AFTERSALES MANAGER
Shelbourne Motors is one of Northern Ireland’s most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (Fleet4U) and Rental (SVRgo) divisions.
Recently, Shelbourne Motors has undergone a major period of transformation and recognition.
Most recently, we were proudly awarded:
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Dealer Group of the Year 2024 & 2025
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EV Dealer of the Year 2025
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Best Marketing Campaign 2025
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Business Eye – Northern Ireland’s Fastest Growing Family Business
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AM Awards – Highly Commended: Best Marketing Strategy
Our people, our ambition, and our long-term vision drive our success: we aim to be the most trusted, customer-centred, and sustainable automotive group. Our mission and values place customer experience, innovation, teamwork and sustainability at the heart of everything we do. We are now seeking a driven and customer-centred Aftersalesales Manager to lead our Toyota franchise in Portadown.
The job:
As Aftersales Manager, you will be looking after a well-established Toyota dealership where your remit will be to manage all aspects of the department: overseeing the day-to-day running of the workshop, including the parts department; managing the team of technicians to achieve maximum productivity; making sure that the advisors from both parts and service are always customer-focused and achieve up-sales targets to budgets and KPI monitoring. The Aftersales Manager will ensure warranty claims are submitted, processed and tracked in line with the dealer warranty policy, thereby meeting or exceeding customers’ expectations in terms of warranty contributions. You will also be working closely with the senior management to ensure that key objectives and strategies are met. We are looking for someone who is constantly looking to improve the department and to exceed targets.
Requirements:
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Experience working as a Service Manager or Aftersales Manager for at least 3 years
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Able to demonstrate good leadership and coaching ability
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Strong people-management skills
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Ability to adapt to change
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Solid and stable career history
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A full driving licence is essential
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CDK knowledge is preferable but not essential
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Awareness of the Toyota brand is preferable but not essential
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Knowledge of Dealership Warranty claims procedures / coding is desirable
We are looking for an aftersales manager with the drive and enthusiasm to achieve and succeed in targets; therefore, this role will be ideal for an established service manager or aftersales manager.
If you are ready to join a proactive professional dealership and believe you will be an asset to our company, we would like to hear from you.
To Apply
Online: Upload your CV & submit
Speak to us in confidence by calling HR Direct Line 028 3839 6806
CLOSING DATE: Applications must be submitted by 17:30pm on Saturday 20th June 2026
Shelbourne Motors Limited is an Equal Opportunities Employer
