Reporting to the Lead Technical Support Engineer, you will be providing technical support to our worldwide dealer network.
You will support developing technical procedures and training material for our core products and custom projects.
You will be interacting with our broader Astec teams, inputting on continual product improvement and new product development, ensuring that both your expertise and the voice of the customer is heard.
About The Role
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Provide technical product support to dealers and customers globally.
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Troubleshoot, diagnose and resolve problems and breakdowns remotely.
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Support our Astec Technical Assistance Centres (ATAC) around the world.
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Work closely with other departments to develop and document solutions to problems.
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Engage with our New Product Development team to help support delivery of robust and reliable machinery for our customers.
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Support Quality Improvement Team (QIT) efforts to rapidly identify root cause and resolve manufacturing, assembly, and design related issues.
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Develop technical content and administer technical training to customers and dealers as required.
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Support all Health and Safety Policies and Regulations, ensuring safe working practices at all times.
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Occasional travel to customer sites around the world to support with technical issues, new machine commissioning and training of our products.
Required Criteria
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Recognised qualification relating to mechanical or electrical engineering.
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Proactive and courageous attitude towards Safety.
- Excellent attitude towards customer focus.
- Strong interpersonal skills to work within a team, as well as on your own initiative.
- Strong mechanical, electrical & hydraulic aptitude.
- Ability to read and understand electric/hydraulic schematics.
- Technically minded with excellent problem-solving skills.
- Ability to manage multiple tasks at one time.
- Excellent English verbal and written communication skills.
- Strong computer and IT systems skills.
- Ability to work effectively with a range of diversified cultures.
Hold a valid clean driver’s license and passport.
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Desired Criteria
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Field service experience around plant / machinery
AC electrical qualification/experience.
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Skills Needed
About The Company
The Telestack Story
Servicing the quarrying and aggregate, mining, port, and terminal sectors, Telestack design and manufacture their equipment from their headquarters in Omagh. Based across 2 nearby sites, Telestack have grown extensively in numbers and employ people across a range of disciplines from engineering (design, mechanical, electrical), manufacturing, fabrication, quality, supply chain, project management, aftermarket and product support, sales, marketing, finance, HR, IT and many more. In addition, their turnover has increased substantially in that short period, and they are now one of the key private employers in the locality.
Utilising industry-leading software and technologies, Telestack have a track record of firsts. Their engineering team have developed concepts that have changed the nature of the sectors in which they operate. Guided by industry best practice, Telestack boast all the benefits of a large corporate company whilst maintaining the culture and ethos of a local family operation! The Telestack solutions are world-renowned, and the brand is known, respected and sought-after, by large blue-chip companies globally.
Company Culture
Astec Omagh
Telestack was purchased in 2014 by Astec Industries – the >$1bn NASDAQ listed company who are one of America's leading manufacturers of equipment that build’s much of the world’s infrastructure. Astec boast world celebrated brands such as Peterson grinders, Kolberg-Pioneer, Johnson Crushers and Osborn mining products, combining their centuries of experience under the trusted Astec brand.
Astec is a market-leading brand supplying equipment to several industries that include the asphalt, concrete, recycling, aggregate, road building, and mining sectors. They have a strategic global focus and over the last number of years, they have invested millions in their Omagh based European facility. These investments are the foundation upon which the next phase of growth will be built upon and the team in Omagh are seeking the very best talent to join them in their journey!
Ready to grow your career with a company that values innovation, ambition, and personal growth?
Company Benefits
Vacation, Paid time off, Retirement plan and/or pension, Free parking, Cycle to work, Free work laptop, Competitive salary, Life insurance, Employee Assistance Scheme, Perks Card, Social Opportunities, Annual performance review, On the job learning, Progression opportunities, Access to Health & Wellbeing app
Salary
Not disclosed
