Junior service advisor Work, Jobs in Dunfermline Ky12 (with Salaries)

Product Support Specialist - Institutions
Opus 2 —Edinburgh
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Product management
- Python
- Employee assistance programme
Quick apply
Careers Advisor
School Talent —Edinburgh
- £39,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- SharePoint
- Employee assistance programme
Quick apply
10d
Senior/Principal Consultant – Fraud Risk Services
RSM UK —Grangemouth
- Full-time
- Hybrid work
- Communication skills
Assistant Manager Audit - Private Capital
Grant Thornton UK LLP —Edinburgh
- Full-time
- Project management
Environmental Manager/EnvCoW/ECoW
Atmos Consulting —Edinburgh
- Part-time
- Master's degree
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance programme
VAT Compliance Manager
RSM UK —Edinburgh
- Full-time
- Hybrid work
- Microsoft Excel
- Mentoring
Associate Director, Technology & Transformation, Operations Industry & Domain Solutions, Government & Public Services
Deloitte —Edinburgh
- Hybrid work
- Business development
- Analysis skills
- Mentoring
Master Technician - No Weekends
Vertu Motors —Edinburgh
- £37,600 - £49,780 a year
- Full-time
- Electrical experience
- Leadership
- Annual leave
- Employee discount
Quick apply
Corporate Tax Manager
SW Group —Kirkcaldy
- Full-time
- Hybrid work
- Business development
- Project management
- Leadership
Quick apply
SC Cleared Digital Advisory/ Strategy Consultant (Manager/ Principal) – UK Wide
Turner & Townsend —Edinburgh
- Full-time
- Management
- ERP systems
- Microsoft Office
Quick apply
6d
Senior IT Engineer
Texaport —Edinburgh
- £45 - £55 an hour
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Driving
- Annual leave
Quick apply
Senior Manager, Funding & Financing – Commercial & Financial Advisory, Infrastructure and Capital Programmes: Strategy, Risk and Transactions Advisory
Deloitte —Edinburgh
- Hybrid work
- Business development
- Contracts
- Leadership
Corporate Tax Associate Director
RSM UK —Edinburgh
- Full-time
- Hybrid work
- Business development
- Tax experience
Senior Manager (Accounting)
SW Group —Edinburgh
- Full-time
- Hybrid work
- Business development
- Accounting
- Organisational skills
Quick apply
Principal Hydraulic Modeller - Flood Risk
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Leadership
Principal Maritime Civil Engineer
Royal HaskoningDHV —Edinburgh
- Part-time
- Hybrid work
- Civil engineering
- English
- Analysis skills
Principal Maritime Engineer
Royal HaskoningDHV —Edinburgh
- Part-time
- Hybrid work
- Civil engineering
- Engineering
- English
Principal Wastewater Modeller
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Mentoring

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Product Support Specialist - Institutions

Opus 2 -
Edinburgh

Quick apply

Job details

Full-time
£40,000 - £45,000 a year

Benefits

Cycle to work scheme
Company pension
Company events
Employee assistance programme
Paid volunteer time

Qualifications

Software deployment
Bash (Unix shell)
Product management
Python

Full job description

As a Product Support Specialist - Institutions, you will act as the primary product expert and relationship manager for our Institutions client base. As a Product escalation role, you will provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams.

This role bridges client enablement and internal accountability. You’ll facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management. With deep knowledge of the Institutions solution, you’ll ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use.

What you'll be doing

Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.
Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.
Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.
Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.
Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.
Support testing and validation of new product features, patches, and releases prior to deployment.
Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.
Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.
Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.
Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.
Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.
Assist in delivering product training sessions and client demonstrations as needed.
Ensure a high standard of professionalism and customer satisfaction in all support engagements.

Requirements

What we're looking for in you

Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.
Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.
Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.
Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.
Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.
Support testing and validation of new product features, patches, and releases prior to deployment.
Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.
Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.
Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.
Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.
Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.
Assist in delivering product training sessions and client demonstrations as needed.
Ensure a high standard of professionalism and customer satisfaction in all support engagements.
This role is advertised for London / Edinburgh - We will accept candidates local to each of these locations.

Benefits

Working for Opus 2

Opus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive:

Contributory pension plan.
26 days annual holidays, flexible working, and length of service entitlement.
Health Insurance.
Loyalty Share Scheme.
Enhanced Maternity and Paternity.
Employee Assistance Programme.
Electric Vehicle Salary Sacrifice.
Cycle to Work Scheme.
Calm and Mindfulness sessions.
A day of leave to volunteer for charity or dependent cover.
Accessible and modern office space and regular company social events.

Quick apply

Refine Your Search

junior service advisor jobs in dunfermline ky12

Product Support Specialist - Institutions

Careers Advisor

Senior/Principal Consultant – Fraud Risk Services

Assistant Manager Audit - Private Capital

Environmental Manager/EnvCoW/ECoW

VAT Compliance Manager

Associate Director, Technology & Transformation, Operations Industry & Domain Solutions, Government & Public Services

Master Technician - No Weekends

Corporate Tax Manager

SC Cleared Digital Advisory/ Strategy Consultant (Manager/ Principal) – UK Wide

Senior IT Engineer

Senior Manager, Funding & Financing – Commercial & Financial Advisory, Infrastructure and Capital Programmes: Strategy, Risk and Transactions Advisory

Corporate Tax Associate Director

Senior Manager (Accounting)

Principal Hydraulic Modeller - Flood Risk

Principal Maritime Civil Engineer

Principal Maritime Engineer

Principal Wastewater Modeller

I want to receive the latest job alerts for junior service advisor in dunfermline ky12

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