Dunkeld
We are looking for a highly organised, confident and patient focused Front of House Receptionist to join our team at Infinityblu Dental Care & Implant Clinic Dunkeld. This is an excellent opportunity for someone who enjoys working in a busy, people centred environment and is passionate about delivering an exceptional patient experience.
About the Role
As Front of House, you will support the smooth and efficient running of the reception and front desk service. You will work closely with the Front of House Administrator, Practice Manager, Dental Nurses, and Clinicians to ensure our standards, systems and compliance requirements are consistently met across the practice. A key part of the role is providing an excellent customer service experience, ensuring every patient receives a warm, professional and supportive welcome from the moment they arrive.
Key Responsibilities
Deliver a welcoming, professional and patient centred reception service
Manage appointments, diary changes, cancellations and rebooking
Handle patient enquiries by phone, email and in person
Oversee daily administrative duties including banking, scanning, filing and patient correspondence
Support communication between front of house, clinicians, nurses and external providers
Maintain excellent waiting room presentation and patient flow
Monitor patient finance applications and recall patient lists
Ensure compliance with GDPR, confidentiality and practice policies
Assist the Practice Manager with delegated administrative tasks
Provide front of house cover across other Infinityblu practices when required
About You
Previous experience in a dental, medical or busy customer facing environment
Strong communication skills and a calm, friendly manner
Excellent organisation, accuracy and attention to detail
Ability to manage a fast-paced workload and multitask confidently
A proactive approach and willingness to support colleagues across the practice
Comfortable with learning systems and following structured processes
A positive, team focused attitude with a commitment to high standards
Working Pattern: 23.5 fixed working hours: Tuesday 08.15-17.15, Wednesday 08.45-17.15, Friday 08.15-17.15. There may be the opportunity for additional hours to support holiday cover and future team capacity once recruitment is finalised
Benefits
Additional Company Sick pay
Holidays 28 days per year (prorated if working part time)
1 extra day’s holiday for your birthday
1 day off to support your chosen charity
Monthly Pension Contributions Employee 5% Infinityblu 3%
Indemnity Cover paid by Practice
Team days out Biannually
Training Costs supported
Iblu Staff & Family dental discount benefits
Access to BHN Techscheme, Cycle to Work Scheme and other benefits
Additional Company Sick pay
Private Health Cover
