Technical support Work, Jobs in Dungannon And South Tyrone, Tyr (with Salaries)

Customer Technical Support Trainee
AES GLOBAL —Cookstown
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
- Flexitime
Quick apply
4d
Technical Support Engineer (Product Soutions)
CK International —Dungannon
- £20 an hour
- Full-time
- CRM software
- Continuous improvement
- Training & development

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Customer Technical Support Trainee

AES GLOBAL
Cookstown

Quick apply

Job details

Permanent | Full-time
4 days ago

Benefits

Free parking
Flexitime
Company pension
Company events
Employee discount
On-site parking

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Software troubleshooting
Technical support
IT support
Customer interaction
Communication skills
Help desk

Full job description

Start Your Career in Technical Support – Full Training Provided

AES Global is a multi award-winning company and a recognised global leader in wireless access control. We design and manufacture innovative products used around the world.

We are looking for a Customer Technical Support Trainee to join our growing team in Cookstown.

This role is ideal for someone who:

Enjoys helping people
Has an interest in electronics or technology
Wants to build a long-term career
Is eager to learn in a supportive environment
No previous technical experience is required — full training will be provided.

What You’ll Be Doing

As part of our technical support team, you will:
Answer customer queries about our products via phone, email and live chat
Learn how to troubleshoot and diagnose product issues
Support customers in finding solutions with guidance from senior team members
Assist with product testing and fault finding
Work closely with other departments such as production and sales
Help update simple guides and training documents as your knowledge grows
You will not be expected to know everything straight away. We will support you every step of the way as you build your confidence and technical knowledge.

What We’re Looking For

We’re more interested in attitude and potential than experience.

You should have:

Good communication skills and confidence speaking on the phone
A friendly, patient approach to helping others
An interest in technology, electronics or problem-solving
A willingness to learn and take feedback
A positive team-focused mindset
Experience That Would Be Helpful (But Not Required)
Customer service experience (retail, hospitality, call centre, etc.)
Working in a manufacturing or technical environment

If you’re motivated and willing to learn, we’d love to hear from you.

Why Join AES Global?

At AES, we don’t just offer jobs — we build careers.

Work for a globally recognised, award-winning manufacturer

Clear progression opportunities within a growing company

Ongoing training and skill development

Supportive team culture where you’re encouraged to grow

Be part of an innovative industry at the forefront of access control technology

We are proud of our positive company culture and invest in our people long-term.

What We Offer

Free on-site parking
Friendly and motivating working environment
Branded uniform provided
Bonus scheme after probation
Additional holidays for milestone years of service
Discount at Kilcronagh Café during working hours
Wellbeing scheme
Company pension
Company events
Flexitime

Working Hours

Probation Period:
Monday–Friday, 40 hours per week
8:00am / 8:30am start

After Probation:
Alternating 4-day weeks (40 hours per week)

Week 1: Monday–Thursday

Week 2: Tuesday–Friday
7:00am / 7:30am start

Job Types: Full-time, Permanent

Work Location: In person

Quick apply

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technical support jobs in dungannon and south tyrone, tyr

Customer Technical Support Trainee

Technical Support Engineer (Product Soutions)

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