a local IT contact for regional operations and projects.

This position works closely with both local teams and the central IT department to ensure alignment, consistency, and smooth operation of our technology and systems.

Key Responsibilities

Incident & Request Handling

Work as part of the IT service desk team to help support and ticket requests.
Diagnose and resolve 1st and 2nd line support issues in accordance with SLAs.
Process user access requests, and onboarding/offboarding tasks.
Provide hands on support to staff throughout the region.
Complete site visits and provide local support and training as required.
Work closely with the central IT Support teams on incidents, service requests and product support.
Perform basic network and connectivity troubleshooting.
Configure and deploy laptops, desktops, and peripheral hardware.
Support video conferencing and meeting room technologies.

Customer Service & Communication

Deliver a professional, friendly, and customer-centric support experience.
Keep users informed of ticket progress and resolution timelines.
Create and update knowledge base articles for common issues.

Skills & Competencies

Experience of working within an IT support role in a multi-site or regional environment (preferred).
Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine, or Jira Service Management.
Excellent communication and customer service skills.
Ability to work independently, travel across sites, and manage workload effectively.
Strong problem solving skills with a proactive, hands on approach.
Ability to create clear documentation and deliver user friendly training.

Additional Requirements

Full UK driving licence
Flexibility to travel to different locations across the region.
Ability to work occasionally outside standard hours for major deployments or urgent issues.

Qualifications & Education

Minimum Level 3 qualification in IT (e.g., Level 3 Diploma in IT Systems Support, Level 3 BTEC in IT, or equivalent).
Or more than 3 years’ experience working in a similar IT support role.

Apply Now

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