Learning support Work, Jobs in Dungannon, Tyr (with Salaries)

Customer Support Call Centre Operator
Donnelly Group NI —Dungannon
- £13 an hour
- Full-time
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
Part time Additional Needs Assistant
Lollipop Playgroup —Dungannon
- Temporary
- Childcare
- English
- Working with children
Quick apply
3d
Children's Activity Support - Group Helper (Supporting Children and Young People with a Disability - Armagh)
Barnardo's —Armagh
- Weekend availability
Support Worker - Full time and Part time
Priory Group —Armagh
- £13.45 an hour
- Part-time
- English
- IT
- In-person
- Free parking
- Annual leave
Customer Solutions Specialist (Technical Focus)
RE:SURE Intelligence Ltd —Cookstown
- From £27,250 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Work from home
- Gym membership
Quick apply
4d
Customer Service Representative
Terex Corporation —Dungannon
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee stock purchase plan
VacancyTitle: Key Skill Operative - Debone X-Ray Team C
Pilgrim’s Europe —Dungannon
- Full-time
- English
- Data entry
- Computer skills
VacancyTitle: Key Skill Operative - Frozen Packing Team B
Pilgrim’s Europe —Dungannon
- Full-time
- English
- Data entry
- Computer skills
4h
Support Worker | Full Time and Part Time | Tyrone/Fermanagh Supported Living Service
Praxis Care —Omagh
- From £25,978.68 a year
- Full-time
- Driving
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Quick apply
11d
Support Worker | Omagh | New Build Care Home | Night Shift
Ashmount Care Home —Omagh
- Full-time
- English
- Care plans
- Free parking
- Annual leave
Quick apply
Care Home Administrator | Omagh | New Build Care Home
Ashmount Care Home —Omagh
- Full-time
- Microsoft Access
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
HR Officer
GEDA Construction —Dungannon
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Driving
- Free parking
- Referral programme
Quick apply
VacancyTitle: Controller Process 1 Team B
Pilgrim’s Europe —Dungannon
- Full-time
- English
- Leadership
VacancyTitle: Key Skill Operative - Wholebird Team C
Pilgrim’s Europe —Dungannon
- Full-time
- English
- Data entry
- Computer skills
4h
Customer Service Coordinator - Jaguar Land Rover
Donnelly Group NI —Dungannon
- Full-time
- Customer service
- Administrative experience
- Driving
- Free parking
- Annual leave
Quick apply
7d
Mental Health Support Worker (Housing)
MindWise —Banbridge
- From £20,982.40 a year
- Part-time
- Sick pay
Support Worker - Keady, Co.Armagh
Mencap —Keady
- £26,228 a year
- Weekend availability
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
VacancyTitle: Key Skill Operative Wholebird Team A
Pilgrim’s Europe —Dungannon
- Full-time
- English
- Data entry
- Computer skills
2d
Customer Service Coordinator
Donnelly Group NI —Dungannon
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
Sales Support (m/f/d)
Fastenal Europe —Dungannon
- Full-time
- Marketing
- Customer service
- English
Quick apply
8d

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Customer Support Call Centre Operator

Donnelly Group NI -
Dungannon

Quick apply

Job details

Full-time
£13 an hour

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay

Qualifications

Customer service
IT
Communication skills

Full job description

At the Donnelly Group we pride ourselves on the consistently high level of customer service we provide which starts the moment we receive a phone call from a customer, supplier or manufacturer. In order to support this aim we wish to recruit a full time permanent Customer Support Call Centre Operator.

The Role:

To answer and process all incoming calls made to the business/site in an efficient, courteous and timely manner and in doing so deliver an excellent customer experience.

About The Role

Key Responsibilities:

Answer all calls as soon as it enters the system.
Consult with each caller, and obtain as much information as possible, so that calls are directed to the appropriate person or department on the first occasion.
Transfer each call to the relevant member of staff.
Transfer calls to the agreed Hunt Group or nominated person if the relevant member of staff is not available.
Take, and pass on via email to the relevant member of staff, messages giving appropriate details of the caller and reason for the call when it has not been possible to connect a call.
Escalate issues concerning calls not being answered to the Team Leader or directly to the relevant department manager.
Treat callers with respect and courtesy at all times.
Handle callers’ personal information in line with GDPR

What We Offer

Market-leading salary plus performance-related bonus
30 days annual leave
Pension provision
Life insurance cover
Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
Cycle to Work Scheme
Long Service Awards
Enhanced maternity & paternity leave
Job security, work-life balance, and clear career progression opportunities

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

Donnelly Group is an equal opportunities employer

The company reserves the right to expand the short listing criteria to facilitate the short listing process and close the vacancy when a suitable number of applicants have been received.

Required Criteria

Excellent telephone manner
High level IT Skills
Right to work in the UK
GCSEs in Maths, English & IT or equivalent
Relevant proven experience in a customer service role
Possess excellent communication skills
Must be able to work independently in a busy, demanding environment
Demonstrate a professional and friendly manner, effective listener, polite, and calm.

Desired Criteria

Previous experience operating a busy switchboard would be an advantage but not essential as training will be provided

Skills Needed

Customer Service, Effective Listening, Exceeding Customer Expectations

About The Company

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.

Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.

We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Company Culture

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

Company Benefits

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Family and friends rates, Long service recognition, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Work With Charities, Social Opportunities, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Company employee App

Salary

£13.00 per hour

Quick apply

Refine Your Search

learning support jobs in dungannon, tyr

Customer Support Call Centre Operator

Part time Additional Needs Assistant

Children's Activity Support - Group Helper (Supporting Children and Young People with a Disability - Armagh)

Support Worker - Full time and Part time

Customer Solutions Specialist (Technical Focus)

Customer Service Representative

VacancyTitle: Key Skill Operative - Debone X-Ray Team C

VacancyTitle: Key Skill Operative - Frozen Packing Team B

Support Worker | Full Time and Part Time | Tyrone/Fermanagh Supported Living Service

Support Worker | Omagh | New Build Care Home | Night Shift

Care Home Administrator | Omagh | New Build Care Home

HR Officer

VacancyTitle: Controller Process 1 Team B

VacancyTitle: Key Skill Operative - Wholebird Team C

Customer Service Coordinator - Jaguar Land Rover

Mental Health Support Worker (Housing)

Support Worker - Keady, Co.Armagh

VacancyTitle: Key Skill Operative Wholebird Team A

Customer Service Coordinator

Sales Support (m/f/d)

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