(senior) product designer Work, Jobs in Dunkeswell, Dev (with Salaries)

Lead Service Designer
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- £54,515 - £75,857 a year
- Full-time
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- Presentation skills
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- Annual leave
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Lead Service Designer

Met Office -
Heavitree

Apply Now

Job details

Permanent | Full-time
£54,515 - £75,857 a year

Benefits

Annual leave
Company pension

Qualifications

Presentation skills
Change leadership
Agile
Sustainable design
Communication skills

Full job description

Details

Reference number

474476

Salary

£54,515 - £58,582

Your total reward package will be up to £75,857 annually, which includes Recruitment Retention Allowance (RRA) £3,800 per annum.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Grade 7

Contract type

Permanent

Type of role

Information Technology
Other

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Exeter, South West England, EX1 3PB

About the job

Job summary

Were looking for a Lead Service Designer to help us make a difference to our planet.

This job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.

Our opportunity is full time, 37 hours per week, but we would also consider applicants wishing to work a minimum of 30 hours per week and we will also try our best to consider those intending to work a job share. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone.

World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

Were a force for good - focusing on our environmental and social impact
Were experts by nature - always learning and developing to do things better
We live and breathe it - putting our purpose at the heart of decision-making
Were better together - understanding partnerships and inclusivity make us greater
We keep evolving - pushing boundaries to make tomorrow better for our customers

Job description

Your world of expertise

As a Lead Service Designer, youll play a pivotal role in transforming how the Met Office designs and delivers services, ensuring user needs are at the heart of every decision. Working within a multidisciplinary team alongside a Service Owner, youll lead our transition from a complex product portfolio to best-in-class end-to-end services. You will influence senior stakeholders and help embed a user-centred, evidence-based culture that delivers meaningful outcomes for government, industry and the public.

Your key duties:

Lead the transition, design and continuous improvement of complex service lines, ensuring services are user-centred, evidence-based and aligned to our customer-centric Met Office strategy.
Provide strategic direction, quality assurance and leadership across multidisciplinary teams, embedding best practice service design approaches and standards.
Influence and challenge senior stakeholders, using user insight and evidence to guide decision-making and ensure services meet genuine user needs.
Develop service strategies, service blueprints, user journeys and other service design artefacts that shape the delivery of effective end-to-end services.
Champion and grow user-centred design across the organisation by mentoring colleagues, improving service design capability, and promoting inclusive, accessible and sustainable design practices

Person specification

Essential Criteria, skills and experience:

Leading strategic design (Lead Criteria): You are an expert by nature in defining the purpose, impact and stages of transforming an organisation to deliver best-in-class services, aligned with a customer-centric corporate strategy. You can evidence how you have used risks, opportunities, and constraints in technology and systems to shape your design work to improve experiences and meet user needs.
Design communication: You have experience communicating design strategy across organisational boundaries. You have gained support for design decisions from senior leaders and advocated a user-centred design approach. You can demonstrate how you keep evolving organisations by introducing effective methods for communicating about services and coaching others in how to be more user centred.
Designing for everyone: You have experience championing and improving the practices of inclusive, accessible and environmentally sustainable design against measurable criteria. You demonstrate how you are a force for good by ensuring teams design inclusive services that work for everyone.
Designing together: You can demonstrate how you work better together by effectively planning and running sessions with senior leaders and stakeholders around the organisation to learn about user needs and user-centred design practices. You can coach other designers in how to involve stakeholders of any level in the design process and grow the understanding of service design within an organisation.
Evidence-based design: You live and breathe hypothesis-driven design and can guide organisations in how to use validated user evidence to establish and improve services. You have experience developing service blueprints, user journeys and other service design artefacts that shape the delivery of effective end-to-end services. You are adept at analysing, synthesising and using evidence to ensure user insights are acted upon.
Iterative design: You have embedded the practice of iterative design and agile working and helped teams adapt quickly to changes in requirements, priorities, and user needs. You can iterate delivery processes and advise on team structures to enable the effective delivery of services aligning to best practice service design approaches and recognised standards.

The panel may perform a preliminary sift of the lead criteria as indicated above.

Benefits

Alongside your salary of £54,515, Met Office contributes £15,792 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their Best Workplaces in Tech 2023, 2024 and 2025 lists, as well as their 54 Best Workplaces for Women 2023 list.

Your total reward package will be up to £75,857 annually, which includes:

£54,515 base pay.
An outstanding Civil Service pension, with an average employer contribution of 28.97%.
Recruitment Retention Allowance (RRA) you will be paid £3,800 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2026 until March 2027 in your monthly pay.
Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

How to apply

If you share our values, wed love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.

Closing date 31 August 2026 at 23:59 with first stage interviews commencing from 14 September 2026. You will hear from us once the closing date has passed.

Using AI in your application

We welcome applications that use AI tools for support in drafting or refining, as long as they accurately reflect your own skills and experience. All hiring decisions at the Met Office are made by people, not AI. For more details, visit our approach to recruitment.

How we can help

If you have any questions or would like to discuss this opportunity further, please contact us at [email protected].

If youre considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We understand that great minds dont always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible, 2 of these years must be immediately preceding the point of your application. You will need to achieve full security clearance prior to starting with us.

You will need full Security Check Clearance for this role. Although its not an essential requirement for this post, we may require Service Designers to have or be able to attain a successful Developed Vetting clearance in the future. You can find out more about the clearance process at United Kingdom Security Vetting - GOV.UK

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : [email protected]
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact us at: [email protected] If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission at: [email protected]

https://careers.metoffice.gov.uk/key-roles-met-office/technology

Apply Now

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Lead Service Designer